Best Remote Support Software - Page 6
Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support.
Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more.
Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.
Remote support software should not be confused with remote desktop software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions.
Remote support software can be used as a standalone application, but most solutions typically offer integration with an IT management or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients.
To qualify as a Remote Support solution, a product must:
Featured Remote Support Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
CCleaner Technician Edition is a portable system optimization tool designed for IT professionals to efficiently clean and maintain multiple Windows PCs, both on-site and remotely. It swiftly removes u
- 50% Mid-Market
- 50% Small-Business
4,291 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cyviz is a global provider of turnkey meeting room solutions, high performance visual collaboration, command and control environments, and control and management platforms.
- 100% Enterprise
490 Twitter followers
- Overview
- User Satisfaction
- Seller Details
PC Remote Control & Presentation Software
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
dualmon provides an advanced Software-as-a-Service solution that will keep you connected to your computers from anywhere in the world.
- 100% Mid-Market
70 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Junos Space Service Now is a remote, automated troubleshooting client that enables Juniper to quickly identify a problem in a customer's network and achieve a 40% increase in Day 1 issue resolution.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Start a free trial at: www.247connect.cloud Introducing 247connect, a new era of cloud-based Remote Monitoring and Management designed with user-centric features that simplify complex tasks, stream
30 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Augmented Support is a remote support software that allows users to communicate worldwide with voice and video.
- Overview
- User Satisfaction
- Seller Details
Digi Remote Manager® (Digi RM) is the technology platform that brings networks to the next level, allowing networks — and the people who manage them — to work smarter. It transforms a multitude of dis
- Overview
- User Satisfaction
- Seller Details
Epiance is a pioneer in performance support software, and our EPSS is deployed across the best run companies in the world. EPSS provides contextual, just-in-time, electronic performance support to use
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
inefi Spotlight is a cutting-edge Unified Endpoint Management (UEM) solution designed to streamline and secure your business operations. This smart, user-friendly platform offers comprehensive managem
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Octel Networks, established in 1999 and headquartered in Bangalore with regional offices in Chennai and Hyderabad, specializes in delivering comprehensive IT infrastructure and networking solutions. W
- Overview
- User Satisfaction
- Seller Details
The Olis app transforms Android smartphones and tablets into gateways for any automation cell without requiring additional hardware, enabling remote monitoring, diagnostics, and error recovery for ind
- Overview
- User Satisfaction
- Seller Details
Software for remote access and IT support, GDPR-compliant, made in Germany, with RDP integration, hardware testing, and additional add-ons for IT professionals.
- Overview
- User Satisfaction
- Seller Details
Rayda Remote simplifies the process of equipping your remote teams anywhere in the world. We offer a curated marketplace of essential IT assets (laptops, monitors, phones, tablets, and accessories) ac
- Overview
- User Satisfaction
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RemSupp is a remote support software, which enables helping your customer via remote session. Solutions: - On-demand support The fastest way to help someone! Invite others to join a remote support
