Best Online Reputation Management Software - Page 3

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 458

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SalesCaptain (+1.03%) - Among all products in this category, SalesCaptain recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,500+ Authentic Reviews
  • 458+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=reputationstacker)

Kenect

Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences.

Average Rating: 4.6/5.0

Total Reviews: 17

How Do G2 Users Rate Kenect?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.5/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Kenect?

  • Seller: Kenect
  • Company Website:
  • HQ Location: Pleasant Grove, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    240 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Small, 24% Medium

What Do G2 Reviewers Say About Kenect?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional client interaction with Kenect, highlighting personalized support and seamless communication management.
  • Users commend Kenect's ease of use, enjoying its intuitive interface that enhances productivity and efficiency.
  • Users commend the easy setup of Kenect, making onboarding a smooth and efficient process.
  • Users commend Kenect for its efficiency, enhancing productivity and streamlining workflow with an intuitive interface.
  • Users appreciate the simple setup of Kenect, enabling easy customer communication and effective review management.
Cons
  • Users express frustration with the poor customer support due to time zone differences impacting responsiveness.
  • Users experience usage difficulty due to unexpected lockouts of Repair Orders, requiring extra steps to resolve.

What Are Recent G2 Reviews of Kenect?

rater8

Unlock unparalleled visibility and sustainable growth for your healthcare organization with raVE, the rater8 Visibility Engine — the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, organizations can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your organization from invisible to in-demand with rater8.

Average Rating: 4.9/5.0

Total Reviews: 119

How Do G2 Users Rate rater8?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.4/10 (Category avg: 8.3/10)

Who Is the Company Behind rater8?

  • Seller: rater8
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Austin, TX
  • Twitter: @rater8social
    126 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Practice Administrator, Marketing Director
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 71% Medium, 28% Small

What Do G2 Reviewers Say About rater8?

AI-generated summary from verified user reviews

Pros
  • Users find Rater8 to be an easy-to-use platform that seamlessly integrates with their existing systems for efficient workflow.
  • Users praise the exceptional customer support from the Rater8 team, highlighting their timely and effective assistance.
  • Users love the instant results from Rater8, seeing a significant 400% increase in reviews within a year.
  • Users value the real-time insights from Rater8, reporting significant growth and excellent customer support.
  • Users commend rater8 for its exceptional review management and partnership in enhancing online reputation and growth.
Cons
  • Users find review tracking challenging due to limitations in addressing concerns and demographic barriers for feedback.
  • Users find the interface not user-friendly, struggling to navigate tabs and features after time away from the platform.
  • Users find the difficult navigation frustrating, especially after not logging in for a while.
  • Users feel that rater8's pricing is expensive compared to competitors offering integrated reputation management features.
  • Users are frustrated by inadequate reporting that complicates tracking issues and metrics related to appointments or patients.

What Are Recent G2 Reviews of rater8?

What Are G2 Users Discussing About rater8?

Shopper Approved

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

Average Rating: 4.7/5.0

Total Reviews: 232

How Do G2 Users Rate Shopper Approved?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Shopper Approved?

  • Seller: Shopper Approved
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Ogden, UT
  • Twitter: @ShopperApproved
    311 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Retail, Consumer Goods
  • Company Size: 88% Small, 15% Medium

What Do G2 Reviewers Say About Shopper Approved?

AI-generated summary from verified user reviews

Pros
  • Users find Shopper Approved easy to use, with seamless integration and responsive support enhancing their review collection process.
  • Users value the quick support and reliable review collection from Shopper Approved, boosting their conversion rates effectively.
  • Users appreciate the visibility growth from Shopper Approved, enhancing SEO and increasing conversions through genuine customer reviews.
  • Users praise the easy integrations of Shopper Approved, enhancing automation and increasing visibility across platforms.
  • Users appreciate the increase in reviews provided by Shopper Approved, boosting conversion rates effortlessly through automated requests.
Cons
  • Users find the outdated interface of Shopper Approved frustrating, hindering usability and complicating the user experience.
  • Users find the poor interface design of Shopper Approved to be outdated, causing confusion and limiting effective use.
  • Users are concerned about the expensive pricing and lack of transparency, impacting budgeting and overall satisfaction.
  • Users are eager for missing features like deeper marketing analytics to enhance campaign performance tracking.
  • Users find the admin panel cumbersome, especially when managing multiple sites, affecting overall ease of use.

What Are Recent G2 Reviews of Shopper Approved?

What Are G2 Users Discussing About Shopper Approved?

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ReviewTrackers

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate ReviewTrackers?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind ReviewTrackers?

Who Uses This Product?

  • Who Uses This: Marketing Director
  • Top Industries: Marketing and Advertising, Hospitality
  • Company Size: 46% Medium, 35% Small

What Are Recent G2 Reviews of ReviewTrackers?

What Are G2 Users Discussing About ReviewTrackers?

LocalImpact

LocalImpact is a reputation management platform for local businesses, multi-location businesses, and agencies. It helps businesses generate more reviews, respond faster with AI, monitor competitors, and showcase their best reviews on their website and social media, all from one simple platform. Send review requests by email, SMS, QR codes, or shareable links, then monitor and respond to reviews from a single dashboard. Customize review widgets for your website, turn customer reviews into social media posts, and use AI to save time while staying connected with your customers. Whether you manage one location or hundreds, LocalImpact gives you the tools to build trust, strengthen your online reputation, and win more customers without the complexity of enterprise software.

Average Rating: 4.7/5.0

Total Reviews: 87

How Do G2 Users Rate LocalImpact?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind LocalImpact?

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 100% Small

What Do G2 Reviewers Say About LocalImpact?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of LocalImpact exceptional for collecting and displaying reviews effortlessly.
  • Users find the easy integrations of LocalImpact invaluable for efficiently enhancing their online presence.
  • Users commend the user-friendly interface of LocalImpact, enhancing productivity and simplifying review management for small businesses.
  • Users love the simplicity and ease of use of LocalImpact, making it effortless to manage customer reviews.
  • Users value the real-time tracking of reviews, enhancing productivity and improving their business insights effectively.
Cons
  • Users desire more design customization options for review displays, seeking enhanced flexibility in styling and presentation.
  • Users experience slow update issues when syncing reviews, but overall, they remain satisfied with LocalImpact.

What Are Recent G2 Reviews of LocalImpact?

What Are G2 Users Discussing About LocalImpact?

AppTweak

AppTweak is a leading app marketing and intelligence platform that helps app marketers increase visibility, optimize performance, and scale growth across the app stores and AI search. Trusted by thousands of apps worldwide, AppTweak provides powerful data, insights, automation, and AI to strengthen App Store Optimization (ASO), Apple Ads performance, and AI app discovery. At the core of AppTweak is Atlas AI, our proprietary deep-learning model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face.

Average Rating: 4.6/5.0

Total Reviews: 205

How Do G2 Users Rate AppTweak?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind AppTweak?

  • Seller: AppTweak
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Brussels, Brussels Region
  • Twitter: @AppTweak
    4,438 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    135 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: ASO Manager
  • Top Industries: Computer Games, Marketing and Advertising
  • Company Size: 40% Small, 36% Medium

What Do G2 Reviewers Say About AppTweak?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AppTweak, allowing quick learning and seamless integration with other platforms.
  • Users commend AppTweak for its ease of use, facilitating smooth workflows and effective competitor analysis.
  • Users value the comprehensive insights from AppTweak, praising its helpful team and continuous feature improvements.
  • Users appreciate the easy-to-use interface of AppTweak, enhancing workflow and providing valuable market insights effortlessly.
  • Users highlight the helpful customer support of AppTweak, enhancing their experience and addressing their needs effectively.
Cons
  • Users report data inaccuracies in AppTweak's analytics, particularly with limited impressions data causing discrepancies in reporting.
  • Users find the data insights limited, especially without a higher tier plan, impacting overall functionality and access.
  • Users are frustrated by the lack of information, particularly in onboarding and comprehensive analytics for better insights.
  • Users find the difficult learning curve due to overwhelming features and navigation challenges in AppTweak.
  • Users find the pricing of AppTweak to be expensive, especially for smaller companies with limited needs.

What Are Recent G2 Reviews of AppTweak?

What Are G2 Users Discussing About AppTweak?

GatherUp

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate GatherUp?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.9/10 (Category avg: 8.3/10)

Who Is the Company Behind GatherUp?

  • Seller: GatherUp
  • Year Founded: 2013
  • HQ Location: Walnut Creek, CA
  • Twitter: @GatherUp
    1,848 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 18% Medium

What Do G2 Reviewers Say About GatherUp?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and exceptional support in the onboarding process, enhancing their experience with GatherUp.
  • Users commend GatherUp's outstanding customer support, highlighting seamless onboarding and responsive assistance from the team.
  • Users value the automation features of GatherUp, finding it easy to schedule review requests and follow-ups effortlessly.
  • Users value the centralized feedback management of GatherUp, which simplifies organization and accessibility of customer reviews.
  • Users value the customization options in GatherUp, enabling tailored messaging that aligns with their brand's identity.

What Are Recent G2 Reviews of GatherUp?

Textedly

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Average Rating: 4.6/5.0

Total Reviews: 1,429

How Do G2 Users Rate Textedly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.8/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Textedly?

  • Seller: Textedly
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textedly_
    400 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Non-Profit Organization Management, Real Estate
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Textedly?

AI-generated summary from verified user reviews

Pros
  • Users highlight excellent customer support from Textedly, appreciating fast responses and effective solutions to their issues.
  • Users praise the ease of use of Textedly, noting its straightforward setup and clean interface.
  • Users commend Textedly for its excellent customer support, noting fast responses and effective problem resolution.
  • Users love the effective communication tools of Textedly, enhancing engagement and streamlining customer interactions.
  • Users love the time-saving text messaging feature of Textedly, enabling quick appointment reminders and responses.
Cons
  • Users find Textedly to be expensive compared to competitors, with costs rising unexpectedly for additional features.
  • Users find the missing storage features inconvenient, as it complicates managing contacts and increases wait times.
  • Users face SMS issues like delivery failures and character counts leading to unexpected costs, complicating their messaging efforts.
  • Users find the learning curve steep due to unclear documentation and platform complexity, requiring trial and error.
  • Users find the limited texting features of Textedly cumbersome, particularly regarding contact management and text counting.

What Are Recent G2 Reviews of Textedly?

What Are G2 Users Discussing About Textedly?

Broadly

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Average Rating: 4.7/5.0

Total Reviews: 72

How Do G2 Users Rate Broadly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.8/10 (Category avg: 8.8/10)
  • Competitive Intelligence: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Broadly?

  • Seller: Vendasta
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • Twitter: @Vendasta
    3,930 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    742 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 89% Small, 9% Medium

What Do G2 Reviewers Say About Broadly?

AI-generated summary from verified user reviews

Cons
  • Users criticize Broadly for their horrendous customer support, finding it challenging to receive necessary assistance.

What Are Recent G2 Reviews of Broadly?

What Are G2 Users Discussing About Broadly?

BrightLocal

BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow.

Average Rating: 4.6/5.0

Total Reviews: 222

How Do G2 Users Rate BrightLocal?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind BrightLocal?

  • Seller: BrightLocal
  • Year Founded: 2008
  • HQ Location: East Sussex
  • Twitter: @brightlocal
    14,362 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    191 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, SEO Specialist
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 86% Small, 10% Medium

What Do G2 Reviewers Say About BrightLocal?

AI-generated summary from verified user reviews

Pros
  • Users love the effective rank tracking of BrightLocal, offering clear insights and usability for SEO improvement.
  • Users appreciate the easy-to-use dashboard of BrightLocal, enhancing management of local search rankings and reputation.
  • Users appreciate the ease of use of BrightLocal, thanks to its intuitive dashboard and graphical user interface.
  • Users value the effective review management offered by BrightLocal for enhancing their online reputation seamlessly.
  • Users value the effective ranking tracking of BrightLocal, facilitating seamless local search optimization and reputation management.
Cons
  • Users find the interface complex, making navigation challenging, especially for first-time users despite good customer support.
  • Users find the navigation complex, making it challenging to locate desired tools and options initially.
  • Users find that the difficult navigation due to many tools can hinder their initial experience with BrightLocal.
  • Users find the pricing of BrightLocal to be expensive, especially with additional costs for citation building.
  • Users find the extra costs for BrightLocal's full tool and citation building to be somewhat high.

What Are Recent G2 Reviews of BrightLocal?

What Are G2 Users Discussing About BrightLocal?

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%. They work across every channel customers use: surveys, reviews, social, support, calls, email, SMS, WhatsApp, auto-translated into their language. Understand: Every response is read for sentiment and theme the moment it lands. Act: Workflows route the right response to the right team and push it into Salesforce, HubSpot, Slack, Jira, and 1,500+ other tools automatically. A CSAT of 2/5 can open a ticket, assign your CSM, notify Slack, and trigger a follow-up survey. End-to-end, nobody has to touch it. It's built so any team can run it, whether or not you have a dedicated CX or research function. A sophisticated feedback program, without a sophisticated setup. Also built in: Offline Surveys for field teams, Video Surveys for research that needs a human face, HIPAA compliance for regulated industries, and full white-labeling. Try it free for 14 days. No credit card, no onboarding call required.

Average Rating: 4.4/5.0

Total Reviews: 2,022

How Do G2 Users Rate SurveySparrow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 10.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind SurveySparrow?

  • Seller: SurveySparrow Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 25% Medium

What Do G2 Reviewers Say About SurveySparrow?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive and engaging interface of SurveySparrow, making survey creation quick and seamless.
  • Users find SurveySparrow very helpful, enhancing engagement and making customer outreach easier with its advanced features.
  • Users appreciate the clean and engaging user interface of SurveySparrow, which enhances survey creation and response rates.
  • Users love the conversational interface of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
  • Users appreciate the intuitive design of SurveySparrow, enhancing engagement and making survey creation effortless.
Cons
  • Users find the reporting options limited, making quick analysis and export cumbersome for their regular survey needs.
  • Users find difficult reporting a challenge, citing limited options and inconvenient export features for daily use.
  • Users find limited customization options in SurveySparrow, requiring advanced skills for deeper modifications and reporting enhancements.
  • Users find the limited reporting capabilities of SurveySparrow an obstacle for in-depth analysis and comparison.
  • Users find the product expensive due to necessary upgrades for advanced features and Enterprise plan requirements.

What Are Recent G2 Reviews of SurveySparrow?

What Are G2 Users Discussing About SurveySparrow?

Bizrate Insights

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

Average Rating: 4.6/5.0

Total Reviews: 37

How Do G2 Users Rate Bizrate Insights?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 4.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Bizrate Insights?

  • Seller: Bizrate Insights
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Stamford, CT
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 49% Medium, 30% Small

What Do G2 Reviewers Say About Bizrate Insights?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support provided by Bizrate Insights, ensuring personalized and effective assistance throughout the process.
  • Users value the detailed customer feedback from Bizrate Insights, which aids in identifying areas for improvement.
  • Users value the ease of use in Bizrate Insights, simplifying data management and enhancing customer feedback analysis.
  • Users value the detailed feedback management of Bizrate Insights, enhancing understanding and improvement of customer experiences.
  • Users value the actionable insights from Bizrate, enabling them to improve customer experience and drive business results.
Cons
  • Users find customization limitations in Bizrate Insights, hindering flexibility and missing feedback from potential customers.
  • Users express frustration with the survey design limitations that hinder usability and modern appeal of Bizrate Insights.
  • Users find the limited customization of surveys and reporting features frustrating, impacting data analysis and feedback capture.
  • Users find the limited data analysis capabilities hinder their ability to perform in-depth customer journey evaluations.
  • Users face missing features, such as limited data retention and inadequate depth for complex analyses, leading to frustration.

What Are Recent G2 Reviews of Bizrate Insights?

Score My Reviews

Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns.

Average Rating: 4.9/5.0

Total Reviews: 35

How Do G2 Users Rate Score My Reviews?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Competitive Intelligence: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Score My Reviews?

  • Seller: Score My Reviews
  • Year Founded: 2017
  • HQ Location: Bethesda, Maryland
  • Twitter: @ScoreMyReviews
    463 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Construction
  • Company Size: 94% Small, 6% Medium

What Do G2 Reviewers Say About Score My Reviews?

AI-generated summary from verified user reviews

Pros
  • Users value the review increase provided by Score My Reviews, effortlessly boosting their ratings through customer feedback.
  • Users find Score My Reviews to be very easy to use, streamlining customer feedback collection effectively.
  • Users find the convenience of Score My Reviews invaluable for streamlining customer feedback and communication.
  • Users benefit from the automated client communication, making it easy to gather reviews and enhance customer engagement.
  • Users value the client interaction feature of Score My Reviews, leading to numerous Google reviews quickly.

What Are Recent G2 Reviews of Score My Reviews?

What Are G2 Users Discussing About Score My Reviews?

The Ansira platform

Enterprise brands don't just run marketing campaigns — they manage complex ecosystems of dealers, franchisees, distributors, agents, and local partners. Without coordination, these networks become fragmented, leading to inconsistent messaging, inefficient spend, and limited visibility into performance. The Ansira platform is purpose-built to solve that by unifying the technology, data, and expertise that brands and their partners need to operate as one synchronized ecosystem.

Average Rating: 4.9/5.0

Total Reviews: 281

How Do G2 Users Rate The Ansira platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.0/10 (Category avg: 8.3/10)

Who Is the Company Behind The Ansira platform?

  • Seller: Ansira
  • Company Website:
  • Year Founded: 1919
  • HQ Location: St. Louis, US
  • LinkedIn® Page: www.linkedin.com
    1,229 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Travel Advisor, Marketing Manager
  • Top Industries: Leisure, Travel & Tourism, Marketing and Advertising
  • Company Size: 60% Small, 22% Medium

What Do G2 Reviewers Say About The Ansira platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of the Ansira platform essential for streamlining marketing tasks and gaining insights.
  • Users value the user-friendly features of Ansira for in-depth analysis and efficient campaign management.
  • Users find Ansira helpful for team collaboration and managing marketing efforts, enhancing productivity and ease of use.
  • Users find the easy integration of the Ansira platform essential for enhancing their marketing efforts effectively.
  • Users find the easy integrations of Ansira invaluable for enhancing their marketing efforts and optimizing campaigns.
Cons
  • Users find the pricing to be expensive, noting there are cheaper alternatives available that perform equally well.
  • Users find the high pricing of the Ansira platform concerning, preferring more cost-effective alternatives.
  • Users find the platform's difficult learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note feature limitations in analytics and third-party integration, affecting seamless reporting and overall effectiveness.
  • Users feel there is significant improvement needed in customer service response time and third-party integration capabilities.

What Are Recent G2 Reviews of The Ansira platform?

What Are G2 Users Discussing About The Ansira platform?

Uberall

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

Average Rating: 4.3/5.0

Total Reviews: 253

How Do G2 Users Rate Uberall?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Uberall?

  • Seller: uberall GmbH
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin, Berlin
  • Twitter: @getuberall
    1,257 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    463 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Restaurants
  • Company Size: 37% Medium, 31% Large

What Do G2 Reviewers Say About Uberall?

AI-generated summary from verified user reviews

Pros
  • Users find Uberall easy to use, facilitating seamless connections with customers across multiple platforms effortlessly.
  • Users value the centralized management of Uberall, enabling seamless oversight of multiple locations and data integration.
  • Users appreciate the centralized platform of Uberall, which simplifies managing multiple locations efficiently and effectively.
  • Users appreciate the easy setup of Uberall, making it simple to connect with customers and manage updates.
  • Users find Uberall to be a very helpful tool for effective customer engagement across platforms and support.
Cons
  • Users find the setup process complex, especially when connecting locations to Meta and Google, making it time-consuming.
  • Users experience reporting issues with Uberall as changes often fail to reflect correctly and resolutions aren't marked automatically.
  • Users often face linking issues with Uberall, making it tedious to sync updates with Google profiles.
  • Users find the difficult setup of Uberall challenging, especially when managing location listings and integrations.
  • Users note that improvement is needed in review management and dashboard intuitiveness for a better experience.

What Are Recent G2 Reviews of Uberall?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated October 3, 2024