# Best Patient Engagement Software - Page 4

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Jul 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,600+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### Assembly Neos

Neos is personal injury case management software with intelligence built into every case file. It combines embedded intelligence, workflow automation, case and document management, native intake, and real-time dashboards to help firms handle more cases and drive better results for their clients. Neos has been consistently recognized as a G2 Leader in Legal Case Management, and its built-in AI, NeosAI, won the 2025 LegalTech Breakthrough Award for LegalTech Generative AI Solution of the Year. Key Features & Benefits Embedded Intelligence: Unlimited AI can generate documents, create summaries, extract and auto-populate data into Neos fields, and seamlessly analyze and compare documents, plus capture immediate answers to case questions, saving your firm up to 75 hours per week. Collaboration & Communication: In-app calling, texting, emailing, and calendar management with full communication tracking. Streamlined Intake: Customizable intake forms, 24/7 intake, and AI-powered data extraction directly into case fields for a seamless transitions into a case. Secure Anywhere Access: Role-based permissions, encryption, and Microsoft Azure-backed AI with no third-party retention. Document Management: AI-enabled generation, templates, bulk sending, and full-text and OCR-enabled search across case files. Real-Time Insights: Custom dashboards, automated reporting, and performance audits to reduce per-case cost. Rich Integrations: Works with RingCentral/Zoom Phone, QuickBooks®, Office 365®, DocuSign®, LawToolBox, and more. Training & Support: 95%+ customer satisfaction, fast ticket resolution, and on-demand training resources. Neos has evolved and will continue to disrupt and transform the legal sector to meet the changing needs of modern law firms. Learn more at https://www.assemblysoftware.com/neos

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-01T01%3A44%3A27Z&secure%5Bdisplayable_resource_id%5D=352&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1237231&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1237231&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D4&secure%5Btoken%5D=51e941eaa1eb11fd4c2ebc4649c7c3c83132f2c55f794b5ae3cc95b2cc4108f8&secure%5Burl%5D=https%3A%2F%2Fwww.assemblysoftware.com%2Fneos%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dg2-clicks-consultation-q2-2026&secure%5Burl_type%5D=custom_url)

### [DearDoc](https://www.g2.com/products/deardoc/reviews)

DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration.

**Average Rating:** 4.2/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate DearDoc?

- **Workflow Management:** 7.4/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DearDoc?

- **Seller:** [Deardoc](https://www.g2.com/sellers/deardoc)
- **Year Founded:** 2019
- **HQ Location:** New York, New York
- **Twitter:** @getDearDoc  
40 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c0ee602d95a15fc9382e193762f4e9e4ac5d5e05a02150d73ef3e03822091e1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetdeardoc%2F&secure%5Burl_type%5D=linkedin_company_website)  
125 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Health, Wellness and Fitness
- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About DearDoc?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks.
- Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration.
- Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly.
- Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly.
- Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly.

##### Cons

- Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction.
- Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations.
- Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery.
- Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding.
- Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options.

#### What Are Recent G2 Reviews of DearDoc?

**["Efficient Referral System with Outstanding Support"](https://www.g2.com/survey_responses/deardoc-review-13073114)**

**Rating:** 5.0/5.0 stars

_— Jen T._

[Read full review](https://www.g2.com/survey_responses/deardoc-review-13073114)

**["Reaching new clientele with excellent onboarding and support"](https://www.g2.com/survey_responses/deardoc-review-13156676)**

**Rating:** 4.5/5.0 stars

_— Verified User in Veterinary_

[Read full review](https://www.g2.com/survey_responses/deardoc-review-13156676)

#### What Are G2 Users Discussing About DearDoc?

- [What is DearDoc used for?](https://www.g2.com/discussions/what-is-deardoc-used-for) - 1 comment

### [Upfront](https://www.g2.com/products/upfront-healthcare-upfront/reviews)

Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care. Upfront is rooted in partnership, leveraging best-in-class healthcare expertise to maximize the impact of its technology to deliver a next-generation patient experience. Upfront Healthcare offers more than 120 use cases across patient acquisition and retention, helping its clients solve a variety of Clinical, Operational & Financial challenges: • 2-4x increase in patient engagement • Increased scheduling rates by 40% • 50% fewer ED visits • Decreased no-show rates by 22% • 52% cancelled visits shifted to rescheduled • 93% click through rate for complex patient care journeys • 32 FTEs of time savings annually • 4x increase in patient payments within 10 days of ‘go live’ • 24% increase in collections of bad debt (over 120 days due) • \>50% reduction in paper statement and postage costs through automation • Reversed healthcare disparities, driving a comparable share of Medicaid patients to schedule care, despite sociodemographic barriers for engagement • Enhanced patient engagement results (4-6x industry average) The Partner You Can Trust • 4000+ client locations • HITRUST 2r certification • NIST Cybersecurity Framework certified • KLAS Censinet Cybersecurity • 20+ integrated Epic locations • Consolidated and integrated over 25+ vendors NOTE: Upfront acquired PatientBond in August 2022

**Average Rating:** 4.7/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Upfront?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Upfront?

- **Seller:** [Upfront Healthcare](https://www.g2.com/sellers/upfront-healthcare)
- **Year Founded:** 2016
- **HQ Location:** Chicago, Illinois
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=925dc24cef8570d74a06dbc820adfcb69e2e0977fc7204f3acb30eb09ac4952f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fupfront-healthcare-services&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 50% Medium, 30% Small

#### What Are Recent G2 Reviews of Upfront?

**["Patient Bond has increased our patient satisfaction and improved our providers' performance."](https://www.g2.com/survey_responses/upfront-review-4684234)**

**Rating:** 5.0/5.0 stars

_— Muhammad T._

[Read full review](https://www.g2.com/survey_responses/upfront-review-4684234)

**["Great Prompt service"](https://www.g2.com/survey_responses/upfront-review-4689120)**

**Rating:** 4.5/5.0 stars

_— Gloria H._

[Read full review](https://www.g2.com/survey_responses/upfront-review-4689120)

### [Demandforce](https://www.g2.com/de/products/demandforce/reviews)

Demandforce hilft Unternehmen, Büroaufgaben zu automatisieren und die Kommunikation mit einer All-in-One-Lösung zu optimieren. Von automatisierten Terminerinnerungen bis hin zu einem umfassenden Reputationsmanagement kombiniert Demandforce alle Funktionen und Merkmale, die ein Unternehmen zum Wachsen benötigt, an einem Ort.

**Average Rating:** 3.4/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Demandforce?

- **Workflow-Verwaltung:** 1.7/10 (Category avg: 8.9/10)
- **War the product ein guter Geschäftspartner?:** 8.3/10 (Category avg: 8.7/10)
- **Management der Patientenzufriedenheit:** 1.7/10 (Category avg: 8.5/10)
- **Patientenkommunikation:** 1.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Demandforce?

- **Verkäufer:** [Internet Brands](https://www.g2.com/de/sellers/internet-brands)
- **Gründungsjahr:** 1998
- **Hauptsitz:** N/A
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dc0858352f1b98d05ff7274ffafa80d7f321fbd9efdde61f739c19f4547544e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finternet-brands%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,980 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medizinische Praxis
- **Company Size:** 62% Small, 34% Medium

#### What Do G2 Reviewers Say About Demandforce?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen Demandforce's **Echtzeit-Zwei-Wege-Textnachrichten** , die die Kommunikation und Reaktionsfähigkeit mit Kunden effizient verbessern.
- Benutzer schätzen Demandforce's **Echtzeit-Zwei-Wege-Textnachrichten** , die die Kommunikation und Reaktionsfähigkeit mit Kunden effektiv verbessern.
- Benutzer schätzen die **einfachen Terminanforderungen** , die in ihre Website integriert sind, was die Kundeninteraktion und -zufriedenheit verbessert.
- Benutzer schätzen die **Buchungseffizienz** von Demandforce, die nahtlose Terminanforderungen direkt von ihren Websites ermöglicht.
- Benutzer schätzen die **Integration mit der Millennium-Software** , die die Kundenkommunikation und Feedback-Sammlung zur Verbesserung der Dienstleistungen verbessert.

##### Cons

- Benutzer erleben erhebliche **Nachrichtenprobleme** mit Demandforce, was zu unzuverlässiger Kundenkommunikation und Verwirrung führt.
- Benutzer berichten von **schlechtem Kundensupport** , da sie unhilfreiche Antworten erhalten, während sie mit anhaltenden App-Fehlern und Kommunikationsproblemen zu kämpfen haben.
- Benutzer erleben **Planungsprobleme** mit Demandforce, einschließlich unzuverlässiger Terminbestätigungen und frustrierender Kommunikationsstörungen.
- Benutzer erleben oft **langsame Geschwindigkeit** mit Demandforce, was zu frustrierenden Verzögerungen bei der Kommunikation und Terminbestätigungen führt.
- Benutzer äußern Frustration über die **Instabilität** der App und verweisen auf Störungen und Verzögerungen, die eine effektive Kommunikation behindern.

#### What Are Recent G2 Reviews of Demandforce?

**["Großartige Software"](https://www.g2.com/de/survey_responses/demandforce-review-3552156)**

**Rating:** 5.0/5.0 stars

_— Daniela Bueno B._

[Read full review](https://www.g2.com/de/survey_responses/demandforce-review-3552156)

**["Echtzeit-Zwei-Wege-Textnachrichten machen die Kommunikation mühelos."](https://www.g2.com/de/survey_responses/demandforce-review-12063833)**

**Rating:** 5.0/5.0 stars

_— Laura B._

[Read full review](https://www.g2.com/de/survey_responses/demandforce-review-12063833)

#### What Are G2 Users Discussing About Demandforce?

- [What is local demand force com?](https://www.g2.com/de/discussions/what-is-local-demand-force-com)
- [How do I use demandforce?](https://www.g2.com/de/discussions/how-do-i-use-demandforce)
- [What does Demandforce do?](https://www.g2.com/de/discussions/what-does-demandforce-do)

### [DemandHub](https://www.g2.com/products/demandhub/reviews)

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate DemandHub?

- **Workflow Management:** 9.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 5.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DemandHub?

- **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub)
- **HQ Location:** Mississauga, Ontario
- **Twitter:** @DemandHub
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f43701f29f7cd95ab86731531b0157ba9f499412b9f4eafa24e53e34acf46e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdemandhub%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Hospital & Health Care
- **Company Size:** 95% Small, 3% Medium

#### What Do G2 Reviewers Say About DemandHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively.
- Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently.
- Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options.
- Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time.
- Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time.

##### Cons

- Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use.
- Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain.

#### What Are Recent G2 Reviews of DemandHub?

**["Effortless Google Review Integration with Rapid Support"](https://www.g2.com/survey_responses/demandhub-review-12404501)**

**Rating:** 5.0/5.0 stars

_— Marion M._

[Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501)

**["Automation and Quick Responses Elevate Our Practice"](https://www.g2.com/survey_responses/demandhub-review-12310659)**

**Rating:** 4.5/5.0 stars

_— Doug P._

[Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659)

#### What Are G2 Users Discussing About DemandHub?

- [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for)

### [HotDoc](https://www.g2.com/products/hotdoc/reviews)

HotDoc was founded in 2012 by Dr Ben Hurst, who saw the opportunity to streamline how GPs and patients communicate.

**Average Rating:** 3.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate HotDoc?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind HotDoc?

- **Seller:** [HotDoc](https://www.g2.com/sellers/hotdoc)
- **Year Founded:** 2012
- **HQ Location:** Melbourne, VIC
- **Twitter:** @HotDocOnline  
540 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9610def2e0aaf96cc9da79002e4ca4643b57cff52cbbb6f92b15eb5ec1cf4dbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhotdoc%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 10% Medium

#### What Do G2 Reviewers Say About HotDoc?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** in HotDoc, making it their preferred choice for booking medical professionals.
- Users value the **ease of use** of HotDoc, praising its simple and intuitive interface for booking appointments.

##### Cons

- Users report occasional **glitches on the bookings page** , though quickly restarting the app often resolves the issue.

#### What Are Recent G2 Reviews of HotDoc?

**["Great system for seeing which doctors and appointments are available and booking them!"](https://www.g2.com/survey_responses/hotdoc-review-9066336)**

**Rating:** 5.0/5.0 stars

_— Mark R._

[Read full review](https://www.g2.com/survey_responses/hotdoc-review-9066336)

**["HotDoc, the best way to book a session"](https://www.g2.com/survey_responses/hotdoc-review-10484662)**

**Rating:** 4.5/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/hotdoc-review-10484662)

#### What Are G2 Users Discussing About HotDoc?

- [What is HotDoc used for?](https://www.g2.com/discussions/what-is-hotdoc-used-for)

### [Paytient](https://www.g2.com/products/paytient/reviews)

Paytient is the platform that gives people the power to say “yes” to care on their own terms—without fear or delay. That means members choose earlier treatment, pick up prescriptions, and stay healthier. Providers are paid in full and welcome more new patients. Employers and plans control costs. And each Paytient-powered care decision delivers data to the platform, fueling transparent insights that help strengthen benefits. This is how everyday choices add up to a Better Care Economy. Join us in building a new system that works, and cares, for everyone.

**Average Rating:** 4.8/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate Paytient?

- **Workflow Management:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Paytient?

- **Seller:** [Paytient Technologies](https://www.g2.com/sellers/paytient-technologies)
- **Year Founded:** 2018
- **HQ Location:** Columbia, Missouri
- **Twitter:** @PaytientApp  
198 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=816cac61e5fb542a21c904580c43e9fa12d07927eed15c7629e93ec6be236a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaytient%2F&secure%5Burl_type%5D=linkedin_company_website)  
155 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Primary/Secondary Education, Hospital & Health Care
- **Company Size:** 58% Medium, 27% Small

#### What Do G2 Reviewers Say About Paytient?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** provided by Paytient, enhancing their overall experience with the product.
- Users find Paytient's **ease of use** enhances their experience, simplifying payment processing significantly.
- Users commend the **easy-to-understand reporting** features of Paytient, enhancing their overall experience and decision-making.
- Users value the **reporting transparency** of Paytient, which enhances their understanding of financial interactions.

##### Cons

- Users find the **initial account setup challenging** , leading to frustration and dissatisfaction with Paytient's usability.
- Users find the **initial setup complex** , making it difficult to effectively utilize Paytient for necessary transactions.
- Users report **messaging issues** with Paytient, including poor communication and delayed responses from customer service, creating frustrations.
- Users experience significant **notification issues** with Paytient, including frozen cards and poor customer communication during critical times.
- Users find Paytient's **initial setup challenging and not user-friendly** , making their experience frustrating and inefficient.

#### What Are Recent G2 Reviews of Paytient?

**["Great benefit that employees love!"](https://www.g2.com/survey_responses/paytient-review-7345913)**

**Rating:** 5.0/5.0 stars

_— Jessie W._

[Read full review](https://www.g2.com/survey_responses/paytient-review-7345913)

**["This has been a wonderful resource for our organization!"](https://www.g2.com/survey_responses/paytient-review-10383775)**

**Rating:** 5.0/5.0 stars

_— Faith W._

[Read full review](https://www.g2.com/survey_responses/paytient-review-10383775)

#### What Are G2 Users Discussing About Paytient?

- [What is Paytient used for?](https://www.g2.com/discussions/what-is-paytient-used-for)

### [Hint Health](https://www.g2.com/products/hint-health/reviews)

Hint is an all-in-one software platform built for modern direct care practices. It brings together your integrated electronic medical record (EMR), memberships, billing, scheduling, patient communications, AI, practice management, and more into a single platform, helping clinicians spend less time managing technology and more time caring for patients. Purpose-built for Direct Primary Care (DPC), concierge medicine, functional medicine, longevity, weight management, pediatrics, and other membership or cash-pay practices, Hint supports every stage of running and growing a modern healthcare business. Everything your practice needs. One platform. Hint combines the clinical, operational, and financial workflows of your practice in one connected system. Electronic Medical Record (EMR) - Customizable charting and clinical documentation - ePrescribing and medication management - Lab ordering, results, and trending - Patient histories, diagnoses, medications, and vitals - AI-powered documentation, summaries, and clinical assistance - Mobile access for clinicians Memberships & Billing - Flexible membership plans for individuals, families, employers, and sponsors - Automated recurring billing and payment collection - Revenue recovery and dunning management - Ancillary billing for labs, medications, and additional services - Packages, inventory, and flexible pricing options - Financial reporting and revenue insights Practice Management - Integrated scheduling and appointment management - Online self-booking - Task management and team workflows - Practice administration and configuration - Reporting and operational analytics Patient & Team Communications - Secure patient messaging - Internal team chat - SMS, phone, voicemail, and fax in one unified inbox - Communication history connected directly to the patient record AI Built Into Every Workflow - AI Scribe for clinical documentation - AI Summaries for patient charts, labs, and faxes - AI Analyze for diagnosis and clinical insights - AI Chat for secure, contextual assistance - AI Templates for consistent documentation Marketplace & Integrations - Connect the tools your practice already relies on through Hint Marketplace - Embedded applications, integrations, labs, accounting partners, dispensing solutions, and more work alongside your practice inside a unified experience Why practices choose Hint Practices choose Hint because it delivers everything needed to operate a modern direct care practice from one platform. - One platform: EMR, memberships, billing, scheduling, communications, AI, and practice management work together without separate systems. - Built for direct care: Designed specifically for membership and cash-pay care models rather than traditional fee-for-service workflows. - Purpose-built workflows: Every feature supports how direct care practices deliver care and manage their business. - Ready to grow: Whether you're launching your first practice or expanding to multiple providers and locations, Hint scales alongside your business. By bringing clinical care, patient engagement, operations, and financial management together in one platform, Hint helps practices deliver better care, create better patient experiences, and build stronger, more sustainable businesses.

**Average Rating:** 4.7/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate Hint Health?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 5.8/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Hint Health?

- **Seller:** [Hint Health](https://www.g2.com/sellers/hint-health)
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @HintHealth  
1,837 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d9e064a856c370fa9575109c8d777908bb1d764c37f8e5b88e58ee315bd5f474&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhint-health&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 87% Small, 13% Medium

#### What Do G2 Reviewers Say About Hint Health?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **affordable pricing** of Hint Health, noting the team's dedication to enhancing the service.
- Users appreciate the **comprehensive features** of Hint Health, facilitating efficient client health monitoring and management.
- Users value the **excellent customer support** provided by Hint Health, enhancing their overall user experience and satisfaction.
- Users value the **customizability** of Hint Health, finding it easy to integrate and effective for managing health.
- Users praise Hint Health for its **ease of use** , allowing seamless integration and effective health management.

##### Cons

- Users face persistent **call issues** with Hint Health's VOIP system, hindering efficient communication and patient care.
- Users face significant **EMR integration issues** that complicate workflows, lacking essential notifications and efficient communication systems.
- Users find Hint Health's lack of **efficient workflow features** frustrating, complicating clinical care and communication significantly.
- Users experience **inefficient workflows** due to missing notifications and a poorly designed phone system, complicating patient care.
- Users face significant **integration issues** with Hint Health, leading to inefficient workflows and frustration in clinical care.

#### What Are Recent G2 Reviews of Hint Health?

**["Streamlined DPC Management, Perfect for Growth"](https://www.g2.com/survey_responses/hint-health-review-12613570)**

**Rating:** 5.0/5.0 stars

_— Jason D._

[Read full review](https://www.g2.com/survey_responses/hint-health-review-12613570)

**["Empowering DPC Startups with Innovative Support"](https://www.g2.com/survey_responses/hint-health-review-12613375)**

**Rating:** 5.0/5.0 stars

_— Julie B._

[Read full review](https://www.g2.com/survey_responses/hint-health-review-12613375)

#### What Are G2 Users Discussing About Hint Health?

- [What is Hint Health used for?](https://www.g2.com/discussions/what-is-hint-health-used-for)

### [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews)

DrChrono by EverHealth is a comprehensive, cloud-based platform designed to modernize medical practices by integrating electronic health records (EHR), practice management, medical billing, and revenue cycle management into a single, cohesive system. Serving over 4,600 independent practices and 13,000 providers across various medical specialties, DrChrono emphasizes mobility and accessibility, allowing healthcare professionals to manage patient care seamlessly from any device, including iPads, iPhones, and web browsers. Key Features and Functionality: - Customizable EHR: Tailor clinical workflows with adaptable medical forms and templates to meet the specific needs of any practice. - Integrated Practice Management: Streamline administrative tasks such as scheduling, patient check-in, and communication within a unified platform. - Medical Billing and Revenue Cycle Management: Enhance financial operations with tools for billing, coding, and claims processing, ensuring efficient revenue management. - Telehealth Capabilities: Offer virtual consultations through secure, HIPAA-compliant video conferencing, expanding patient access to care. - Mobile Accessibility: Access patient records and manage practice operations on-the-go via native applications for iOS devices. - Robust API and Marketplace: Extend platform functionality by integrating with third-party applications and services through a comprehensive API and app marketplace. Primary Value and Solutions Provided: DrChrono addresses the challenges of modern healthcare by offering an all-in-one solution that enhances efficiency, improves patient engagement, and supports personalized care delivery. By consolidating essential practice functions into a single platform, it reduces administrative burdens, allowing providers to focus more on patient care. The platform's mobility ensures that healthcare professionals can access critical information and perform tasks from anywhere, facilitating timely and informed decision-making. Additionally, its customizable nature ensures that practices of all sizes and specialties can adapt the system to their unique workflows, promoting better health outcomes and operational success.

**Average Rating:** 3.4/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate DrChrono by EverHealth.?

- **Workflow Management:** 9.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 5.5/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DrChrono by EverHealth.?

- **Seller:** [EverPro](https://www.g2.com/sellers/everpro)
- **Year Founded:** 2016
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3bc9eefe9136096fcd51bbdfa20a8076aa048f93029450d0bd6706aaa000a93a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevercommerce%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,612 employees on LinkedIn®
- **Ownership:** NASDAQ: EVCM

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 74% Small, 28% Medium

#### What Do G2 Reviewers Say About DrChrono by EverHealth.?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of DrChrono, finding it quick to access and navigate essential information.
- Users value the **easy access to information** in DrChrono, appreciating its professional layout and quick usability.
- Users appreciate the **affordability** of DrChrono by EverHealth, making it a budget-friendly option for practices.
- Users appreciate the **customizability** of DrChrono, particularly for efficiently tracking patients and finances.
- Users value the **efficient reporting system** in DrChrono, which simplifies tracking and enhances productivity in various areas.

##### Cons

- Users face **interface issues** with DrChrono, citing outdated design, bugs, and a lack of reliable patient saving.
- Users are frustrated with **poor customer support** , citing long wait times and unresolved issues affecting their experience.
- Users struggle with **poor navigation** , citing a lack of intuitive interface and limited patient search functionality.
- Users report encountering **numerous software bugs** , leading to frustrating experiences and a lack of effective support.
- Users report **technical issues** with DrChrono, citing buggy software and poor customer support as major drawbacks.

#### What Are Recent G2 Reviews of DrChrono by EverHealth.?

**["The best EHR for iOS users!"](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-8538859)**

**Rating:** 4.0/5.0 stars

_— Chris L._

[Read full review](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-8538859)

**["Dr. Chrono use"](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-11347010)**

**Rating:** 5.0/5.0 stars

_— Amber L._

[Read full review](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-11347010)

#### What Are G2 Users Discussing About DrChrono by EverHealth.?

- [What software does CareCloud use?](https://www.g2.com/discussions/what-software-does-carecloud-use)
- [How much does DrChrono EMR cost?](https://www.g2.com/discussions/how-much-does-drchrono-emr-cost) - 1 comment
- [What is DrChrono app?](https://www.g2.com/discussions/what-is-drchrono-app)
- [What are the benefits of DrChrono?](https://www.g2.com/discussions/what-are-the-benefits-of-drchrono)

### [Dental Intelligence](https://www.g2.com/products/dental-intelligence-dental-intelligence/reviews)

Dental Intelligence delivers the only end-to-end practice performance solution in dentistry. By connecting real-time analytics with patient engagement tools, your team gains the clarity and confidence to fill schedules, boost case acceptance, and improve retention. The platform combines essential performance tracking (morning huddle reports, practice scorecards, insurance claims, collections, etc.) with integrated patient communication tools like automated appointment reminders, follow-ups, two-way texting, and online scheduling with digital forms. Everything syncs securely with your PMS through an intuitive interface that makes today easy, and tomorrow achievable. It’s the ultimate way to Practice Smarter.™

**Average Rating:** 4.4/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate Dental Intelligence?

- **Workflow Management:** 8.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.6/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dental Intelligence?

- **Seller:** [Dental Intelligence](https://www.g2.com/sellers/dental-intelligence)
- **Company Website:** www.dentalintel.com
- **Year Founded:** 2011
- **HQ Location:** Pleasant Grove, Utah
- **Twitter:** @dental\_intel  
1,407 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2d3d03d68cf104c2a1bcb1fccd1c2cd12870fc6e4bb55976db9fff9fa1f70a27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdental-intelligence&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 61% Small, 3% Medium

#### What Are Recent G2 Reviews of Dental Intelligence?

**["GOOD"](https://www.g2.com/survey_responses/dental-intelligence-review-13031175)**

**Rating:** 4.5/5.0 stars

[Read full review](https://www.g2.com/survey_responses/dental-intelligence-review-13031175)

**["I think it could be better. But i works for what we use it for."](https://www.g2.com/survey_responses/dental-intelligence-review-13095664)**

**Rating:** 4.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/dental-intelligence-review-13095664)

#### What Are G2 Users Discussing About Dental Intelligence?

- [What is Modento, by Dental Intelligence used for?](https://www.g2.com/discussions/what-is-modento-by-dental-intelligence-used-for)

### [Rhinogram](https://www.g2.com/products/rhinogram-rhinogram/reviews)

Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems.

**Average Rating:** 4.8/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate Rhinogram?

- **Workflow Management:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Rhinogram?

- **Seller:** [Rhinogram](https://www.g2.com/sellers/rhinogram)
- **Year Founded:** 2015
- **HQ Location:** Chattanooga, US
- **Twitter:** @rhinogram  
613 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a180d2f3e530f0ef90209d83959ac8b62e1d7e7b83922a04e611ae3f648f2785&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frhinogram&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 91% Small, 8% Medium

#### What Are Recent G2 Reviews of Rhinogram?

**["We love Rhinogram!"](https://www.g2.com/survey_responses/rhinogram-review-8131645)**

**Rating:** 5.0/5.0 stars

_— Ellyn P._

[Read full review](https://www.g2.com/survey_responses/rhinogram-review-8131645)

**["Rhinogram patient reminders."](https://www.g2.com/survey_responses/rhinogram-review-8109603)**

**Rating:** 4.5/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/rhinogram-review-8109603)

#### What Are G2 Users Discussing About Rhinogram?

- [What is Rhinogram used for?](https://www.g2.com/discussions/what-is-rhinogram-used-for)

### [Greenway Health Patient Portal](https://www.g2.com/products/greenway-health-patient-portal/reviews)

Greenway Patient Portal is an intuitive online platform designed to empower patients by providing seamless access to their healthcare information and facilitating efficient communication with healthcare providers. This portal enhances patient engagement by offering 24/7 access to health records, appointment scheduling, and secure messaging, all accessible from any device. By adhering to the 21st Century Cures Act and WCAG standards, it ensures a user-friendly experience that supports transparency and compliance for Intergy and Prime Suite clients. Key Features and Functionality: - Universal Access: Patients can view their health information anytime, anywhere, using any device, screen size, or browser. - Secure Messaging: The platform offers reliable, real-time communication channels between patients and providers, including customizable reminders and notifications. - Comprehensive Health Records: Users can request appointments, access lab results, and complete online health history forms, facilitating a comprehensive view of their medical information. - Simplified Account Management: Patients can manage their accounts across multiple practices with a single login and grant health advocates access to their records when necessary. Primary Value and Solutions Provided: Greenway Patient Portal addresses the need for enhanced patient engagement and streamlined healthcare management. By providing patients with direct access to their health information and facilitating secure communication with providers, the portal reduces administrative burdens on healthcare staff and improves operational efficiency. It also supports compliance with regulatory standards, such as the 21st Century Cures Act, ensuring that healthcare practices meet transparency and quality requirements. Ultimately, the portal fosters a more connected and informed patient experience, leading to better health outcomes and increased patient satisfaction.

**Average Rating:** 2.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Greenway Health Patient Portal?

- **Workflow Management:** 5.0/10 (Category avg: 8.9/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 5.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Greenway Health Patient Portal?

- **Seller:** [Greenway Health](https://www.g2.com/sellers/greenway-health-69f7bde1-3d4a-4381-9afe-a16bc8a7a187)
- **Year Founded:** 1977
- **HQ Location:** Tampa, FL
- **Twitter:** @greenway  
9,266 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=136fe83c4311e5b94ab507de3454a35f35439477a42ea3cd6d32cab4fd0af100&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F34083&secure%5Burl_type%5D=linkedin_company_website)  
1,730 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 70% Small, 20% Large

#### What Are Recent G2 Reviews of Greenway Health Patient Portal?

**["Medical Assistant"](https://www.g2.com/survey_responses/greenway-health-patient-portal-review-7077085)**

**Rating:** 4.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/greenway-health-patient-portal-review-7077085)

**["This platform is of great help"](https://www.g2.com/survey_responses/greenway-health-patient-portal-review-6892764)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/greenway-health-patient-portal-review-6892764)

#### What Are G2 Users Discussing About Greenway Health Patient Portal?

- [Does Greenway health have an app?](https://www.g2.com/discussions/greenway-health-patient-portal-does-greenway-health-have-an-app)
- [Does Greenway health have an app?](https://www.g2.com/discussions/does-greenway-health-have-an-app)
- [How do you use a greenway EMR?](https://www.g2.com/discussions/greenway-health-patient-portal-how-do-you-use-a-greenway-emr)
- [How do you use a greenway EMR?](https://www.g2.com/discussions/how-do-you-use-a-greenway-emr)
- [What is intergy software?](https://www.g2.com/discussions/greenway-health-patient-portal-what-is-intergy-software)

### [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews)

Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims.

**Average Rating:** 3.9/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Axxess Home Health?

- **Workflow Management:** 7.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Axxess Home Health?

- **Seller:** [Axxess](https://www.g2.com/sellers/axxess)
- **Company Website:** www.axxess.com
- **Year Founded:** 2007
- **HQ Location:** Dallas, Texas
- **Twitter:** @Axxess  
2,446 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=442c27aa02748522cf66de8eccdfe8bf29904146ac6a58db4d434bdf06a77e6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faxxess-consult%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,114 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 67% Small, 32% Medium

#### What Are Recent G2 Reviews of Axxess Home Health?

**["AXXESS is really great, overall we really like it."](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)**

**Rating:** 4.5/5.0 stars

_— Annette T._

[Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)

**["BILLING..4 /5 stars."](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)

### [Allscripts CareDirector](https://www.g2.com/products/allscripts-caredirector/reviews)

Allscripts CareInMotion™ is a powerful, comprehensive, community-connected population health management platform that delivers care coordination, patient engagement, connectivity, data aggregation and analytics. It’s the only solution that addresses every element of population health — and enables you to focus on the priorities specific to your organization.

**Average Rating:** 3.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Allscripts CareDirector?

- **Workflow Management:** 6.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Allscripts CareDirector?

- **Seller:** [Altera Digital Health](https://www.g2.com/sellers/altera-digital-health)
- **HQ Location:** N/A
- **Twitter:** @AlteraHealth  
19,851 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c8b3c6df199608d6b858d8b85cdfcd0b59b3008f732f46d2f31d097fe72f7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faltera-health%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,045 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 55% Large, 36% Medium

#### What Are Recent G2 Reviews of Allscripts CareDirector?

**["Easy to use with better options for community care"](https://www.g2.com/survey_responses/allscripts-caredirector-review-4172855)**

**Rating:** 5.0/5.0 stars

_— Alexis C._

[Read full review](https://www.g2.com/survey_responses/allscripts-caredirector-review-4172855)

**["Tool for Inquiries and Referrals"](https://www.g2.com/survey_responses/allscripts-caredirector-review-1095740)**

**Rating:** 5.0/5.0 stars

_— Christian E._

[Read full review](https://www.g2.com/survey_responses/allscripts-caredirector-review-1095740)

### [Finger-Ink](https://www.g2.com/products/finger-ink/reviews)

Finger-Ink is your clinic's digital receptionist. It runs patient intake and check-in for allied health clinics on Cliniko and Nookal, so your team gets their time back and every patient gets a branded, considered experience — not a generic form. Connect your PMS via API key in minutes. Build fully branded forms with visibility logic, calculation fields, body charts, consent/GDPR fields, video, and signatures - all syncing into your patient records within seconds. Then extend to a native iPad kiosk for in-clinic check-in: patients arrive, check themselves in, complete any outstanding forms, and your practitioner is notified through Cliniko's calendar automatically. Unlike web-based alternatives, Finger-Ink's iPad app is native and offline-capable, with true kiosk lockdown, no accidental refreshes, no data loss. Deep brand theming means your forms and kiosk look like an extension of your clinic, not generic software. Use custom colours, logo, and animated backgrounds that no competitor matches. Trusted by thousands of allied health professionals across Australia, New Zealand, UK, and USA. Over 1.5 million forms filled and 1 million patients checked in. 7-day free trial, no credit card required. Features: • Native iPad check-in kiosk (offline-capable, true kiosk lockdown) • Branded patient intake forms, both web delivery and in-clinic iPad • Cliniko and Nookal integration via API key (real-time sync) • Visibility logic, calculation fields, and outcome measures • Body chart fields for pain location mapping • Policy consent and data privacy compliance fields • Electronic signatures • Video embed fields for instructional content • Deep brand theming with custom colours, logo, animated backgrounds • Auto-theme generation from clinic website URL • Practitioner arrival notification via Cliniko calendar • Kiosk appointment booking and walk-in handling • Multi-form-session support with progress saves across visits Best for: • Solo practitioner replacing front-desk reception cover with an iPad kiosk • Multi-practitioner clinic automating patient intake and check-in to reduce admin load • Brand-conscious clinic upgrading from plain Cliniko forms to a fully themed patient experience • Satellite or secondary clinic location running without permanent reception staff • Clinics capturing explicit data privacy consent through policy consent fields

**Average Rating:** 4.5/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Finger-Ink?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Finger-Ink?

- **Seller:** [Finger-Ink](https://www.g2.com/sellers/finger-ink)
- **HQ Location:** Tauranga, New Zealand
- **Twitter:** @finger\_ink  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 68% Small, 21% Medium

#### What Are Recent G2 Reviews of Finger-Ink?

**[""Seamless Time Saver check-in platform "."](https://www.g2.com/survey_responses/finger-ink-review-8581585)**

**Rating:** 5.0/5.0 stars

_— Muthoni C._

[Read full review](https://www.g2.com/survey_responses/finger-ink-review-8581585)

**["Finger-Ink - Best Electronic Signature Solution"](https://www.g2.com/survey_responses/finger-ink-review-8235864)**

**Rating:** 4.5/5.0 stars

_— Cumi M._

[Read full review](https://www.g2.com/survey_responses/finger-ink-review-8235864)

### [Ray by Practo](https://www.g2.com/products/ray-by-practo/reviews)

Ray is a practice management software that helps in managing your practice better and offering a seamless experience to your patients.

**Average Rating:** 4.8/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Ray by Practo?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Ray by Practo?

- **Seller:** [Practo](https://www.g2.com/sellers/practo)
- **Year Founded:** 2008
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5c09d9c4b202092f6a2cef26f16f8a96ee7fb4aec53c123e82e2d200211ac386&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Finsta-by-practo%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist
- **Top Industries:** Primary/Secondary Education
- **Company Size:** 80% Large, 13% Medium

#### What Are Recent G2 Reviews of Ray by Practo?

**["Great service in a couple of clicks - I am Amazed"](https://www.g2.com/survey_responses/ray-by-practo-review-5296942)**

**Rating:** 4.5/5.0 stars

_— Sumanth T._

[Read full review](https://www.g2.com/survey_responses/ray-by-practo-review-5296942)

**["Increasing the implementation process by incorporating features"](https://www.g2.com/survey_responses/ray-by-practo-review-8758585)**

**Rating:** 5.0/5.0 stars

_— Mason B._

[Read full review](https://www.g2.com/survey_responses/ray-by-practo-review-8758585)

#### What Are G2 Users Discussing About Ray by Practo?

- [How does Practo work for doctors?](https://www.g2.com/discussions/how-does-practo-work-for-doctors)
- [How do you use Practo rays?](https://www.g2.com/discussions/how-do-you-use-practo-rays)
- [What are the features of Practo?](https://www.g2.com/discussions/what-are-the-features-of-practo)

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Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
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- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
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[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.