Best Remote Support Software - Page 6

Verdiem

A leader in energy management software for IT devices.

Average Rating: 4.3/5.0

Total Reviews: 2

vScreen

vScreen is a customer service software and SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. vScreen allows telephony agents and customers to connect via a secure screen-sharing session, accessible on any PC, tablet or mobile.

Average Rating: 3.5/5.0

Total Reviews: 2

AirDroid Remote Support

AirDroid Remote Support is a cross-platform remote support solution designed for customer service, IT support, and Help Desk teams, enabling technicians to remotely control and manage attended and unattended devices across Windows, macOS, Android, and iOS. With AirDroid Remote Support, technicians and IT professionals can provide remote technical support to users, troubleshoot problems, and perform various tasks on the controlled device without physically being present. Main Features: • Remote Unattended Access: Remotely control and manage unattended devices across Windows, macOS, and Android, enabling you to fix technical issues even when no one is physically present with the device. • Attended/Unattended Mode Switching: Freely switch a device between attended and unattended access whenever needed. • Establishing Security Policy: Create security policies to restrict remote control, file transfer, or outside-organization access, and enforce automatic connection code rotation after each session. • Group Management: Lets you easily manage and control multiple devices in one go by monitoring the status of the device fleet. • Black Screen Mode: IT administrators can now use security mode during remote control to hide the screen of the remote device being controlled. • Remote Input Method: Allows IT administrators to use the control panel keyboard to input text on the controlled device remotely, and paste text between the controlled device and the control panel with clipboard synchronization. • Voice Call: Discuss the problem in real-time with your partner over a voice call. • Screen Sharing: Share your screen with your partner to see the issue together. You control when to start, pause, or stop screen sharing. • Tutorial Gesture: Let your partner show you their operation trace and lead you to a solution. • AR Camera: See through your partner's device camera and place 3D markers on real-world objects to guide hands-on repairs remotely. • Chat: Send text, pictures, or voice messages to communicate with each other. • File Transfer: Share files and solve software issues quickly with our file transfer feature. Send files through the chat window and easily guide recipients through APK installation. • Privacy Protection: During screen-sharing, you can pause anytime to protect your password and privacy from being seen by your partner. • Usage Dashboard & Logs: Track support session usage by employee and access detailed connection logs to review remote support activity. Experience the most intuitive and convenient way to demonstrate your problem and receive instant help with AirDroid Remote Support. One platform covers Windows, macOS, Android, and iOS, so your team isn't juggling separate tools for different device types.

Average Rating: 4.5/5.0

Total Reviews: 1

Axence ConnectPro

ConnectPro is remote access software that allows IT professionals to communicate with users, prioritize tasks, view hardware/software info, and remotely access computers to provide support. The software has an agent installed on each computer that maintains a secure connection for one-click remote access and sends hardware/software status updates. Additionally, it also enables IT teams to manage files, services, registries without interrupting users.

Average Rating: 5.0/5.0

Total Reviews: 1

CCleaner Technician

CCleaner Technician Edition is a portable system optimization tool designed for IT professionals to efficiently clean and maintain multiple Windows PCs, both on-site and remotely. It swiftly removes unnecessary files, data, and settings, enhancing system performance and extending the lifespan of client computers. This tool is essential for technicians aiming to deliver prompt and effective PC maintenance services. Key Features and Functionality: - Portable Deployment: Operates directly from a USB drive or other portable storage devices, allowing technicians to perform maintenance tasks without installation. - Comprehensive Cleaning: Removes temporary files, cache, cookies, and other redundant data to free up disk space and improve system speed. - Registry Optimization: Identifies and fixes issues within the Windows registry to enhance system stability. - Remote Management: Enables technicians to clean and optimize PCs remotely, facilitating efficient maintenance of client systems. - Automatic Updates: Ensures the tool is always up-to-date with the latest features and improvements. - Priority Support: Provides access to dedicated partner support for prompt assistance. Primary Value and Problem Solved: CCleaner Technician Edition addresses the need for IT professionals to perform quick and effective PC maintenance without causing downtime for clients. By offering a portable and comprehensive cleaning solution, it enhances technician productivity and ensures client systems operate at optimal performance levels. This leads to increased customer satisfaction and prolonged hardware lifespan, ultimately saving costs for both technicians and their clients.

Average Rating: 5.0/5.0

Total Reviews: 1

Cyviz

Cyviz is a global provider of turnkey meeting room solutions, high performance visual collaboration, command and control environments, and control and management platforms.

Average Rating: 5.0/5.0

Total Reviews: 1

DualDesk

PC Remote Control & Presentation Software

Average Rating: 3.5/5.0

Total Reviews: 1

Dualmon Remote Access

dualmon provides an advanced Software-as-a-Service solution that will keep you connected to your computers from anywhere in the world.

Average Rating: 4.5/5.0

Total Reviews: 1

IXON Cloud

Meet IXON Cloud: the industrial IoT platform that grows with you. IXON Cloud is a complete IoT solution, from connectivity to cloud, that brings your machines, people and services together. Connect your machines to IXON Cloud to benefit instantly from optimised remote support with Remote Access Cloud. Or work on your service ambitions and increase revenue with data-driven business models with Service Lifecycle Cloud. The IXON Cloud solution is scalable and open to integrate with third party apps, so you can customise it to your own unique situation. Curious about what IXON Cloud can offer you? Check our website: www.ixon.cloud

Average Rating: 4.5/5.0

Total Reviews: 1

Junos Space Service Now

Junos Space Service Now is a remote, automated troubleshooting client that enables Juniper to quickly identify a problem in a customer's network and achieve a 40% increase in Day 1 issue resolution.

Average Rating: 4.0/5.0

Total Reviews: 1

Zecurit

Zecurit is a cloud-based endpoint management platform designed for IT teams and service providers to centrally manage and secure organizational devices. The platform provides real-time visibility into hardware and software inventory, streamlined software deployment, remote device actions, configuration enforcement, endpoint monitoring with alerts, automation and scripting, compliance reporting, and device enrollment through a single centralized console.

Average Rating: 5.0/5.0

Total Reviews: 2

247connect

Start a free trial at: www.247connect.cloud Introducing 247connect, a new era of cloud-based Remote Monitoring and Management designed with user-centric features that simplify complex tasks, streamline workflows and enhance the overall remote support experience. With this easy-to-use focused solution, you can quickly support users, troubleshoot and fix managed and on-demand devices -minimising downtime for customers and employees and preventing any impact on your bottom line. Avoid interrupting end users by easily viewing a hardware inventory for each device before starting a remote control session – plus, access CPU, memory, network, processes and more to spot small issues before they become bigger problems. Secure by design, 247connect also includes robust security measures for a secure connection every time – and provides all the essential tools to keep your IT estate safe and sound for less than you might think! Key features Fast and reliable connection every time Remotely access managed and on-demand devices Multi monitor support Transfer files and resources Chat and message Capture screenshots Hardware inventory Custom grouping for devices ZTNA, 2FA, 256-bit AES encryption, SSO and audit trails Reboot and reconnect sessions Flexible access management

Agora

Aranda Virtual Support

Dameware Remote Everywhere