I like the easiness of the Kenect app. Being the least tech-savvy person in the office, I find Kenect very user-friendly and self-explanatory. It's super easy for me to set up my own templates, and use the quick reply, especially for repeated questions and responses. The setup was straightforward once explained by our IT team. Review collected by and hosted on G2.com.

I wish it had some sort of automated replies. For instance, if it's after hours, when we receive a text message, it could automatically reply. The office is closed at the moment, but if you leave a message, we'll get back to you. Something in that nature. Simple stuff. Not super important, but it'd be really nice to have. Review collected by and hosted on G2.com.