# Best Online Reputation Management Software - Page 3

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 358

### Category Stats (Jul 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Subsig (+3.57%) - Among all products in this category, Subsig recorded the largest rating increase compared to last month

_Last updated: July 22, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,200+ Authentic Reviews
- 358+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=10366&focus%5B%5D=1679&focus%5B%5D=84697&focus%5B%5D=1196045)

Highlighted products: Birdeye, SOCi, Reputation, Yext, Podium, G2 Marketing Solutions, Experience.com, and Liftify.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=podium&focus%5B%5D=g2&focus%5B%5D=experience-com&focus%5B%5D=liftify)

[
rater8
](https://www.g2.com/products/rater8/reviews)

By [rater8](https://www.g2.com/sellers/rater8)

[

4.9/5(117)

](https://www.g2.com/products/rater8/reviews)

What do users say?

Users consistently praise the ease of use and excellent customer support provided by Rater8, highlighting how quickly they see improvements in their online reputation. The platform's intuitive design

Pros and Cons

[
Ease of Use (21)
](https://www.g2.com/products/rater8/reviews?qs=pros-and-cons)[
Review Management (3)
](https://www.g2.com/products/rater8/reviews?qs=pros-and-cons)

### [rater8](https://www.g2.com/products/rater8/reviews)

Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8.

**Average Rating:** 4.9/5.0

**Total Reviews:** 117

#### How Do G2 Users Rate rater8?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind rater8?

- **Seller:** [rater8](https://www.g2.com/sellers/rater8)
- **Company Website:** rater8.com
- **Year Founded:** 2015
- **HQ Location:** Montvale, NJ
- **Twitter:** @rater8social  
126 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=04edb010d95c04a42a168148cbf195d83a3851304d1088e57c04eea3d4ce57d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frater8%2F&secure%5Burl_type%5D=linkedin_company_website)  
87 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Practice Administrator, Marketing Director
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 70% Medium, 28% Small

#### What Do G2 Reviewers Say About rater8?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Rater8, facilitating seamless integration and efficient patient feedback collection.
- Users rave about Rater8's **exceptional customer support** , with a responsive team ready to assist anytime.
- Users enjoy the **instant results** from Rater8, boosting their reviews significantly with ease and efficiency.
- Users value the **real-time feedback** from Rater8, enhancing their practice's growth and online reputation significantly.
- Users praise the **ease of use and effective team support** of rater8 for managing online reviews and reputation.

##### Cons

- Users find the **review management process tedious** due to time constraints and limitations on certain demographics contributing reviews.
- Users find the **user interface unintuitive** , often struggling to navigate tabs and dropdowns after time away.
- Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface and tabs.
- Users find the **pricing of rater8 to be expensive** compared to competitors offering integrated reputation management features.
- Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively.

#### What Are Recent G2 Reviews of rater8?

**["Consistently Professional, Delightful Experience from Start to Implementation"](https://www.g2.com/survey_responses/rater8-review-13090587)**

**Rating:** 5.0/5.0 stars

_— Bullard B._

[Read full review](https://www.g2.com/survey_responses/rater8-review-13090587)

**["Lightning-Fast Support and a Helpful Client Success Manager"](https://www.g2.com/survey_responses/rater8-review-12445678)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/rater8-review-12445678)

#### What Are G2 Users Discussing About rater8?

- [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment

[
Vendasta AI Platform
](https://www.g2.com/products/vendasta-ai-platform/reviews)

By [Vendasta](https://www.g2.com/sellers/vendasta)

[

4.5/5(539)

](https://www.g2.com/products/vendasta-ai-platform/reviews)

What do users say?

Users consistently praise the Vendasta AI Platform for its ease of use and robust support, which streamline digital marketing tasks and enhance client engagement. Many appreciate how the platform cons

Pros and Cons

[
Helpful (51)
](https://www.g2.com/products/vendasta-ai-platform/reviews?qs=pros-and-cons)[
Learning Curve (24)
](https://www.g2.com/products/vendasta-ai-platform/reviews?qs=pros-and-cons)

### [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews)

From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. Visit our Trust Center at trust.vendasta.com for security documentation, compliance certifications, and data privacy details.

**Average Rating:** 4.5/5.0

**Total Reviews:** 533

#### How Do G2 Users Rate Vendasta AI Platform?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Vendasta AI Platform?

- **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta)
- **Company Website:** www.vendasta.com
- **Year Founded:** 2008
- **HQ Location:** Saskatchewan
- **Twitter:** @Vendasta  
3,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website)  
752 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Management Consulting
- **Company Size:** 84% Small, 10% Medium

#### What Do G2 Reviewers Say About Vendasta AI Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **intuitive design and outstanding support** of the Vendasta AI Platform, enhancing service delivery and client satisfaction.
- Users value the **outstanding customer support** team at Vendasta, ensuring responsive and knowledgeable assistance for their needs.
- Users find the **ease of use** of the Vendasta AI Platform enhances efficiency and client engagement effortlessly.
- Users value the **all-in-one dashboard** of Vendasta AI Platform, making management of SEO and marketing tools seamless.
- Users admire the **efficiency** of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity.

##### Cons

- Users find the **learning curve steep** , with complexities in integrations and automations that hinder easier usage.
- Users find Vendasta AI Platform has **limited features** and complicated onboarding, making it hard to fully utilize.
- Users find the **difficult learning curve** challenging, particularly with integrations that can be overwhelming and complex.
- Users express frustration over **missing features** , such as improved proposals and effective project management within the Vendasta AI Platform.
- Users find the **complexity of integrations and automations** frustrating, leading to challenges in setup and execution.

#### What Are Recent G2 Reviews of Vendasta AI Platform?

**["Amazing AI Assistants, Simple to Use, and Fairly Priced"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)**

**Rating:** 5.0/5.0 stars

_— Carl B._

[Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)

**["Revolutionized Our Client AI Integration"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)**

**Rating:** 5.0/5.0 stars

_— Chris H._

[Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)

#### What Are G2 Users Discussing About Vendasta AI Platform?

- [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment
- [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for)
- [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for)
- [What is MatchCraft's AdVantage used for?](https://www.g2.com/discussions/what-is-matchcraft-s-advantage-used-for)
- [How do you automate zoom?](https://www.g2.com/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment

[
BrightLocal
](https://www.g2.com/products/brightlocal/reviews)

By [BrightLocal](https://www.g2.com/sellers/brightlocal)

[

4.6/5(229)

](https://www.g2.com/products/brightlocal/reviews)

What do users say?

Users consistently praise the ease of use and responsive customer support of BrightLocal, highlighting how the platform simplifies local SEO tasks and provides valuable insights. Many appreciate the c

Pros and Cons

[
Rank Tracking (3)
](https://www.g2.com/products/brightlocal/reviews?qs=pros-and-cons)[
Complex Interface (2)
](https://www.g2.com/products/brightlocal/reviews?qs=pros-and-cons)

### [BrightLocal](https://www.g2.com/products/brightlocal/reviews)

BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 221

#### How Do G2 Users Rate BrightLocal?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind BrightLocal?

- **Seller:** [BrightLocal](https://www.g2.com/sellers/brightlocal)
- **Year Founded:** 2008
- **HQ Location:** East Sussex
- **Twitter:** @brightlocal  
14,362 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=749b925dcaa3c008c212716c614e15400f12bf4f725c3ebe60cbb2ed57db2e4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1461665%2F&secure%5Burl_type%5D=linkedin_company_website)  
187 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, SEO Specialist
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 86% Small, 10% Medium

#### What Do G2 Reviewers Say About BrightLocal?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BrightLocal's **rank tracking tools** invaluable for monitoring SEO performance and competitor insights.
- Users praise the **easy-to-use dashboard** of BrightLocal for managing search rankings and reputation effortlessly.
- Users appreciate the **ease of use** of BrightLocal, thanks to its intuitive dashboard and user-friendly interface.
- Users find **review management** in BrightLocal very effective, enhancing their reputation with an easy-to-use interface.
- Users find **ranking tracking** and review management invaluable, simplifying local search ranking improvements with an intuitive dashboard.

##### Cons

- Users find the **complex interface** challenging to navigate, especially for first-time use, despite good customer support.
- Users find the **navigation complex** due to the abundance of tools and options, especially for first-time use.
- Users find the **difficult navigation** challenging, especially when trying to locate tools and options initially.
- Users find the pricing for BrightLocal to be **expensive** , especially with additional costs for citation building.
- Users find the **extra costs** of BrightLocal, including citation building, to be somewhat high for the full tool.

#### What Are Recent G2 Reviews of BrightLocal?

**["BrightLocal’s SEO Ranking & Competitor Insights Drive Actionable Results"](https://www.g2.com/survey_responses/brightlocal-review-12214927)**

**Rating:** 4.0/5.0 stars

_— Adam J._

[Read full review](https://www.g2.com/survey_responses/brightlocal-review-12214927)

**["Average Keyword Rankings by Radius—A Helpful Map Pack"](https://www.g2.com/survey_responses/brightlocal-review-12661228)**

**Rating:** 4.5/5.0 stars

_— Katie B._

[Read full review](https://www.g2.com/survey_responses/brightlocal-review-12661228)

#### What Are G2 Users Discussing About BrightLocal?

- [What is BrightLocal used for?](https://www.g2.com/discussions/what-is-brightlocal-used-for)
- [How do I use bright local?](https://www.g2.com/discussions/how-do-i-use-bright-local)
- [How much does Synup cost?](https://www.g2.com/discussions/how-much-does-synup-cost)
- [How Much Does BrightLocal cost?](https://www.g2.com/discussions/how-much-does-brightlocal-cost) - 1 comment, 1 upvote
- [What is Whitespark?](https://www.g2.com/discussions/what-is-whitespark)

[
ReviewTrackers
](https://www.g2.com/products/reviewtrackers/reviews)

By [PG Forsta](https://www.g2.com/sellers/pg-forsta)

[

4.6/5(161)

](https://www.g2.com/products/reviewtrackers/reviews)

What do users say?

Users consistently praise the product for its ease of use and comprehensive review management, allowing businesses to monitor and respond to reviews from multiple platforms in one place. The intuitive

### [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 160

#### How Do G2 Users Rate ReviewTrackers?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReviewTrackers?

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website)  
411 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Director
- **Top Industries:** Marketing and Advertising, Hospitality
- **Company Size:** 46% Medium, 35% Small

#### What Are Recent G2 Reviews of ReviewTrackers?

**["Efficient way on tracking online reviews for our product"](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)**

**Rating:** 5.0/5.0 stars

_— Oliver M._

[Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)

**["Tools is very useful; Customer service is great!"](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)**

**Rating:** 4.5/5.0 stars

_— Kris R._

[Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)

#### What Are G2 Users Discussing About ReviewTrackers?

- [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for)

[
AppTweak
](https://www.g2.com/products/apptweak/reviews)

By [AppTweak](https://www.g2.com/sellers/apptweak)

[

4.6/5(207)

](https://www.g2.com/products/apptweak/reviews)

What do users say?

Users consistently praise the intuitive interface and comprehensive features of AppTweak, which streamline app store optimization and competitor analysis. The platform's ability to provide detailed in

Pros and Cons

[
Ease of Use (64)
](https://www.g2.com/products/apptweak/reviews?qs=pros-and-cons)[
Data Inaccuracy (19)
](https://www.g2.com/products/apptweak/reviews?qs=pros-and-cons)

### [AppTweak](https://www.g2.com/products/apptweak/reviews)

AppTweak is a leading app marketing and intelligence platform that helps app marketers increase visibility, optimize performance, and scale growth across the app stores and AI search. Trusted by thousands of apps worldwide, AppTweak provides powerful data, insights, automation, and AI to strengthen App Store Optimization (ASO), Apple Ads performance, and AI app discovery. At the core of AppTweak is Atlas AI, our proprietary deep-learning model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face.

**Average Rating:** 4.6/5.0

**Total Reviews:** 204

#### How Do G2 Users Rate AppTweak?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind AppTweak?

- **Seller:** [AppTweak](https://www.g2.com/sellers/apptweak)
- **Company Website:** www.apptweak.com
- **Year Founded:** 2014
- **HQ Location:** Brussels, Brussels Region
- **Twitter:** @AppTweak  
4,438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d303e6f34b1d529494abd90b7e88d7fbe660600bbd2cfbdc6ce2fd9173de9bf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3055780%2F&secure%5Burl_type%5D=linkedin_company_website)  
135 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** ASO Manager
- **Top Industries:** Computer Games, Marketing and Advertising
- **Company Size:** 41% Small, 35% Medium

#### What Do G2 Reviewers Say About AppTweak?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of AppTweak, enabling quick learning and seamless integration for efficient client management.
- Users find AppTweak **easy to use** , facilitating smooth workflows and effective competitor tracking for growth opportunities.
- Users value the **extensive insights** and proactive support from AppTweak, enhancing their ASO strategies effectively.
- Users value the **ease of use and comprehensive insights** provided by AppTweak, facilitating effective mobile marketing strategies.
- Users value the **helpful Customer Support** from AppTweak, appreciating their responsiveness and innovative solutions.

##### Cons

- Users note concerns with **data inaccuracy** , particularly in global impressions and download metrics affecting reporting reliability.
- Users feel that the **data insights are limited** , restricting access for broader parts of their organization.
- Users find the **lack of information** on deeper analytics and data connections hinders the onboarding experience and reporting accuracy.
- Users find the **difficult learning curve** due to overwhelming features and unclear navigation, especially for new team members.
- Users find the platform to be **expensive for smaller companies** needing only basic features, limiting its accessibility.

#### What Are Recent G2 Reviews of AppTweak?

**["Intuitive ASO Tool with Unique Features"](https://www.g2.com/survey_responses/apptweak-review-10557602)**

**Rating:** 5.0/5.0 stars

_— Roni B._

[Read full review](https://www.g2.com/survey_responses/apptweak-review-10557602)

**["Strong mobile app intelligence, UI could be simpler"](https://www.g2.com/survey_responses/apptweak-review-12803653)**

**Rating:** 4.0/5.0 stars

_— Andy F._

[Read full review](https://www.g2.com/survey_responses/apptweak-review-12803653)

#### What Are G2 Users Discussing About AppTweak?

- [What do you like most about AppTweak for ASO, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-apptweak-for-aso-and-what-improvements-would-you-suggest)
- [How do you use Apptweak?](https://www.g2.com/discussions/how-do-you-use-apptweak)
- [Does AppTweak Pro work?](https://www.g2.com/discussions/does-apptweak-pro-work)
- [Is AppTweak good?](https://www.g2.com/discussions/is-apptweak-good)
- [What does AppTweak do?](https://www.g2.com/discussions/what-does-apptweak-do) - 1 comment

[
LocalImpact
](https://www.g2.com/products/localimpact/reviews)

By [LocalImpact](https://www.g2.com/sellers/localimpact)

[

4.7/5(87)

](https://www.g2.com/products/localimpact/reviews)

What do users say?

Users consistently praise the product for its ease of use and affordability, highlighting how quickly it integrates with websites and automates review collection. Many appreciate the responsive custom

Pros and Cons

[
Ease of Use (4)
](https://www.g2.com/products/localimpact/reviews?qs=pros-and-cons)[
Limited Customization (1)
](https://www.g2.com/products/localimpact/reviews?qs=pros-and-cons)

### [LocalImpact](https://www.g2.com/products/localimpact/reviews)

LocalImpact is a reputation management platform for local businesses, multi-location businesses, and agencies. It helps businesses generate more reviews, respond faster with AI, monitor competitors, and showcase their best reviews on their website and social media, all from one simple platform. Send review requests by email, SMS, QR codes, or shareable links, then monitor and respond to reviews from a single dashboard. Customize review widgets for your website, turn customer reviews into social media posts, and use AI to save time while staying connected with your customers. Whether you manage one location or hundreds, LocalImpact gives you the tools to build trust, strengthen your online reputation, and win more customers without the complexity of enterprise software.

**Average Rating:** 4.7/5.0

**Total Reviews:** 87

#### How Do G2 Users Rate LocalImpact?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LocalImpact?

- **Seller:** [LocalImpact](https://www.g2.com/sellers/localimpact)
- **Year Founded:** 2017
- **HQ Location:** Edmonton, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd6574c0e3fff8db9228413cb32dda03a9ba2a963e81bab98a5abc4df0fcb8ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18024952%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About LocalImpact?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LocalImpact, making integration and review management simple and efficient.
- Users appreciate the **easy integrations** with LocalImpact, simplifying setup and enhancing their online presence effectively.
- Users find LocalImpact **user-friendly** and productive, enabling easy tracking of reviews and seamless integration with websites.
- Users find LocalImpact's platform to be **simple and easy to implement** , streamlining client onboarding and review management.
- Users value the **real-time progress tracking** on reviews, enhancing productivity and decision-making for their businesses.

##### Cons

- Users desire **more design customization options** for reviews, seeking greater flexibility in styling for enhanced personalization.
- Users experience **slow update issues** when syncing reviews, which can hinder their overall satisfaction with the platform.

#### What Are Recent G2 Reviews of LocalImpact?

**["Great value and functionality"](https://www.g2.com/survey_responses/localimpact-review-11710402)**

**Rating:** 5.0/5.0 stars

_— Ernest W._

[Read full review](https://www.g2.com/survey_responses/localimpact-review-11710402)

**["Seamless Review Management with Stellar Support"](https://www.g2.com/survey_responses/localimpact-review-12729626)**

**Rating:** 5.0/5.0 stars

_— Kosta P._

[Read full review](https://www.g2.com/survey_responses/localimpact-review-12729626)

#### What Are G2 Users Discussing About LocalImpact?

- [What is ReviewsOnMyWebsite used for?](https://www.g2.com/discussions/what-is-reviewsonmywebsite-used-for) - 1 comment

[
GatherUp
](https://www.g2.com/products/gatherup/reviews)

By [GatherUp](https://www.g2.com/sellers/gatherup)

[

4.5/5(50)

](https://www.g2.com/products/gatherup/reviews)

What do users say?

Users consistently praise the ease of use and excellent customer support provided by GatherUp, highlighting how intuitive the platform is for managing reviews and feedback. Many appreciate the seamles

Pros and Cons

[
Communication (2)
](https://www.g2.com/products/gatherup/reviews?qs=pros-and-cons)

### [GatherUp](https://www.g2.com/products/gatherup/reviews)

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate GatherUp?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GatherUp?

- **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup)
- **Year Founded:** 2013
- **HQ Location:** Walnut Creek, CA 
- **Twitter:** @GatherUp  
1,848 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ebcaa33dd03cf85402f6df84a8f96af7ec03c693a73faec671f84b330d26ae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgatherup%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 74% Small, 18% Medium

#### What Do G2 Reviewers Say About GatherUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp.
- Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp.
- Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly.
- Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place.
- Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice.

#### What Are Recent G2 Reviews of GatherUp?

**["No-brainer for your own business or clients you serve!"](https://www.g2.com/survey_responses/gatherup-review-11274362)**

**Rating:** 5.0/5.0 stars

_— Jon P._

[Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362)

**["Consistent, Automated Review Requests That Boost Local Visibility"](https://www.g2.com/survey_responses/gatherup-review-12921229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229)

[
Broadly
](https://www.g2.com/products/broadly/reviews)

By [Vendasta](https://www.g2.com/sellers/vendasta)

[

4.7/5(75)

](https://www.g2.com/products/broadly/reviews)

What do users say?

Users consistently praise the product for its ease of use and ability to streamline customer feedback, making it simple to gather reviews without adding extra work. Many appreciate the prompt customer

Pros and Cons

[
Poor Customer Support (1)
](https://www.g2.com/products/broadly/reviews?qs=pros-and-cons)

### [Broadly](https://www.g2.com/products/broadly/reviews)

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

**Average Rating:** 4.7/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate Broadly?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.8/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Broadly?

- **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta)
- **Year Founded:** 2008
- **HQ Location:** Saskatchewan
- **Twitter:** @Vendasta  
3,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website)  
752 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 89% Small, 9% Medium

#### What Do G2 Reviewers Say About Broadly?

_AI-generated summary from verified user reviews_

##### Cons

- Users express frustration over **poor customer support** , making it difficult to receive assistance when needed.

#### What Are Recent G2 Reviews of Broadly?

**["Switched from Broadly to Hatch"](https://www.g2.com/survey_responses/broadly-review-7593751)**

**Rating:** 5.0/5.0 stars

_— Samantha M._

[Read full review](https://www.g2.com/survey_responses/broadly-review-7593751)

**["Great Customer Service"](https://www.g2.com/survey_responses/broadly-review-4286280)**

**Rating:** 5.0/5.0 stars

_— Ed B._

[Read full review](https://www.g2.com/survey_responses/broadly-review-4286280)

#### What Are G2 Users Discussing About Broadly?

- [What is Broadly used for?](https://www.g2.com/discussions/what-is-broadly-used-for)

[
Kenect
](https://www.g2.com/products/kenect/reviews)

By [Kenect](https://www.g2.com/sellers/kenect)

[

4.6/5(17)

](https://www.g2.com/products/kenect/reviews)

What do users say?

Users consistently praise the ease of use and exceptional customer support provided by Kenect, highlighting how these features streamline communication and enhance productivity. Many appreciate the pl

Pros and Cons

[
Client Interaction (4)
](https://www.g2.com/products/kenect/reviews?qs=pros-and-cons)[
Poor Customer Support (1)
](https://www.g2.com/products/kenect/reviews?qs=pros-and-cons)

### [Kenect](https://www.g2.com/products/kenect/reviews)

Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Kenect?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kenect?

- **Seller:** [Kenect](https://www.g2.com/sellers/kenect)
- **Company Website:** www.kenect.com
- **HQ Location:** Pleasant Grove, Utah, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=628925a4763738500cb3279e32082083448a30f85b7ebcb7ad23a65b995463d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkenect%2F&secure%5Burl_type%5D=linkedin_company_website)  
236 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Small, 24% Medium

#### What Do G2 Reviewers Say About Kenect?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **outstanding client interaction** with Kenect, highlighting personalized support and seamless communication capabilities.
- Users praise the **ease of use** of Kenect, which streamlines tasks and enhances productivity across various roles.
- Users praise Kenect for its **incredibly easy setup** , making the onboarding process quick and hassle-free.
- Users praise Kenect for its **seamless efficiency** , enhancing productivity and simplifying task management for a smooth experience.
- Users value the **simple setup and real-time communication** features of Kenect, enhancing customer interaction and review management.

##### Cons

- Users experience challenges due to **poor customer support** response times, especially across different time zones.
- Users find the **unexpected lockouts** from Repair Orders inconvenient, adding unnecessary steps to their workflow.

#### What Are Recent G2 Reviews of Kenect?

**["Effortless Client Communication, Needs Automated Replies"](https://www.g2.com/survey_responses/kenect-review-12785438)**

**Rating:** 5.0/5.0 stars

_— Alice S._

[Read full review](https://www.g2.com/survey_responses/kenect-review-12785438)

**["Seamless Customer Communication with Kenect"](https://www.g2.com/survey_responses/kenect-review-12799653)**

**Rating:** 5.0/5.0 stars

_— Arthur L._

[Read full review](https://www.g2.com/survey_responses/kenect-review-12799653)

[
Textedly
](https://www.g2.com/products/textedly/reviews)

By [Textedly](https://www.g2.com/sellers/textedly)

[

4.6/5(1,393)

](https://www.g2.com/products/textedly/reviews)

What do users say?

Users consistently praise the product for its ease of use and responsive customer support, making it a reliable choice for mass messaging. Many appreciate how quickly they can send messages and the in

Pros and Cons

[
Customer Support (336)
](https://www.g2.com/products/textedly/reviews?qs=pros-and-cons)[
Expensive (93)
](https://www.g2.com/products/textedly/reviews?qs=pros-and-cons)

### [Textedly](https://www.g2.com/products/textedly/reviews)

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,381

#### How Do G2 Users Rate Textedly?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.8/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Textedly?

- **Seller:** [Textedly](https://www.g2.com/sellers/textedly)
- **Company Website:** www.textedly.com
- **Year Founded:** 2015
- **HQ Location:** Los Angeles, CA
- **Twitter:** @textedly\_  
400 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bde44e1978ea2dc931990cb78c8ef78bc8eb746a281bbe06acb194bd63ec629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18029956%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Non-Profit Organization Management, Real Estate
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About Textedly?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence.
- Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking.
- Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences.
- Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly.
- Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations.

##### Cons

- Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans.
- Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities.
- Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality.
- Users find the **learning curve challenging** with setup and initial processes being complex and unclear.
- Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility.

#### What Are Recent G2 Reviews of Textedly?

**["Textedly Has Made Our Marketing So Much Easier"](https://www.g2.com/survey_responses/textedly-review-13098157)**

**Rating:** 4.5/5.0 stars

_— Team S._

[Read full review](https://www.g2.com/survey_responses/textedly-review-13098157)

**["Textedly Is Easy to Use with truly Top-Tier Customer Support"](https://www.g2.com/survey_responses/textedly-review-13041290)**

**Rating:** 5.0/5.0 stars

_— Bethany V._

[Read full review](https://www.g2.com/survey_responses/textedly-review-13041290)

#### What Are G2 Users Discussing About Textedly?

- [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment
- [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms)
- [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments
- [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments
- [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments

[
SmartCustomer
](https://www.g2.com/products/smartcustomer/reviews)

By [SmartCustomer](https://www.g2.com/sellers/smartcustomer)

[

4.4/5(77)

](https://www.g2.com/products/smartcustomer/reviews)

What do users say?

Users consistently praise the ease of use and great customer support provided by Sitejabber, highlighting how the platform simplifies the review collection process. Many appreciate its ability to gene

Pros and Cons

[
Automation (1)
](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons)[
Limited Features (1)
](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons)

### [SmartCustomer](https://www.g2.com/products/smartcustomer/reviews)

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

**Average Rating:** 4.4/5.0

**Total Reviews:** 77

#### How Do G2 Users Rate SmartCustomer?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SmartCustomer?

- **Seller:** [SmartCustomer](https://www.g2.com/sellers/smartcustomer)
- **Year Founded:** 2006
- **HQ Location:** Menlo Park, CA
- **Twitter:** @\_smartcustomer  
2,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=355fff5c47028f175db1bcfc4f4c18d1d04957d09b9a2ece9ad9cfe5290952c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartcustomer%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 78% Small, 19% Medium

#### What Do G2 Reviewers Say About SmartCustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings.
- Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings.
- Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings.
- Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes.
- Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs.

##### Cons

- Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively.
- Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences.
- Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses.

#### What Are Recent G2 Reviews of SmartCustomer?

**["The Only Review-Capture Tool That Works with Our Rewards System"](https://www.g2.com/survey_responses/smartcustomer-review-12908150)**

**Rating:** 4.5/5.0 stars

_— ronald w._

[Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908150)

**["Fair Review Management with Great Customer Service"](https://www.g2.com/survey_responses/smartcustomer-review-12908835)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908835)

#### What Are G2 Users Discussing About SmartCustomer?

- [What is the best review site?](https://www.g2.com/discussions/what-is-the-best-review-site)
- [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment
- [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment
- [What is Sitejabber?](https://www.g2.com/discussions/what-is-sitejabber)

[
SurveySparrow
](https://www.g2.com/products/surveysparrow/reviews)

By [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)

[

4.4/5(2,067)

](https://www.g2.com/products/surveysparrow/reviews)

What do users say?

Users consistently praise the conversational survey format of SurveySparrow, which enhances engagement and improves response rates. The platform is noted for its ease of use and intuitive interface, a

Pros and Cons

[
Ease of Use (23)
](https://www.g2.com/products/surveysparrow/reviews?qs=pros-and-cons)[
Poor Reporting (11)
](https://www.g2.com/products/surveysparrow/reviews?qs=pros-and-cons)

### [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)

SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,025

#### How Do G2 Users Rate SurveySparrow?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SurveySparrow?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Company Website:** surveysparrow.com
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 25% Medium

#### What Do G2 Reviewers Say About SurveySparrow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates.
- Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective.
- Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly.
- Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
- Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze.

##### Cons

- Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use.
- Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis.
- Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting.
- Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights.
- Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access.

#### What Are Recent G2 Reviews of SurveySparrow?

**["Easy Setup, Clean Interface, and Smooth Survey Creation"](https://www.g2.com/survey_responses/surveysparrow-review-12863198)**

**Rating:** 4.5/5.0 stars

_— Muhammad O._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198)

**["SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback"](https://www.g2.com/survey_responses/surveysparrow-review-12780059)**

**Rating:** 5.0/5.0 stars

_— Sidharth B._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059)

#### What Are G2 Users Discussing About SurveySparrow?

- [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights)
- [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments

[
The Ansira platform
](https://www.g2.com/products/the-ansira-platform/reviews)

By [Ansira](https://www.g2.com/sellers/ansira)

[

4.9/5(285)

](https://www.g2.com/products/the-ansira-platform/reviews)

What do users say?

Users consistently praise the platform for its ease of use and responsive customer support, which significantly enhances their marketing efforts. Many appreciate the automation features that streamlin

Pros and Cons

[
Ease of Use (12)
](https://www.g2.com/products/the-ansira-platform/reviews?qs=pros-and-cons)[
Difficult Learning (3)
](https://www.g2.com/products/the-ansira-platform/reviews?qs=pros-and-cons)

### [The Ansira platform](https://www.g2.com/products/the-ansira-platform/reviews)

Enterprise brands don't just run marketing campaigns — they manage complex ecosystems of dealers, franchisees, distributors, agents, and local partners. Without coordination, these networks become fragmented, leading to inconsistent messaging, inefficient spend, and limited visibility into performance. The Ansira platform is purpose-built to solve that by unifying the technology, data, and expertise that brands and their partners need to operate as one synchronized ecosystem.

**Average Rating:** 4.9/5.0

**Total Reviews:** 281

#### How Do G2 Users Rate The Ansira platform?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind The Ansira platform?

- **Seller:** [Ansira](https://www.g2.com/sellers/ansira)
- **Company Website:** ansira.com
- **Year Founded:** 1919
- **HQ Location:** St. Louis, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=92bb7436dfee14d1f0cad90047039efaf4e3b6b15eba1a468c623ad06dd7d9f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15013%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,256 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Travel Advisor, Marketing Manager
- **Top Industries:** Leisure, Travel & Tourism, Marketing and Advertising
- **Company Size:** 60% Small, 22% Medium

#### What Do G2 Reviewers Say About The Ansira platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ansira's **ease of use** invaluable for deeper analysis and efficient marketing management.
- Users find the **easy integration** of the Ansira platform enhances their marketing efficiency and effectiveness significantly.
- Users commend the **easy integrations** of the Ansira platform, enhancing their efficiency and marketing effectiveness.
- Users praise the **easy integrations** of the Ansira platform, enhancing marketing efficiency and streamlining analytics efforts.
- Users enjoy the **ease of use and powerful features** of Ansira, enhancing their marketing analysis and campaign management.

##### Cons

- Users find it challenging to adapt due to the platform's **difficult learning curve** and complex features.
- Users find the **pricing high** compared to cheaper alternatives that offer similar quality and features.
- Users find the **high pricing** of the Ansira platform concerning, especially when cheaper alternatives exist.
- Users feel the **customer service and integration processes require improvement** , affecting overall efficiency and satisfaction.
- Users express frustration with **inadequate support** , citing unresponsiveness and delays that hinder their overall experience.

#### What Are Recent G2 Reviews of The Ansira platform?

**["Helped me improve sales insights and marketing performance"](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366)**

**Rating:** 4.5/5.0 stars

_— Nitin S._

[Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366)

**["Responsive, Helpful Team and a User-Friendly, Efficient Platform"](https://www.g2.com/survey_responses/the-ansira-platform-review-13139392)**

**Rating:** 5.0/5.0 stars

_— Verified User in Wine and Spirits_

[Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-13139392)

#### What Are G2 Users Discussing About The Ansira platform?

- [What is the Ansira platform used for?](https://www.g2.com/discussions/what-is-the-ansira-platform-used-for)
- [How do you use Ansira?](https://www.g2.com/discussions/how-do-you-use-ansira) - 1 comment
- [How much does Ansira cost?](https://www.g2.com/discussions/how-much-does-ansira-cost) - 1 comment
- [What is Ansira?](https://www.g2.com/discussions/what-is-ansira) - 1 comment

[
Score My Reviews
](https://www.g2.com/products/score-my-reviews/reviews)

By [Score My Reviews](https://www.g2.com/sellers/score-my-reviews)

[

4.9/5(35)

](https://www.g2.com/products/score-my-reviews/reviews)

What do users say?

Users consistently praise the software for its ease of use and effective automation in generating customer reviews. Many appreciate the responsive customer support, which enhances their experience and

Pros and Cons

[
Review Increase (5)
](https://www.g2.com/products/score-my-reviews/reviews?qs=pros-and-cons)

### [Score My Reviews](https://www.g2.com/products/score-my-reviews/reviews)

Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns.

**Average Rating:** 4.9/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Score My Reviews?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Score My Reviews?

- **Seller:** [Score My Reviews](https://www.g2.com/sellers/score-my-reviews)
- **Year Founded:** 2017
- **HQ Location:** Bethesda, Maryland
- **Twitter:** @ScoreMyReviews  
463 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f668c05d4de52f3fbc313ffefa8a01b2332aa7ffe18ecc8dd6974e4b08211bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19138194%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction
- **Company Size:** 94% Small, 6% Medium

#### What Do G2 Reviewers Say About Score My Reviews?

_AI-generated summary from verified user reviews_

##### Pros

- Users love how Score My Reviews helps to **boost review counts** quickly and efficiently after services are completed.
- Users find Score My Reviews to be **very easy to use** , streamlining customer feedback collection effectively.
- Users find **Score My Reviews highly convenient** , streamlining customer feedback and enhancing communication efficiency effortlessly.
- Users value the **automation features** of Score My Reviews, streamlining communication and review collection effortlessly.
- Users value the **client interaction capabilities** of Score My Reviews, which boost their Google reviews effectively.

#### What Are Recent G2 Reviews of Score My Reviews?

**["Highly recommend for any business looking to fix their online reviews"](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)**

**Rating:** 5.0/5.0 stars

_— Jane D._

[Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)

**["Overall, a great tool for our business"](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)**

**Rating:** 5.0/5.0 stars

_— Tatiana N._

[Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)

#### What Are G2 Users Discussing About Score My Reviews?

- [What is Score My Reviews used for?](https://www.g2.com/discussions/what-is-score-my-reviews-used-for)

[
Bizrate Insights
](https://www.g2.com/products/bizrate-insights/reviews)

By [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights)

[

4.6/5(35)

](https://www.g2.com/products/bizrate-insights/reviews)

What do users say?

Users consistently praise the valuable insights provided by Bizrate Insights, which help them understand customer experiences and improve their services. The platform's ease of use and responsive supp

Pros and Cons

[
Helpful (20)
](https://www.g2.com/products/bizrate-insights/reviews?qs=pros-and-cons)[
Limitations (8)
](https://www.g2.com/products/bizrate-insights/reviews?qs=pros-and-cons)

### [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews)

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Bizrate Insights?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 4.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Bizrate Insights?

- **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights)
- **Company Website:** bizrateinsights.com
- **Year Founded:** 1996
- **HQ Location:** Stamford, CT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d23aa3a075a39ecad9ad30293324d257c35d27058f820d05192e962ed2c7c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizrateinsights%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 51% Medium, 26% Small

#### What Do G2 Reviewers Say About Bizrate Insights?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** from Bizrate Insights, enhancing their feedback management experience.
- Users value the **detailed customer feedback** from Bizrate Insights, which helps improve their business operations and customer care.
- Users find Bizrate Insights incredibly **easy to use** , enhancing their ability to track customer sentiment and insights.
- Users value the **detailed customer feedback** from Bizrate, which significantly enhances understanding and improving their services.
- Users value the **actionable insights** from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks.

##### Cons

- Users find certain aspects of Bizrate Insights **limited in customization** , impacting survey flexibility and data analysis efforts.
- Users find the **survey design issues** of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility.
- Users find **limited customization** in surveys and dashboards, hindering functionality and granular data analysis.
- Users find the **limited data analysis** insufficient for deep insights, impacting understanding of customer journeys.
- Users express concerns over **missing features** , such as limited data depth and survey engagement challenges.

#### What Are Recent G2 Reviews of Bizrate Insights?

**["A fantastic platform for customer insights"](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)**

**Rating:** 5.0/5.0 stars

_— Geoffrey N._

[Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)

**["Driving Smarter Decisions Through Customer Feedback"](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)**

**Rating:** 4.5/5.0 stars

_— J M._

[Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)

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[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

Show More

* * *

## How Do You Choose the Right Online Reputation Management Software?

### What You Should Know About Online Reputation Management Software

### What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

#### What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

### What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

**Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

**Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing).

[**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

**Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

**Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow)

### What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

**Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

**Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

**Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

**Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

### Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

**Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

**Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

**Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

#### Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

[Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

[Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

[Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

[Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

### Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

**Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

**Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

**Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

### How to Buy Online Reputation Management Software

#### Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

- Does the company want to prioritize review generation or is reputation monitoring the primary objective?
- If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
- Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

#### Compare Online Reputation Management Software Products

**Create a long list**

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

**Create a short list**

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

**Conduct demos**

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

#### Selection of Online Reputation Management Software

**Choose a selection team**

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

**Negotiation**

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

**Final decision**

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.

### Online Reputation Management Software Trends

**Social media**

While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service).

**Natural language processing**

It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics).

### FAQs for Online Reputation Management Software

### Most Popular FAQs

#### Which Online Reputation Management Software has the best reviews?

Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale.

#### What is the top software for managing online business reputation?

The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place.
- [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights.

#### What is the best app for company reputation management?

The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go.
- [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences.

#### What are the most popular community management tools for online platforms?

Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include:

- [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement.
- [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web.

#### How do you manage your online reputation?

Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management).

### Small Business FAQs

#### What is the most affordable Online Reputation Management Software for SMBs?

For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort.
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model.

#### What is the best Online Reputation Management Software for startups?

Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations.

#### Which Online Reputation Management Software is the most user-friendly for startups?

For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up.
- [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly.

#### What Online Reputation Management Software do small businesses in service industries use most?

Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind.
- [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources.

#### How quickly can a small business get started with Online Reputation Management Software?

Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources.

### Enterprise FAQs

#### What is the best-rated Online Reputation Management Software for tech enterprises?

Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls.

#### What is the most reliable Online Reputation Management Software tool for enterprises?

Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team.
- [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations.

#### What is the best-reviewed Online Reputation Management Software for enterprise app integration?

Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments.
- [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints.
- [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard.

#### Which Online Reputation Management Software offers the best enterprise customer support?

For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team.
- [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations.

#### How do enterprises measure ROI from Online Reputation Management Software?

Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs.

**Last updated on April 22, 2026**