Retail distributed order management (DOM) systems aid retailers in managing their orders across a variety of channels, both online and offline. It allows retailers to maintain customer expectations through on-time delivery while maximizing order fulfillment at the lowest cost possible. This system orchestrates and optimizes the entire order fulfillment process giving visibility into inventory across the supply chain.
Retail DOM systems may overlap with the order management system, which focuses on automating order processing functions like transactions, customer communications, and services. However, the retail distributed order management system allows omnichannel order routing using advanced logic-based rules that determine which fulfillment location can fulfill the consumer’s order. It also seamlessly integrates with the ERP system and e-commerce platform and manages returns, exchanges, or refund processes efficiently.
To qualify for inclusion in the Retail Distributed Order Management System category, a product must:
Allow order routing, processing, and returns across multiple sales channels and fulfillment centers
Provide real-time visibility into stock level across multiple inventory sources
Identify and fix bottlenecks in the order fulfillment process
Consolidate data across various sources like marketplaces, POS software, etc.
Integrate with distribution software for easy fulfillment
Include some analytics and dashboard reporting feature
