# UniTalk Virtual PBX Reviews **Vendor:** UniTalk.cloud **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 5.0/5.0 **Total Reviews:** 5 ## About UniTalk Virtual PBX Virtual PBX (Hosted PBX) is a cloud solution for providing your business with modern telephony capabilities, acting as an alternative to physical equipment in the form of an office PBX, etc. UniTalk virtual PBX is an effective solution for: - small, medium, and large businesses; - sales and trading companies; - companies in the field of construction and real estate rental; - E-commerce; - banks, insurance companies, and other financial institutions; - marketing and consulting agencies; - IT companies; - educational courses and educational institutions; - medical institutions and healthcare; - call centers, contact centers, and service departments. ## UniTalk Virtual PBX Pros & Cons **What users like:** - Users appreciate the **advanced calling features** of UniTalk Virtual PBX, optimizing call management and enhancing productivity. (2 reviews) - Users appreciate the **functionality** of UniTalk Virtual PBX, enabling seamless call management and efficient delegation. (1 reviews) - Users value the **seamless CRM integration** of UniTalk, enhancing marketing effectiveness and driving significant ROI improvements. (1 reviews) - Users value the **outstanding customer support** during setup, making it easy to integrate UniTalk into their processes. (1 reviews) - Users appreciate the **seamless integration** of UniTalk with marketing strategies, enhancing lead tracking and ROI optimization. (1 reviews) - Feature Abundance (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) - VoIP Services (1 reviews) **What users dislike:** - Users find **settings issues** challenging, though UniTalk's technical support provides valuable assistance in resolving them. (2 reviews) - Users find the **user cabinet interface complex** , which can hinder ease of use despite valuable technical support available. (1 reviews) - Users find the **technical assistance** helpful, though it indicates a need for simpler user interface navigation. (1 reviews) ## UniTalk Virtual PBX Reviews ### 1. Optimizing Growth with UniTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Helen G. | Business Partnership Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about UniTalk Virtual PBX?** What I like best about UniTalk is its seamless integration with our existing marketing strategies. The call tracking feature provides invaluable insights into where our leads are coming from, allowing us to optimize our budget allocation for marketing. This has directly contributed to a 30% increase in ROI. Additionally, the system's intuitive interface makes it easy for our team to adapt, and the support provided during setup was outstanding. **What do you dislike about UniTalk Virtual PBX?** While UniTalk offers great features, there is always room for improvement in terms of customization options. More flexibility in reporting and additional integrations with other CRM platforms would make the service even more robust. **What problems is UniTalk Virtual PBX solving and how is that benefiting you?** UniTalk’s call tracking service is solving the challenge of tracking and optimizing our marketing campaigns. It helps us pinpoint the exact sources of our leads, which has allowed us to allocate our marketing budget more efficiently. This solution has increased our ROI by 30%, improved our ability to nurture leads, and ultimately enhanced our overall customer experience. It’s been a game-changer in streamlining our global operations. ### 2. The review about our experience of work with UniTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about UniTalk Virtual PBX?** We like the functionality of UniTalk Virtual PBX. It allows you to receive and make a large number of calls at the same time and set up call forwarding to free managers. **What do you dislike about UniTalk Virtual PBX?** It was difficult to figure out the settings on by ourselves, but UniTalk technical support helped us with this. **What problems is UniTalk Virtual PBX solving and how is that benefiting you?** Previously, we could not receive several phone calls to one phone number at the same time. While we were talking to one client, others could not get through. That's why we realized that we needed a multichannel telephone number. We chose UniTalk Virtual PBX, which united all our mobile and landline multichannel numbers into a single network. This not only systematized our work but also increased our sales. ### 3. The review of our experience working with UniTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia D. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about UniTalk Virtual PBX?** We appreciate the functionality of UniTalk Virtual PBX. It enables handling a high volume of concurrent calls and configuring call forwarding to available managers. **What do you dislike about UniTalk Virtual PBX?** Figuring out the settings on our own was challenging, but UniTalk's technical support assisted us with it. **What problems is UniTalk Virtual PBX solving and how is that benefiting you?** Before, we couldn't handle multiple calls to a single phone number simultaneously. While engaging with one client, others couldn't reach us. Recognizing the necessity for multichannel phone numbers, we opted for UniTalk Virtual PBX. It consolidated all our mobile and landline multichannel numbers into one network. This not only streamlined our operations but also boosted our sales. ### 4. Review of the UniTalk virtual PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Ekaterina K. | Partner manager , Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about UniTalk Virtual PBX?** UniTalk IP telephony has played a crucial role in addressing various business challenges we faced. The integration of telephony into our existing system was a top priority, and UniTalk virtual PBX has provided exceptional flexibility in this aspect. With minimal adjustments required, the connection and setup process can be completed within a few minutes, ensuring a seamless and efficient implementation. **What do you dislike about UniTalk Virtual PBX?** The UniTalk virtual PBX offers a wide range of features, which has led to a user cabinet interface that can be a bit complex. Nevertheless, our company benefited greatly from the valuable assistance provided by UniTalk's technical support in tackling this challenge. While users have the option to explore the Knowledge Base documentation at their own pace, we decided to take an alternative approach to effectively resolve this matter. **What problems is UniTalk Virtual PBX solving and how is that benefiting you?** Our team conducts business operations in multiple countries worldwide, with dedicated managers overseeing each country. UniTalk telephony has been instrumental in facilitating the automatic distribution of incoming phone calls. Furthermore, we have implemented an automated quality assessment system that collects feedback from customers after each call. This valuable feedback allows our clients to express their preferences and draw attention to areas that require focus, providing us with valuable insights for continuous improvement. ### 5. my experience with UniTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Andrii Z. | Head of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about UniTalk Virtual PBX?** - excellent quality of telephone communication - many functions - professional technical support **What do you dislike about UniTalk Virtual PBX?** I haven't found any disadvantages while using UniTalk services **What problems is UniTalk Virtual PBX solving and how is that benefiting you?** Monitoring of all phone calls analytics any phone number in 5 minutes - [View UniTalk Virtual PBX pricing details and edition comparison](https://www.g2.com/products/unitalk-virtual-pbx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A22%3A50+-0500&secure%5Bsession_id%5D=04ea1fba-899b-4bc6-9a8b-12da62e73a30&secure%5Btoken%5D=7c400c4b5f35eb70a5b2c3aac497ae4deab413bbbe6ed8d76498580e5b029f5a&format=llm_user) ## UniTalk Virtual PBX Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top UniTalk Virtual PBX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,500 reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - 4.6/5.0 (2,623 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)