Paytient Reviews & Product Details

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I am extremely dissatisfied with Paytient due to several critical issues. My biggest frustration is the card freezing without any prior notification. This has severely disrupted my ability to use it for necessary medical and veterinary expenses. The process to resolve this is painfully inefficient; even after providing all verification documents swiftly, my card remained frozen for over five days instead of the promised 24 hours. This situation is exacerbated by very poor customer service, as they failed to process my documentation on time, leaving me unable to access funds when needed. Moreover, communications from customer service are lacking in urgency and concern, which is appalling given how crucial access to funds is during medical situations. Additionally, I find the initial setup of Paytient challenging and not user-friendly at all. Overall, my experience with Paytient has been overwhelmingly negative, to the point where I can't recommend it to anyone. Review collected by and hosted on G2.com.

Ease of use, customer service and reporting. Review collected by and hosted on G2.com.

Nothing that we have noticed as of yet, it's great. Review collected by and hosted on G2.com.

Our employees appreciate having the Paytient card available when unexpected medical bills arise. It is easy for employees to use and HR to manage through the online portal. We get an email reminder each pay period where we can download a report that can be uploaded into our Payroll system to capture their deductions. After that, we confirm the deductions on the portal so the account balances are updated. That is it, so easy!

Our account manager Sarah is also very responsive and helpful with anything we need. In the few instances where any employee has faced issues with their Paytient card, Sarah has helped us resolve the problem quickly and seamlessly. Review collected by and hosted on G2.com.

I truly cannot think of anything that I dislike about Paytient. If we were a larger company, I think setting up a file feed would be helpful. Currently, we do a census upload once per month, adding new employees and removing terminated employees. This may need to be handled more frequently for a larger company. For reference, we have just over 350 employees. Review collected by and hosted on G2.com.

I think it is super helpful that you can use it to pay upfront for some medical expenses you wouldn't ordinarily be able to cover at the second. We love using it for unexpected vet bills and we used it when my husband had a heart attack to get all his medications for when he got out of the hospital. Review collected by and hosted on G2.com.

They are still growing so it is a super simple service and sometimes getting the payments through takes a few days to affect your balance after you get past your direct deposit date. Review collected by and hosted on G2.com.

Paytient allows me to get the healthcare I need without having the added stress of having to figure out how to pay for it upfront. Review collected by and hosted on G2.com.

I love everything Paytient!!! What's not to love about them? They found the solution to help people get the care they need. Review collected by and hosted on G2.com.

If you do not have the cash and you do not want to use your Health Savings Account, this is a great resource. Review collected by and hosted on G2.com.

Nothing so far, I am happy with my experience so far Review collected by and hosted on G2.com.

So far, I have liked Paytient's design. I can easily view my balance and transactions. I can conviently access the chat feature to ask questions from the home screen. Review collected by and hosted on G2.com.

I do not dislike anything about Paytient so far. Review collected by and hosted on G2.com.

It helped me afford glasses when I couldn't afford them any other way. I can also use it for my dental necessities and they just take it out of my paycheck. They give you an option of how many payments to split it into and that was awesome!! Review collected by and hosted on G2.com.

That I didn't have it sooner!! I have seriously told every employee that I work with about this BUT I don't think it's offered with everyone's plan. So there is some lack in information that could help people understand how this works a little better and if they qualify for it. Review collected by and hosted on G2.com.

Conveniet. Widely accepted. No interest. Payment comes right out of my check. Review collected by and hosted on G2.com.

I don't really dislike anything about paytient. Review collected by and hosted on G2.com.

This app is easy and convenient to use. It is user friendly and does not require a ton of technological knowledge to use. Review collected by and hosted on G2.com.

I have not found any downsides yet. At the beginning it was hard to remember to go back in and set payments but they have set it up to send reminders and it is great! Review collected by and hosted on G2.com.