Positive User
Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/
Average Rating: 4.3/5.0
Total Reviews: 50
How Do G2 Users Rate Positive User?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
- Customization : 8.3/10 (Category avg: 8.4/10)
- Performance and Reliability: 9.2/10 (Category avg: 8.7/10)
- Workflow Capability: 9.0/10 (Category avg: 8.5/10)
Who Is the Company Behind Positive User?
- Seller: Positive User
- Year Founded: 2016
- HQ Location: Paris, FR
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LinkedIn® Page: www.linkedin.com
66 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Marketing and Advertising, Computer Software
- Company Size: 80% Small, 18% Medium
What Do G2 Reviewers Say About Positive User?
AI-generated summary from verified user reviews
Pros
- Users appreciate the seamless automation capabilities of User.com, streamlining tasks and enhancing overall marketing efficiency.
- Users appreciate the automation features of User.com, streamlining marketing tasks and enhancing customer engagement effortlessly.
- Users appreciate the ease of use of User.com, enjoying seamless integration and straightforward setup for marketing automation.
- Users value the easy implementation of User.com, appreciating its straightforward setup and seamless integration capabilities.
- Users appreciate the easy setup of User.com, allowing for a fast and straightforward integration experience.
Cons
- Users find the automation complexity of Positive User challenging, especially for advanced customer journey setups.
- Users experience automation issues due to limited branching options, complicating complex customer journey configurations.
- Users experience occasional glitches and complexity in automation setups, which can impede workflow efficiency.
- Users find the learning curve steep, often struggling with feature complexity and automation setup challenges.
- Users find limited customization in workflow options restricts their ability to create complex customer journey automations.
What Are Recent G2 Reviews of Positive User?
"Unified Platform with Scalable Automation"
Rating: 4.0/5.0 stars
— Otho A.
"Omnichannel Automation That Keeps Dealer Segmentation and Triggers in Sync"
Rating: 4.0/5.0 stars
— Verified User in Sporting Goods
What Are G2 Users Discussing About Positive User?
- What does User.Com do? - 1 comment
- What is UserEngage?
- Is User com good? - 1 comment
- Is user com a CRM?

