G2

Lacey B.

Associate Director, Patient Services & Market Access

Small-Business (50 or fewer emp.)

10/1/2025

"Great platform with amazing people, but some room for improvement"

4/5

What do you like best about Relay Network?

Relay is a powerful platform that has helped us engage with our audience in a more meaningful and efficient way. I really appreciate the team behind Relay—they’re responsive, professional, and genuinely care about our success. The platform itself is solid and continues to evolve in ways that benefit our business. Review collected by and hosted on G2.com.

What do you dislike about Relay Network?

While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and sometimes difficult to navigate, and creating reports from scratch isn’t as intuitive as it could be. I also wish there were more support resources—like a dedicated service to help build messages—especially for teams without the bandwidth to do it all internally. Review collected by and hosted on G2.com.

What problems is Relay Network solving and how is that benefiting you?

Relay Network helps us solve the challenge of engaging customers in a timely, personalized, and mobile-friendly way. It bridges the communication gap by delivering important messages directly to users in a format they’re more likely to engage with. This has helped us improve outreach, boost response rates, and streamline customer journeys—ultimately driving better results with less manual effort from our team. Review collected by and hosted on G2.com.