Brick Street CONNECT

11 reviews

Brick Street CONNECT is a comprehensive multichannel marketing platform designed to enhance customer engagement by enabling businesses to conduct meaningful conversations across various devices and channels. Its unified platform architecture provides a holistic view of each consumer, facilitating personalized interactions that drive sales and foster brand loyalty. Key Features and Functionality: - Modular Platform: CONNECT's adaptable design accommodates evolving digital communication channels without disrupting IT operations or hindering marketers' responsiveness. - Automated Campaigns: Effortlessly deliver drip, onboarding, or transactional campaigns through email, SMS, or mobile push notifications. - Targeting and Personalization: Tailor content and select delivery channels on a per-customer basis, ensuring relevant and effective communication. - Customizable Database Schema: Enhance customer profiling and targeting by modifying the private instance and database schema to incorporate all available customer data. - Seamless Integration: CONNECT integrates securely with other systems, offering options such as web services, bulk data import, database table linking, and API hooks for comprehensive control over message generation and delivery processes. Primary Value and Solutions: By overseeing customer interactions collectively, CONNECT shifts the focus from individual tactic metrics to overall engagement metrics, uncovering the total amount of time customers actively spend with a brand. This in-depth customer profiling allows businesses to be highly responsive to customer behavior and preferences without the need for additional staff or resources. CONNECT's flexible licensing options, including per-contact basis with unlimited sending, provide one of the lowest average costs per message in the industry. Additionally, businesses can choose between on-premise or cloud-based installations to suit their operational needs. In summary, Brick Street CONNECT empowers businesses to enhance customer engagement through a scalable, adaptable, and cost-effective multichannel marketing solution that integrates seamlessly with existing systems and evolves with changing digital communication landscapes.