OrderEase Reviews & Product Details

It has streamlined our order operations and relieved the burden of manual data entry processes for my team. Their team has consistently provided strong support, with same-day responses whenever issues arise, either confirming a resolution or outlining next steps. Our current account manager, Donna, has been especially helpful in maintaining clear communication and ensuring our active projects stay on track. Review collected by and hosted on G2.com.

There can be occasional challenges during new customer onboarding or when setting up new connections, however these are addressed quickly by the support team, and once everything is established, the system runs reliably. Review collected by and hosted on G2.com.

OrderEase is very easy to work with. They helped us get our integrations dialed in to the exact process that worked best for our company, helping us save time and money daily. They are super responsive and the support is great. Review collected by and hosted on G2.com.

The only downside we have come across so far is not having support of a 753 & 754 routing request. Review collected by and hosted on G2.com.

One location for where our distributors and our sales reps can go to place orders. Integration with our ERP allows for smooth order processing. Scheduling for product catalogs and pricing allow for quick setup of promotional pricing or featured product catalogs for events. Review collected by and hosted on G2.com.

Notifications of new feature roll outs don't always occur leaving us unaware when things change. Review collected by and hosted on G2.com.

Very helpful to track orders placed by customers Review collected by and hosted on G2.com.

Sometimes glitches and doesn't load properly Review collected by and hosted on G2.com.

Simple and straightforward interface that works well for sales rep ordering. Review collected by and hosted on G2.com.

Speed is at times an issue, but OrderEase support is responsive in helping work through problems. Review collected by and hosted on G2.com.

Efficient system with not too many frills. It works well for my team and is extremely user friendly. Review collected by and hosted on G2.com.

Sometimes there's system glitches and I wish it was easier to edit/merge customers and orders, or clean up products. Review collected by and hosted on G2.com.

When we started trading with Home Depot, we needed a fast and reliable way to manage EDI orders. Within 30 days, OrderEase had us processing Home Depot orders without our team needing to log into countless portals or manage documents. The level of support we received was second to none. Today, we have a fully automated workflow between our systems, our tech, and Home Depot, all thanks to OrderEase. Review collected by and hosted on G2.com.

Nothing needed at this time—their support team is usually very quick to resolve any issues, typically within 24 hours. Review collected by and hosted on G2.com.

- Ease of integration for multiple platforms

- Great support with clear communication from all departments

- Open to review and discuss new features to be added to assist with efficiency and alleviate manual workload

- Attention and dedication to provide and implement solutions that fit our unique business practices and operations Review collected by and hosted on G2.com.

- Customers are not able to track or see tracking numbers for shipped orders through portal

- No courier shipping options or value provided for customers at time of checkout

- No cc payment options at checkout

- Not able to edit or cancel an order through portal

The above are currently not available on OrderEase however we have discussed they have confirmed these features are in the works to be added. Review collected by and hosted on G2.com.

This program has allowed our company to have a cost avoidance of 2 additional employees over the last 2 years. Our connection has opened up opportunities to do business with companies that require an EDI connection. Without OrderEase, we would have had to turn down the business or pay monthly fees to do business with these companies. Implementation was easy and response time by the OrderEase team was well above average. Our account manager is the best! We have grown with OrderEase over the past 3 years. New features continue to create better business solutions for our company. Review collected by and hosted on G2.com.

I would say the main downfall is that we do run into some hiccups along the way and we are not always sure what caused the issue. Review collected by and hosted on G2.com.

OrderEase has allowed our small sales force to efficiently take orders, confirm details with our customers and get the product out the door for shipment quickly. The time it takes to process an order internally has decreased tremendously, allowing us to do more with less. Review collected by and hosted on G2.com.

The integration into Sage can be glitchy and requires reconnection at times. Review collected by and hosted on G2.com.