# Best Patient Engagement Software - Page 7

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### Brightflag

Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-01T17%3A58%3A14Z&secure%5Bdisplayable_resource_id%5D=1256&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=46506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=46506&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D7&secure%5Btoken%5D=66a4fcc5a6b33e0d53cdec907eb4efb5df1869f0198cad38d40838435a73bbc4&secure%5Burl%5D=https%3A%2F%2Fwww.brightflag.com&secure%5Burl_type%5D=company_website)

### [PatientNow](https://www.g2.com/products/patientnow/reviews)

Since 2004, PatientNow has had one goal: help aesthetic practices grow and thrive. We’ve been all-in on aesthetics since day one—and it shows. Our platform is designed just for you–to attract more patients, keep them coming back, and make your business run like clockwork. PatientNow brings everything together in one place—HIPAA-compliant EMR, AI-powered marketing, patient engagement, photo management, and practice management tools—so you can simplify your day-to-day and boost profitability. Need help? We’ve got your back. Our friendly, U.S.-based support team truly understands your world—so you’re never on your own. Whether you’re just opening your doors or expanding to new locations, PatientNow gives you the tools and confidence to grow your business. Services Offered: - HIPAA Compliant EMR - Practice Management - Before & After Photo Management - Marketing - Lead Management & CRM - Patient Engagement - Integrated Payments

**Average Rating:** 3.0/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate PatientNow?

- **Workflow Management:** 3.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 4.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 0.8/10 (Category avg: 8.5/10)
- **Patient Communications:** 1.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind PatientNow?

- **Seller:** [PatientNow](https://www.g2.com/sellers/patientnow)
- **Year Founded:** 2004
- **HQ Location:** Greenwood Village, US
- **Twitter:** @patientnow  
265 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3c5ebfc93a7931857aa55e7e2e983b78b0fb21e468982201dc765ebdc0e0ebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F356130%2F&secure%5Burl_type%5D=linkedin_company_website)  
156 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice
- **Company Size:** 90% Small, 5% Medium

#### What Do G2 Reviewers Say About PatientNow?

_AI-generated summary from verified user reviews_

##### Pros

- Users find PatientNow **easy to use and learn** , appreciating its functionality for scheduling and managing services effectively.
- Users appreciate the **easy-to-use scheduling** features of PatientNow, which effectively support their business needs.
- Users find the **ease of appointment scheduling** beneficial for customizing services and packages in their practice.
- Users appreciate the **time-saving features** of PatientNow, which streamline scheduling and documentation for better workflow efficiency.
- Users appreciate the **workflow efficiency** of PatientNow, streamlining patient management and enhancing practice operations seamlessly.

##### Cons

- Users report **missing features** in PatientNow, such as limited inventory management and inadequate customer support.
- Users express frustration with **poor customer support** , often experiencing long delays and unhelpful responses when seeking assistance.
- Users report **billing issues** , facing difficulties when attempting to cancel subscriptions despite long-term commitments.
- Users frequently face an **inefficient workflow** due to outdated inventory programming and limited barcode capabilities.
- Users find the **interface issues** frustrating, as it’s clunky and requires excessive steps for basic tasks.

#### What Are Recent G2 Reviews of PatientNow?

**["User friendly"](https://www.g2.com/survey_responses/patientnow-review-10956270)**

**Rating:** 5.0/5.0 stars

_— Verified User in Cosmetics_

[Read full review](https://www.g2.com/survey_responses/patientnow-review-10956270)

**["Best EMR I've used."](https://www.g2.com/survey_responses/patientnow-review-4724657)**

**Rating:** 5.0/5.0 stars

_— Alyson R._

[Read full review](https://www.g2.com/survey_responses/patientnow-review-4724657)

#### What Are G2 Users Discussing About PatientNow?

- [What is patientNow used for?](https://www.g2.com/discussions/what-is-patientnow-used-for)

### [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews)

Practice Fusion is a cloud-based electronic health record (EHR) platform designed to support independent medical practices in delivering efficient and enhanced patient care. With a user-friendly interface and intuitive design, it streamlines clinical workflows, allowing healthcare professionals to focus more on their patients. Key Features and Functionality: - Intuitive Charting: Offers customizable templates and adaptive charting tools that simplify documentation, reducing administrative burden. - E-Prescribing: Enables electronic prescription submissions to any pharmacy nationwide, including controlled substances, with built-in drug interaction checks to enhance patient safety. - Patient Engagement: Provides a secure patient portal for appointment scheduling, health reminders, and direct messaging, fostering better communication between patients and providers. - Billing Services: Integrates billing solutions to optimize revenue cycles, offering features like AI-powered coding assistance and automated claim scrubbing to improve billing accuracy and compliance. - Interoperability: Connects with over 500 labs and imaging centers, facilitating seamless test ordering and results management directly within the platform. Primary Value and Solutions Provided: Practice Fusion addresses the challenges faced by independent medical practices by offering an affordable, comprehensive EHR solution that enhances operational efficiency and patient care. Its cloud-based nature ensures accessibility from various devices, including tablets and iPads, allowing healthcare providers to manage patient records and coordinate care effectively. By automating administrative tasks and integrating essential services like e-prescribing and billing, Practice Fusion reduces the time spent on paperwork, minimizes errors, and supports practices in achieving better health outcomes for their patients.

**Average Rating:** 3.8/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate Practice Fusion?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Practice Fusion?

- **Seller:** [Practice Fusion](https://www.g2.com/sellers/practice-fusion)
- **Year Founded:** 2005
- **HQ Location:** San Francisco, CA
- **Twitter:** @PracticeFusion  
9,949 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5c438ac337f21054ad818c3c90828159892ea3f4821a8d2f0330278d2ec28daf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F119904%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 81% Small, 19% Medium

#### What Do G2 Reviewers Say About Practice Fusion?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy accessibility** of Practice Fusion, appreciating its fast and efficient patient chart search options.
- Users value the **centralized organization** of Practice Fusion, finding it easy to navigate and understand.
- Users appreciate the **charting efficiency** of Practice Fusion, finding patient searches quick and navigation smooth.
- Users appreciate the **convenience of easy chart searches** with minimal lag and efficient navigation tools.
- Users value the **clear and organized documentation** of Practice Fusion, enhancing ease of use and understanding.

##### Cons

- Users find **complex navigation** frustrating, particularly when updating and rescheduling on the calendar.
- Users find **difficult navigation** in Practice Fusion, making calendar updates and rescheduling frustrating and complicated.
- Users find the **intrusive notifications** disruptive, complicating navigation and updates within the Practice Fusion calendar.
- Users find **navigation difficult** with the calendar, reporting challenges in updating and rescheduling effectively.
- Users struggle with **notification issues** and find calendar navigation and updates frustrating in Practice Fusion.

#### What Are Recent G2 Reviews of Practice Fusion?

**["All what you need for your medical practice"](https://www.g2.com/survey_responses/practice-fusion-review-10536171)**

**Rating:** 4.0/5.0 stars

_— Gustavo P._

[Read full review](https://www.g2.com/survey_responses/practice-fusion-review-10536171)

**["User-Friendly for Providers With Smooth Tebra Integration"](https://www.g2.com/survey_responses/practice-fusion-review-12691534)**

**Rating:** 4.0/5.0 stars

_— Katherine O._

[Read full review](https://www.g2.com/survey_responses/practice-fusion-review-12691534)

#### What Are G2 Users Discussing About Practice Fusion?

- [What is Practice Fusion used for?](https://www.g2.com/discussions/what-is-practice-fusion-used-for)
- [Does Practice Fusion have billing?](https://www.g2.com/discussions/does-practice-fusion-have-billing)
- [Does Practice Fusion have telehealth?](https://www.g2.com/discussions/does-practice-fusion-have-telehealth)
- [What is Practice Fusion EHR?](https://www.g2.com/discussions/what-is-practice-fusion-ehr)
- [Is Practice Fusion really free?](https://www.g2.com/discussions/is-practice-fusion-really-free)

### [Relay Network](https://www.g2.com/products/relay-network/reviews)

Relay is a secure content delivery channel that enables enterprises to reach and drive customers to action through a personalized, mobile experience, without requiring a login or download. By combining SMS with feed technology, Relay delivers tailored, action-oriented content directly to each customer in a scrolling feed, driving better outcomes across industries like healthcare, financial services, insurance, and life sciences.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Relay Network?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.9/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Relay Network?

- **Seller:** [Relay Network](https://www.g2.com/sellers/relay-network)
- **Company Website:** www.relaynetwork.com
- **Year Founded:** 2010
- **HQ Location:** Radnor, PA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=497b7881a4df544928558b2db545751b6c3f5089700a7d0ade28454118c709ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F842135%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Pharmaceuticals
- **Company Size:** 67% Large, 33% Medium

#### What Do G2 Reviewers Say About Relay Network?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from Relay Network, enhancing their overall experience and engagement with the platform.
- Users value the **responsive support and strategic advice** from Relay Network's team, enhancing customer engagement and experience.
- Users commend Relay Network for its **exceptional customer support** , enhancing their engagement and overall experience with the platform.
- Users value Relay Network for its **responsive communication and strategic support** , enhancing customer engagement and experience.
- Users value Relay Network for its **communication efficiency** , enhancing customer engagement with timely and personalized messaging.

##### Cons

- Users find that Relay Network has **missing features** which hinder customization, data collection, and overall functionality.
- Users face challenges with **incomplete data** , leading to reliance on customer support and inaccurate engagement metrics.
- Users find the **insufficient features** of Relay Network limiting, complicating tasks like report creation and data management.
- Users find Relay Network **not user-friendly** , citing difficulties in report creation and reliance on customer service for adjustments.
- Users express concerns about **poor customer support** , hindering quick issue resolution and efficiency in using Relay features.

#### What Are Recent G2 Reviews of Relay Network?

**["Excellent Hands-On Support from Our Client Success Director"](https://www.g2.com/survey_responses/relay-network-review-11808218)**

**Rating:** 4.0/5.0 stars

_— Verified User in Pharmaceuticals_

[Read full review](https://www.g2.com/survey_responses/relay-network-review-11808218)

**["Great platform with amazing people, but some room for improvement"](https://www.g2.com/survey_responses/relay-network-review-11753592)**

**Rating:** 4.0/5.0 stars

_— Lacey B._

[Read full review](https://www.g2.com/survey_responses/relay-network-review-11753592)

#### What Are G2 Users Discussing About Relay Network?

- [What is Relay Network used for?](https://www.g2.com/discussions/what-is-relay-network-used-for)

### [TeleVox](https://www.g2.com/products/televox/reviews)

Televox is a human-first, AI-powered patient engagement platform that empowers healthcare organizations to create clear, connected experiences across every step of care. Supporting both multi-modal and multi-lingual communication, patients can engage in their preferred channels and languages. The platform delivers human-centered communication through automated reminders, two-way outreach, and intelligent virtual agents, reducing no-shows, lightening staff workload, and improving patient follow-through. Care teams and patients experience smoother interactions with fewer bottlenecks as routine outreach, reminders, and follow-up happen automatically and reliably through seamless EHR integration and time-saving workflows. The platform orchestrates communication across voice, SMS, RCS, email, and chat, reaching patients on the right channel at the right moment with clear, compliant messaging. Multi-lingual support across channels ensures every patient receives clear, culturally sensitive communication they can understand and act on. Teams can automate high-volume needs such as appointment reminders and confirmations, balance notifications, visit instructions, and post-visit follow-up, reducing call volume, closing care gaps, and keeping schedules full without manual outreach. This flexible, EHR-agnostic approach is built for healthcare environments that require scalability along with strict regulatory and security standards. Televox gives organizations visibility into how patient communications perform, making it easier to track metrics like no-show reduction, engagement, adherence, and operational efficiency and to continuously refine outreach strategies. A focus on effortless communication, flexible solutions, human-first experiences, and measurable outcomes keeps the platform centered on time savings, staff relief, and ROI that can be repeated and scaled. Healthcare organizations see where communication works well and where it can improve, strengthening care coordination with confidence. Televox is a trusted patient engagement brand under the WestCX organization, which specializes in secure, scalable, and compliant communication journeys. Delivered as a modern, cloud-based solution, Televox automates routine outreach, supports care teams, and creates clearer, more connected patient experiences at every step of care through accessible, multi-channel, multi-lingual communication.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate TeleVox?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TeleVox?

- **Seller:** [West Technology Group](https://www.g2.com/sellers/west-technology-group)
- **Year Founded:** 1986
- **HQ Location:** N/A
- **Twitter:** @Mosaicx\_  
1,747 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1474aa3e3425642484fdf39a8ecf673c248bc8c51f8fdb0c0f890d268dbf4e84&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwest-tg%2F&secure%5Burl_type%5D=linkedin_company_website)  
57 employees on LinkedIn®
- **Phone:** 1-920-954-2900

#### Who Uses This Product?

- **Company Size:** 67% Small, 17% Large

#### What Are Recent G2 Reviews of TeleVox?

**["Patient service coordinator"](https://www.g2.com/survey_responses/televox-review-4168757)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/televox-review-4168757)

**["Effective and easy to use!"](https://www.g2.com/survey_responses/televox-review-8195869)**

**Rating:** 4.0/5.0 stars

_— Jacob W._

[Read full review](https://www.g2.com/survey_responses/televox-review-8195869)

### [4PatientCare](https://www.g2.com/products/4patientcare/reviews)

4PatientCare provides comprehensive patient engagement solutions via email, text, voice, web and social media.

**Average Rating:** 3.3/5.0

**Total Reviews:** 3

#### Who Is the Company Behind 4PatientCare?

- **Seller:** [4PatientCare](https://www.g2.com/sellers/4patientcare)
- **Year Founded:** 1999
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea96de8f2c6c922925ff259f08a0a6dcf32f1d1a0ed8912db3be72518f28f63f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4patientcare&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of 4PatientCare?

**["Simple and straightforward "](https://www.g2.com/survey_responses/4patientcare-review-1903895)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/4patientcare-review-1903895)

**["Compatible with our software"](https://www.g2.com/survey_responses/4patientcare-review-5168097)**

**Rating:** 4.5/5.0 stars

_— Tammy F._

[Read full review](https://www.g2.com/survey_responses/4patientcare-review-5168097)

#### What Are G2 Users Discussing About 4PatientCare?

- [What is 4PatientCare used for?](https://www.g2.com/discussions/what-is-4patientcare-used-for)

### [AbbaDox](https://www.g2.com/products/abbadox-2026-01-29/reviews)

AbbaDox CareFlow is an AI-enabled RIS + Patient Engagement suite that helps imaging centers streamline order intake, automate operational workflows, and reduce manual follow-ups. CareFlow improves patient experience by delivering results directly to patients and supporting fast, accurate communication across the imaging workflow.

**Average Rating:** 4.7/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate AbbaDox?

- **Workflow Management:** 9.4/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AbbaDox?

- **Seller:** [AbbaDox](https://www.g2.com/sellers/abbadox)
- **Year Founded:** 2003
- **HQ Location:** Aventura, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffb6bf66918ff7b144cae1566e4bd7bb4653a8f503ceca873b283ee9d6208612&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabbadox&secure%5Burl_type%5D=linkedin_company_website)  
93 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 30% Medium

#### What Do G2 Reviewers Say About AbbaDox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient appointment scheduling** in AbbaDox, allowing timely patient management and improved workflow.
- Users appreciate the **efficiency improvement** of AbbaDox, enabling timely scheduling for patients through quick order processing.
- Users find the **implementation ease** of AbbaDox beneficial for integrating with their PACS systems smoothly.
- Users value the **efficient scheduling** capabilities of AbbaDox, ensuring timely appointments for their patients.
- Users find the **setup ease** of AbbaDox straightforward, facilitating smooth integration with PACS systems.

##### Cons

- Users find the lack of a **dedicated notes section** in AbbaDox inconvenient for staff communication on patient charts.
- Users report **frequent technical issues** with AbbaDox, particularly regarding crashes during system interface interactions.

#### What Are Recent G2 Reviews of AbbaDox?

**["Game-Changing Scheduling for Fast Next-Available Appointments"](https://www.g2.com/survey_responses/abbadox-review-13078363)**

**Rating:** 5.0/5.0 stars

_— sandy d._

[Read full review](https://www.g2.com/survey_responses/abbadox-review-13078363)

**["AbbaDox: Intuitive, Easy Access to Patient History and Reports"](https://www.g2.com/survey_responses/abbadox-review-12915973)**

**Rating:** 5.0/5.0 stars

_— Jennifer W._

[Read full review](https://www.g2.com/survey_responses/abbadox-review-12915973)

#### What Are G2 Users Discussing About AbbaDox?

- [What is AbbaDox Rad used for?](https://www.g2.com/discussions/abbadox-rad-what-is-abbadox-rad-used-for)
- [What is AbbaDox Rad used for?](https://www.g2.com/discussions/what-is-abbadox-rad-used-for)

### [AllegianceMD](https://www.g2.com/products/allegiancemd/reviews)

Web-based medical billing, practice management and EMR software that uses artificial intelligence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate AllegianceMD?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AllegianceMD?

- **Seller:** [AllegianceMD](https://www.g2.com/sellers/allegiancemd)
- **Year Founded:** 1996
- **HQ Location:** tulsa, US
- **Twitter:** @AllegianceMD  
1,163 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d25fd6464ad7d88e46653011691d533c9c1c43ceb428e78e9adb7399763f0690&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5105443&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Do G2 Reviewers Say About AllegianceMD?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **quick response of customer support** , enhancing the overall user-friendly experience of AllegianceMD.
- Users appreciate the **ease of use** of AllegianceMD, praising its user-friendly interface and responsive support.
- Users value the **user-friendly interface** and prompt support, enhancing their overall experience with AllegianceMD.
- Users praise the **quick response speed** of AllegianceMD, enhancing their overall experience with the software.
- Users love the **quick response time** of AllegianceMD support, enhancing their overall experience with the program.

##### Cons

- Users experience **billing issues** due to inconsistent practices and lack of transparency, leading to dissatisfaction with costs.
- Users find AllegianceMD **expensive and lacking in value** , highlighting inconsistent billing practices and transparency issues.
- Users note the **limited features** of AllegianceMD, leading to concerns about cost-effectiveness and overall value.

#### What Are Recent G2 Reviews of AllegianceMD?

**["Best in its type Electronic Health Record software"](https://www.g2.com/survey_responses/allegiancemd-review-5475439)**

**Rating:** 5.0/5.0 stars

_— Vikrant K._

[Read full review](https://www.g2.com/survey_responses/allegiancemd-review-5475439)

**["Best software for Medical Industry"](https://www.g2.com/survey_responses/allegiancemd-review-5475830)**

**Rating:** 5.0/5.0 stars

_— Abhigyan S._

[Read full review](https://www.g2.com/survey_responses/allegiancemd-review-5475830)

#### What Are G2 Users Discussing About AllegianceMD?

- [What is AllegianceMD used for?](https://www.g2.com/discussions/what-is-allegiancemd-used-for)

### [Clearwave](https://www.g2.com/products/clearwave/reviews)

Clearwave is the AI Patient Engagement Platform for healthcare organizations that automates the patient journey from the first call to the final payment. Clearwave's agentic workforce takes on the manual work behind phone calls, scheduling, check-in, eligibility, collections and communications—delivering operational efficiency at every step alongside the effortless experience today's patients expect. By freeing front-office staff from the work that traditionally falls on them, Clearwave agents help practices reclaim staff time, capture more revenue and reduce no-shows, while delivering the fast, convenient experience patients now expect. Trusted by 5,000+ specialty practices and top-ranked health systems nationwide, see five-star patient reviews every day. Learn more at www.clearwaveinc.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Clearwave?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Clearwave?

- **Seller:** [Clearwave](https://www.g2.com/sellers/clearwave)
- **Year Founded:** 2004
- **HQ Location:** Atlanta, GA
- **Twitter:** @Clearwaveinc  
228 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b79074f16d5a4d54b01f53fac4e8bb56860f146508ffcfc5f33c681fb4fc1491&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136280%2F&secure%5Burl_type%5D=linkedin_company_website)  
116 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 93% Medium, 7% Small

#### What Are Recent G2 Reviews of Clearwave?

**["Technology that actually improves workflow efficiency"](https://www.g2.com/survey_responses/clearwave-review-4362249)**

**Rating:** 4.0/5.0 stars

_— Cordero C._

[Read full review](https://www.g2.com/survey_responses/clearwave-review-4362249)

**[""Review Clearwave""](https://www.g2.com/survey_responses/clearwave-review-9227366)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/clearwave-review-9227366)

### [Doctor.com](https://www.g2.com/products/doctor-com/reviews)

Doctor.com is a marketing automation and reputation management platform for doctors.

**Average Rating:** 2.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Doctor.com?

- **Seller:** [Press Ganey](https://www.g2.com/sellers/press-ganey)
- **Year Founded:** 1985
- **HQ Location:** South Bend, US
- **Twitter:** @PressGaney  
8,948 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89217d4aeef0865665f29d611df10e71b9e11eb7d09afb983f447507a8c0da4e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpress-ganey-associates%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,765 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are G2 Users Discussing About Doctor.com?

- [What is Doctor.com used for?](https://www.g2.com/discussions/what-is-doctor-com-used-for)

### [Gozio](https://www.g2.com/products/gozio/reviews)

Gozio Health offers an end-to-end, customizable digital health platform exclusively for healthcare systems. Gozio’s extensible mobile platform enables seamless consumer interactions and provides an anytime, anywhere connection to patients that improves their overall experience and access to care. Popular patient engagement features include patented indoor wayfinding with turn-by-turn navigation, virtual visits, physician directories, appointment scheduling, access to electronic health records, Urgent Care and Emergency Department wait-times, and extensive analytics capabilities. Gozio customers surveyed in a 2021 KLAS Research Emerging Technology Spotlight report found 100% satisfaction and improved experience for patients and staff.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Gozio?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gozio?

- **Seller:** [Gozio Health](https://www.g2.com/sellers/gozio-health)
- **Year Founded:** 2013
- **HQ Location:** Atlanta, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=96ab57bb7df14fc99e86024b951170fbe3d2ceedb9df17f1f04d5b018e9e04bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgozio-inc-&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Large, 25% Medium

#### What Are Recent G2 Reviews of Gozio?

**["Gozio is always looking to improve."](https://www.g2.com/survey_responses/gozio-review-8206366)**

**Rating:** 5.0/5.0 stars

_— Edgar G._

[Read full review](https://www.g2.com/survey_responses/gozio-review-8206366)

**["Gozio enables our organization to offer an excellent way finding experience for our patients"](https://www.g2.com/survey_responses/gozio-review-9616825)**

**Rating:** 5.0/5.0 stars

_— Paul S._

[Read full review](https://www.g2.com/survey_responses/gozio-review-9616825)

### [Keona CareDesk](https://www.g2.com/products/keona-caredesk/reviews)

Healthcare call centers lose millions every year to abandoned calls, missed appointments, and inconsistent triage. Keona CareDesk fixes that. Built specifically for patient access teams at health systems, hospitals, and medical practices, CareDesk unifies nurse triage, call center operations, patient communication, online scheduling, and EHR workflows in a single platform -- so your team can handle more patients, faster, without adding headcount. Unlike generic CRMs retrofitted for healthcare, CareDesk was purpose-built from day one for the clinical realities of patient access. Evidence-based nurse triage protocols guide staff through every patient interaction consistently. Real-time EHR integration with Epic, Cerner, Athena, NextGen, eClinicalWorks, and other major platforms surfaces the right information at the right moment -- no tab-switching, no duplicate data entry. HIPAA-compliant multi-channel communication (phone, web, SMS, patient portal) meets patients where they are, and automated appointment reminders cut no-show rates measurably within the first 90 days. Keona Health, based in Chapel Hill, NC, has spent 15+ years helping healthcare organizations turn patient access from a cost center into a strategic advantage. CareDesk customers consistently report shorter call handle times, higher nurse productivity, lower after-hours call volume, and measurable improvements in patient satisfaction scores tied directly to CAHPS and reimbursement outcomes. Whether you are a community health center, a multi-specialty practice, or a large integrated health system, CareDesk scales with your patient volume and integrates with your existing tech stack -- with dedicated customer success support from implementation through daily operations.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Keona CareDesk?

- **Seller:** [Keona Health](https://www.g2.com/sellers/keona-health)
- **Year Founded:** 2011
- **HQ Location:** Chapel Hill, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da9a6ec57a434d033d0abc2d696111bb126348c0eaca4d0ed03db8d22d810136&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkeona-health%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Keona CareDesk?

**["Keona Streamlined Our Triage—Easy to Use with Responsive Support"](https://www.g2.com/survey_responses/keona-caredesk-review-12654578)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/keona-caredesk-review-12654578)

**["Keona Standardized Our Workflows and Improved Patient Care"](https://www.g2.com/survey_responses/keona-caredesk-review-12587753)**

**Rating:** 5.0/5.0 stars

_— Jenn T._

[Read full review](https://www.g2.com/survey_responses/keona-caredesk-review-12587753)

### [mConsent](https://www.g2.com/products/mconsent/reviews)

The era of digitizing your practice is here! mConsent is the ultimate digital intake solution to make your office paperless. We save you hours of front desk labor, integrate with major PMS, and create a stress free office environment! Some of our features include, Appointment Reminders with 2-way Texting, Zaha Ai, mpyr, Insurance Concierge. Insurance Verification, Online Patient Scheduling, and more. Join over 5,000 Practices in creating a better, more profitable, work environment.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate mConsent?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind mConsent?

- **Seller:** [SRS Web Solutions (Appocenter)](https://www.g2.com/sellers/srs-web-solutions-appocenter)
- **Year Founded:** 2007
- **HQ Location:** Ramsey, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f22a91ceb9a489c43023a2fc65c7fb00a6fdacb5f1ab9892b236846d3ee98a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6439462&secure%5Burl_type%5D=linkedin_company_website)  
86 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of mConsent?

**["Easy-to-Use Digital Form Creation That Boosts Adoption"](https://www.g2.com/survey_responses/mconsent-review-13043747)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/mconsent-review-13043747)

**["Live Support Eliminates Downtime, Streamlines Our Front Desk"](https://www.g2.com/survey_responses/mconsent-review-13053448)**

**Rating:** 5.0/5.0 stars

_— AFD O._

[Read full review](https://www.g2.com/survey_responses/mconsent-review-13053448)

### [ReferralMD](https://www.g2.com/products/referralmd/reviews)

ReferralMD is a comprehensive cloud-based care coordination platform designed to streamline the management of eConsults, referrals, and provider networks. This innovative solution integrates multiple functionalities into one platform, allowing healthcare organizations to efficiently handle referral management, patient access solutions, and analytics. By consolidating these essential tools, ReferralMD addresses the complex needs of healthcare providers and enhances the overall patient experience. Targeted primarily at healthcare organizations, including hospitals, clinics, and specialty practices, ReferralMD is particularly beneficial for those looking to optimize their referral processes and improve patient engagement. The platform is equipped with features such as online scheduling, provider directories, and patient engagement tools, which facilitate seamless communication between providers and patients. Additionally, the inclusion of marketing tools and market research capabilities allows organizations to better understand their patient demographics and tailor their services accordingly. Key features of ReferralMD include referral management, prior authorizations, pre-referral consults, and fax management, all designed to create a more efficient workflow. The platform's customizable workflow and decision support tools standardize the consult and referral process, ensuring compliance with best practices and defined service levels. Real-time analytics provide valuable insights into operational performance, enabling organizations to make data-driven decisions that enhance service delivery. The integration capabilities of ReferralMD further distinguish it from other solutions in the market. With a dedicated integrations team, the platform can seamlessly connect with existing EHR systems, data warehouses, business intelligence tools, and other legacy systems. This flexibility allows healthcare organizations to leverage their current technology investments while enhancing their referral management processes. By utilizing ReferralMD, organizations can expect to see a rapid return on investment through increased revenue, reduced patient leakage, and improved patient experiences. The platform's focus on closing the feedback loop with referral sources and driving operational efficiencies mitigates risk while fostering a collaborative environment among providers. Overall, ReferralMD stands out as a versatile solution that effectively addresses the challenges of modern healthcare coordination.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ReferralMD?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ReferralMD?

- **Seller:** [ReferralMD](https://www.g2.com/sellers/referralmd)
- **Company Website:** www.referralmd.com
- **Year Founded:** 2011
- **HQ Location:** Mount Pleasant, US
- **Twitter:** @referralmd  
2,871 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88318a8e47920f0ece9ff2c3bb4ea466fbddba7bda68579eb4f334568ce4abb5&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Freferralmd%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Large

#### What Are Recent G2 Reviews of ReferralMD?

**["Useful for clinics"](https://www.g2.com/survey_responses/referralmd-review-1604875)**

**Rating:** 5.0/5.0 stars

_— Sophia M._

[Read full review](https://www.g2.com/survey_responses/referralmd-review-1604875)

**["ReferralMD will identify referral patterns and improve marketing strategies"](https://www.g2.com/survey_responses/referralmd-review-7873733)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/referralmd-review-7873733)

#### What Are G2 Users Discussing About ReferralMD?

- [What is ReferralMD used for?](https://www.g2.com/discussions/what-is-referralmd-used-for)

### [RXNT](https://www.g2.com/products/rxnt/reviews)

Integrated, customizable, ONC-certified clinical management and practice management software for healthcare providers and care organizations. Founded in 1999 and headquartered in Maryland, RXNT's suite of practice software tools will drive efficiency and accuracy, and better patient outcomes. Our software is tailored for many practice types and specialties, including ambulatory physicians, healthcare providers, medical billers, and other health organizations throughout the United States. RXNT's software offer a wide range of functionality, such as E-Prescribing, Electronic Health Records, Patient Engagement, Medical Billing, Patient Scheduling, and more. Additionally, RXNT provides an all-in-one Full Suite system, which integrates all products for an seamless user experience. Over 100 million prescriptions have been transmitted and 5 billion claims processed using RXNT's software. Simple, transparent pricing includes a free onboarding and training period, free data transfer, forever free in-house support, free mobile applications, and no "hidden fees." Our mobile applications for iOS and Android phones and tablets allow providers to e-prescribe, manage patient information, charge capture, schedule providers and practice resources, and check in patients from anywhere. Key features of RXNT include its HIPAA-compliant and ONC-ACB-certified status, ensuring that user data is secure and meets regulatory standards. The software is also Surescripts-certified, EPCS-certified, and PDMP-connected, which enhances its functionality in e-prescribing and medication management. RXNT's commitment to transparency is reflected in its straightforward pricing model, which includes free onboarding and training, free data transfer, and ongoing in-house support without hidden fees. The availability of mobile applications for iOS and Android devices further empowers healthcare providers to manage patient information, schedule appointments, and e-prescribe from virtually anywhere. RXNT has received recognition for its contributions to the healthcare technology landscape. It was named the Best Overall E-Prescribing Software in 2024 by Forbes Advisor and was ranked on the Inc. 5000 list of The Most Successful Companies in America for four consecutive years. Additionally, RXNT has been acknowledged as a "true trailblazer" and ranked among the Top 100 Healthtech Companies by the Healthcare Technology Report, further solidifying its reputation in the industry. With hundreds of Gartner Research Report Badges awarded for Top Software, RXNT continues to demonstrate its commitment to innovation and excellence in healthIT.

**Average Rating:** 4.2/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate RXNT?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind RXNT?

- **Seller:** [RXNT](https://www.g2.com/sellers/rxnt)
- **Company Website:** www.rxnt.com
- **Year Founded:** 1999
- **HQ Location:** Annapolis, Maryland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f25e82bf93cae1d6d7b4dfa2b6d16364b1275964914d88feb69e04b2ffbe41f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frxnt%2F&secure%5Burl_type%5D=linkedin_company_website)  
136 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 62% Small, 32% Medium

#### What Are Recent G2 Reviews of RXNT?

**["Record patient information"](https://www.g2.com/survey_responses/rxnt-review-8744210)**

**Rating:** 4.5/5.0 stars

_— Satyavathi D._

[Read full review](https://www.g2.com/survey_responses/rxnt-review-8744210)

**["Complex UI, yet Cost effective tool"](https://www.g2.com/survey_responses/rxnt-review-4640226)**

**Rating:** 4.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/rxnt-review-4640226)

#### What Are G2 Users Discussing About RXNT?

- [What is RXNT EHR used for?](https://www.g2.com/discussions/what-is-rxnt-ehr-used-for)
- [What is meant by practice management?](https://www.g2.com/discussions/what-is-meant-by-practice-management)
- [What are the five functional components of an EHR?](https://www.g2.com/discussions/what-are-the-five-functional-components-of-an-ehr)
- [What is practice management software examples?](https://www.g2.com/discussions/rxnt-practice-management-what-is-practice-management-software-examples)
- [What are the 8 core functions of EHR?](https://www.g2.com/discussions/what-are-the-8-core-functions-of-ehr)

### [SocialClimb](https://www.g2.com/products/socialclimb/reviews)

SocialClimb helps healthcare providers grow their business by improving their online reputations and dominating local search results to acquire new patients. In addition to helping providers collect reviews and improve their rankings, our industry-leading platform uses predictive analytics to automatically deliver targeted ads to profitable patients and measure the results of their marketing campaigns to know their patient acquisition cost and ROI.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate SocialClimb?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SocialClimb?

- **Seller:** [SocialClimb](https://www.g2.com/sellers/socialclimb)
- **Year Founded:** 2016
- **HQ Location:** Lehi, US
- **Twitter:** @socialclimb\_1  
14,239 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b3078b18b600399502602a093735a4fc4da7510184096e0076e3765671c19cb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocialclimb%2F&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About SocialClimb?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of reputation through SocialClimb, enhancing efficiency and control.
- Users appreciate the **convenience of managing reputation** seamlessly from one platform with SocialClimb.

##### Cons

- Users have noticed a decline in **customer support** , experiencing slow performance and issues with page loading.
- Users are frustrated with the **slow loading** of SocialClimb, with some pages or reports failing to load entirely.

#### What Are Recent G2 Reviews of SocialClimb?

**["Can’t be beat!"](https://www.g2.com/survey_responses/socialclimb-review-3655280)**

**Rating:** 5.0/5.0 stars

_— Ron S._

[Read full review](https://www.g2.com/survey_responses/socialclimb-review-3655280)

**["Fantastic Option to push more reviews for your business. "](https://www.g2.com/survey_responses/socialclimb-review-3245955)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/socialclimb-review-3245955)

#### What Are G2 Users Discussing About SocialClimb?

- [What is SocialClimb used for?](https://www.g2.com/discussions/what-is-socialclimb-used-for)

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Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

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## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.