Best Online Reputation Management Software with Software Capabilities

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: — app performance monitor; — user review engagement tools; — app growth acceleration tools; — review management automation; — a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.

Appbot offers app review & ratings tools for mobile teams so you can see how users feel about your app in minutes. Appbot is loved by thousands of users from companies like BMW, Twitter, Microsoft & Deutsche Bank. Appbot monitors app store reviews for all countries on iTunes, Google Play, Amazon and Microsoft stores, plus reviews for products and Alexa skills on the Amazon store. It surfaces user sentiment, bugs and feature requests, and seamlessly push this feedback into app development & support workflows via native integrations. Appbot offers proprietary sentiment analysis and natural language processing tools to take the manual legwork out of understanding your reviews at scale. Use our plug and play Words and Topics tools to see what the most common themes are in your feedback, or create your own Custom Topics to monitor content themes specific to your app. Appbot's integrations to allow you to post reviews to services like Slack & Zendesk, within in-line replies for both iOS and Google Play reviews available for some services. Appbot offers a free 14-day trial, no credit card required.

Reviewflowz helps modern companies around the world collect, monitor, manage, and share customer reviews. Track new reviews on any platform, set up smart notifications. Create and share your own reports to surface insights and share the right data with the right teams, at the right time. Search, tag, access, and export all your reviews, connect to chat GPT or Claude for deeper analysis, or leverage built-in topic extraction and sentiment analysis.

ReviewBot is a review tracking solution that send out real-time notifications via Slack.

Out-of-the-box tools designed to help SaaS companies quickly understand and act on customer feedback.

Struggling to get your customers to provide feedback and leave public reviews for your product? Saastic automates the outreach to your customers — requesting reviews and following up — so you don't have to. The end result? An endless flow of reviews and feedback about your business to drive more leads and increase sales. Saastic works by emailing your customers based on a set strategy: 30 days after signup, 7 days after purchase, etc. Upon rating your product, they'll be taken to a custom landing page to leave feedback and a review on popular review sites, like G2, Capterra, and Trustpilot. Stop wasting time reaching out to customers asking for them to leave reviews. Let Saastic automate the outreach to the right people at the right time while you focus on doing what you do best — building a 5-star product.