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Kenect

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17 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since

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13
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Kenect Reviews

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Profile Name
Star Rating
13
3
1
0
0
AL
Arthur L.
05/12/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Customer Communication with Kenect

I use Kenect to efficiently communicate with customers, especially for updates on machine repairs, sending quotes, and quick questions. One of my favorite features is the ability to send photos and videos through text, which simplifies communication compared to emailing on a cell phone. This feature helps me and my team quickly serve customers, whether they are identifying a part or seeking repair advice. Kenect's integration with our DMS (HBS) is also beneficial, allowing me quick access to customer conversations within their profiles. The setup was minimal, particularly due to this integration, making it easy to get started. Overall, Kenect has been particularly valuable in keeping records of past interactions, ensuring thorough and clear communication without interrupting the customer's day.
Alice S.
AS
Alice S.
05/09/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Client Communication, Needs Automated Replies

I like the easiness of the Kenect app. Being the least tech-savvy person in the office, I find Kenect very user-friendly and self-explanatory. It's super easy for me to set up my own templates, and use the quick reply, especially for repeated questions and responses. The setup was straightforward once explained by our IT team.
Devin H.
DH
Devin H.
05/09/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless to Use, Keeps Business Flowing

I really like how easy Kenect is to use and appreciate the consistent new features being rolled out. It streamlines business operations and keeps everything running efficiently. The initial setup was super easy, which was a big plus for us.

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HQ Location:
Pleasant Grove, Utah, United States

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What is Kenect?

Kenect is an AI-powered communication platform built for automotive service centers and dealerships, designed to manage the entire customer journey from first contact to post-service follow-up. By combining intelligent voice and text automation, Kenect helps dealerships engage customers instantly, schedule and confirm appointments, provide service updates, and handle inbound inquiries—without relying on manual processes. The platform uses AI to power both conversational texting and voice interactions, enabling dealerships to capture leads, respond to missed calls, and guide customers through every step of their experience with speed and consistency. From booking service appointments and approving repairs to sending status updates and collecting payments, Kenect ensures every touchpoint is seamless and automated. Beyond communication, Kenect integrates review generation, payments, and performance analytics into one system, giving dealerships full visibility into customer interactions and operational efficiency. The result is a more connected, responsive, and scalable customer experience that drives higher satisfaction, increased revenue, and stronger retention across the entire lifecycle.

Details

Website
www.kenect.com