LogMeIn Resolve
LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.
Average Rating: 4.3/5.0
Total Reviews: 467
How Do G2 Users Rate LogMeIn Resolve?
- Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
- Usage Information: 8.5/10 (Category avg: 8.7/10)
- Remote Access/Control: 8.7/10 (Category avg: 9.1/10)
- Device Management: 8.4/10 (Category avg: 8.7/10)
Who Is the Company Behind LogMeIn Resolve?
- Seller: GoTo
- Company Website:
- Year Founded: 2003
- HQ Location: Boston, MA
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Twitter: @goto
41,211 Twitter followers -
LinkedIn® Page: www.linkedin.com
993 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: IT Manager, IT Director
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 43% Medium, 36% Small
What Do G2 Reviewers Say About LogMeIn Resolve?
AI-generated summary from verified user reviews
Pros
- Users find LogMeIn Resolve to be very easy to use, facilitating seamless connections with clients across multiple platforms.
- Users love the easy remote control of LogMeIn Resolve, allowing seamless access for effective tech support anytime, anywhere.
- Users love the ease of remote access with LogMeIn Resolve, facilitating efficient technical support across various platforms.
- Users value the convenience and effectiveness of LogMeIn Resolve for efficient remote support and seamless HelpDesk workflows.
- Users praise the active and authentic customer support of LogMeIn Resolve, enhancing remote assistance experiences.
Cons
- Users face remote access issues with connection drops and limitations on features like printing documents remotely.
- Users find LogMeIn Resolve to be expensive compared to alternatives, especially with limited features in the free version.
- Users experience slow performance during heavy usage, leading to lag in video calls and file transfers.
- Users experience technical issues on Mac, making it challenging, especially under high load conditions.
- Users experience connection issues with LogMeIn Resolve, causing occasional lags and affecting performance during use.
What Are Recent G2 Reviews of LogMeIn Resolve?
"Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding"
Rating: 4.0/5.0 stars
— Steve K.
"Centralized IT Solution with Robust Features"
Rating: 4.5/5.0 stars
— Ruban B.

