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TeleVox Reviews & Product Details

TeleVox is a leading provider of patient relationship management technology. Our solutions are trusted by more than 7,000 healthcare organizations, including hospitals, health systems, and community health centers, to engage, educate, and empower patients throughout their care journey. Our patient relationship platform integrates seamlessly with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. Additionally, our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders, reaching more patients through customized communication. All of these exchanges are made possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue, making the healthcare communication process easier for everyone.

Seller

West Technology Group

Languages Supported

English

Product Description

TeleVox Solutions gives an integrated single source for meeting patients' individual contact preferences. Helps to combine automated phone calls, text messages, emails and mailed outreach for communication strategies that compel patients to respond and stay on track in their ongoing care.

Overview by

Kimberly Griffith

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TeleVox Media

TeleVox Demo - Powered by Experience, Proven at Scale

For 30 years, TeleVox has enabled healthcare organizations to communicate with patients.

For 30 years, TeleVox has enabled healthcare organizations to communicate with patients.

TeleVox Demo - Omni- Channel EHR Embedded Patient Engagement Platform

Self-Schedule reduces operational burden and enhances care.

Deeply integrated with EHR, the 2 way texting makes scheduling and rescheduling easy and effective.

TeleVox Demo - We are Powered by Experience, Proven at Scale!

For 30 years, TeleVox has enabled healthcare organizations to communicate with patients.

TeleVox Reviews (5)

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JW

Jacob W.

Enterprise (> 1000 emp.)

6/8/2023

"Effective and easy to use!"

4/5

What do you like best about TeleVox?

The live response tracker is one of the most helpful aspects I've noticed when using the Televox platform. Being able to track precisely how our response rates look almost immediately after release has allowed our organization to react quickly and efficiently when changes are needed. Review collected by and hosted on G2.com.

What do you dislike about TeleVox?

I'd like to have more control over individualized/custom message requests, but as most of our outbound messaging to customers is "wide net," this doesn't come up often. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

3/31/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Patient service coordinator"

4.5/5

What do you like best about TeleVox?

Text message communication with patients.! Review collected by and hosted on G2.com.

What do you dislike about TeleVox?

That patients would not use it correctly and no show instead of properly canceling Review collected by and hosted on G2.com.

Recommendations to others considering TeleVox:

Make sure to have a trial roll out with lots of tech support on standby if needed Review collected by and hosted on G2.com.

What problems is TeleVox solving and how is that benefiting you?

We looked into how to better utilize the system for our demographic of patients. We realized it was a great tool for conducting research and collecting data Review collected by and hosted on G2.com.

KW

Kate W.

Human Resources Coordinator

Hospital & Health Care

Small-Business (50 or fewer emp.)

12/13/2017

"LabCalls Works"

3.5/5

What do you like best about TeleVox?

I think the customer service is pretty good. Review collected by and hosted on G2.com.

What do you dislike about TeleVox?

I don't like how corporate it is. LabCalls can be easy to use, but the amount of people you have to talk to to get an answer is sometimes hard. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

10/31/2016

"Review of televox "

3/5

What do you like best about TeleVox?

Ease of use. Confirming calls does help to cut down no -show appointments. Review collected by and hosted on G2.com.

What do you dislike about TeleVox?

people prefer text and other services out there that are customizable and easier to use. Texting is much better this day and age. Review collected by and hosted on G2.com.