Hemi has been a fundamental part of our business operations for many years and we use it daily. One of its most valuable features is the centralised omnichannel management, allowing us to handle all marketplaces in a single platform. Integrating channels is quick and easy. The Hemi team consistently provides exceptional support, regardless of the challenges or eCommerce projects we present. They are dedicated to continual improvement, frequently adding new and innovative features. Review collected by and hosted on G2.com.

Integration to certain platforms but they are already in development and will be ready soon. Review collected by and hosted on G2.com.

Excellent service from Mustafa and Hina they were able to quickly solve our problem and it really helped us with our business as it was a crucial part of our customer enhancement as well! Review collected by and hosted on G2.com.

None to report really. The service was excellent and we will again ask for help if needed as we had great experience! Review collected by and hosted on G2.com.

Sales & support are in tune with my needs Review collected by and hosted on G2.com.

I need similar tools to assist with growth on eBay for my brand. Review collected by and hosted on G2.com.

Hemi software's capabilities and flexibility. Customer support is awsome. It's super easy to use and easy to implement. We're using this very frequently and we're super happy with the number of features. Review collected by and hosted on G2.com.

We need more integrations to support our growing businmess. Review collected by and hosted on G2.com.

I am using Onsite helpdesk. The best part is the ease of use, and quick support. Hina was very helpful in fixing my automations. Review collected by and hosted on G2.com.

I really like using onsite. Quick support and no problems. Review collected by and hosted on G2.com.

Fantastic software and multiple apps that help support our Business, super Customer service for support as well!! Review collected by and hosted on G2.com.

Nothing to dislike only good things to say! Review collected by and hosted on G2.com.

The easily accessible and prompt support. Review collected by and hosted on G2.com.

quicker development time for new channels Review collected by and hosted on G2.com.

Real-Time Notifications, Multi-Channel Support, Customizable Templates, smooth integration Review collected by and hosted on G2.com.

Frequent changes in interfaces create a challenge as again and again the team has to be trained upon same Review collected by and hosted on G2.com.

Measuring and monitoring the service quality can be difficult while the support agents log in to the marketplace systems. Channelreply carries all contacts to our help desk and we can manage the team easily. Moreover, all emails and activities can be tracked by the collaboration of two systems. It is straightforward to integrate. Review collected by and hosted on G2.com.

I don't think that it has drawbacks. I recommend it to every help desk user who uses the marketplaces that can integrate with Channelreply. Review collected by and hosted on G2.com.

Once connected it works seamlessly in the background. It connects eBay to our messaging platform and enables us to not use the eBay messaging platform. Review collected by and hosted on G2.com.

There is nothing I dislike about it. I wish there was no need for the app in the first place, but that is an eBay issue not Channel Reply Review collected by and hosted on G2.com.