I use Kenect to efficiently communicate with customers, especially for updates on machine repairs, sending quotes, and quick questions. One of my favorite features is the ability to send photos and videos through text, which simplifies communication compared to emailing on a cell phone. This feature helps me and my team quickly serve customers, whether they are identifying a part or seeking repair advice. Kenect's integration with our DMS (HBS) is also beneficial, allowing me quick access to customer conversations within their profiles. The setup was minimal, particularly due to this integration, making it easy to get started. Overall, Kenect has been particularly valuable in keeping records of past interactions, ensuring thorough and clear communication without interrupting the customer's day. Review collected by and hosted on G2.com.

I have nothing I dislike or would change at this time. Review collected by and hosted on G2.com.