Best Live Chat Software - Page 20

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

NinjaChat by 500apps

NinjaChat is a live chat software that allows you to communicate directly with your customers in real time. It integrates easily with existing websites and provides features such as answering questions, troubleshooting issues, and engaging prospects. You can easily create multiple agents and customize the look of your live chat widget from scratch - no HTML or coding skills are required. Get 50 apps with NinjaChat at just $14.99/month.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind NinjaChat by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of NinjaChat by 500apps?

OnCustomer

OnCustomer is the leading omnichannel communication platform in Vietnam. OnCustomer is more than a live chat tool. It is a platform where corporates connect with their customers using personalized content and extensive communication channels. OnCustomer is conducive to increasing real-time conversion rate, fostering revenue growth, and improving customer retention and loyalty.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate OnCustomer?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind OnCustomer?

  • Seller: Novaon
  • HQ Location: Quận Cầu Giấy, VN
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About OnCustomer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the multiple communication interfaces offered by OnCustomer for effective customer interactions.
Cons
  • Users face challenges due to limited language support, impacting accessibility for international clients and businesses.

What Are Recent G2 Reviews of OnCustomer?

What Are G2 Users Discussing About OnCustomer?

respond.io

Respond.io is a customer conversation platform designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.

Average Rating: 4.8/5.0

Total Reviews: 549

How Do G2 Users Rate respond.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind respond.io?

  • Seller: respond.io
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Kuala Lumpur, Malaysia
  • LinkedIn® Page: www.linkedin.com
    216 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Leisure, Travel & Tourism, Information Technology and Services
  • Company Size: 63% Small, 19% Medium

What Do G2 Reviewers Say About respond.io?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of respond.io, finding it simple and seamless to operate.
  • Users highlight the excellent customer support from respond.io, noting responsiveness and effectiveness in resolving issues quickly.
  • Users value the helpful and responsive support from respond.io, enhancing their overall experience and productivity.
  • Users find the easy setup of respond.io extremely helpful, facilitating smooth onboarding and quick implementation.
  • Users value the excellent integrations of respond.io, enhancing efficiency and streamlining customer service interactions.
Cons
  • Users feel that the lack of pipeline features in respond.io limits its potential as a comprehensive tool.
  • Users face messaging issues with respond.io, including unsent messages and difficulty managing conversations effectively.
  • Users feel that the platform is expensive, particularly due to restrictive pricing plans for growing businesses.
  • Users feel the limited chat functionality of respond.io hampers their experience and lacks essential features like pipelines.
  • Users express frustration with template issues, as agents can't create personalized replies until the opposite side responds.

What Are Recent G2 Reviews of respond.io?

What Are G2 Users Discussing About respond.io?

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Samespace

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Samespace?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Samespace?

  • Seller: Samespace
  • Year Founded: 2018
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Samespace?

AI-generated summary from verified user reviews

Pros
  • Users value the AI efficiency of Samespace, enhancing task performance through real-time monitoring and analytics.
  • Users value the automation features of Samespace, enhancing workflow efficiency and streamlining operations effectively.
  • Users value the effective communication tools of Samespace, enhancing collaboration and customer interaction efficiency.
  • Users appreciate the seamless CRM integration of Samespace, enhancing workflow management and efficiency in daily tasks.
  • Users value the customization options of Samespace, enhancing their user experience and improving task efficiency.
Cons
  • Users frequently experience connection issues, which hinder their overall satisfaction with Samespace's performance.
  • Users experience inadequate AI capabilities, leading to frustrations and occasional connectivity issues during use.
  • Users experience integration issues with Samespace, facing limited AI customization and connection problems frequently.
  • Users experience limited AI tool customization, which can lead to frustration and headaches during use.
  • Users experience limited customization options with Samespace, leading to frustration and occasional connection issues.

What Are Recent G2 Reviews of Samespace?

Serviceform

Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder. Check us out at Serviceform.com!

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate Serviceform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Serviceform?

Who Uses This Product?

  • Company Size: 90% Small

What Are Recent G2 Reviews of Serviceform?

What Are G2 Users Discussing About Serviceform?

SignalZen

SignalZen is a live chat solution for your website which enables you to talk to your website visitors directly from Slack. By setting up an account at SignalZen and inserting a small piece of HTML code into your website's code, you will start receiving chat sessions from your customers online on Slack. This Slack App enables you to talk to your website's visitors in real-time and in 2 integration ways - by dedicated chat channels or threads in a single channel.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate SignalZen?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind SignalZen?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SignalZen?

Skyler AI

PHP Live! is a PHP and MySQL powered live chat software for websites. PHP Live! enables your website visitors to contact you instantly via live chat directly from your webpages. It's simple to configure, easy to use with plethora of live chat features. We offer two types of Live Chat Solutions: Download or On Demand. The Download solution is a self-hosted PHP software that installs on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Skyler AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Skyler AI?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Skyler AI?

What Are G2 Users Discussing About Skyler AI?

uhChat

uhChat enables businesses to create a free chat box embedded into web pages.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate uhChat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind uhChat?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of uhChat?

What Are G2 Users Discussing About uhChat?

11za - 1 Company 1 Chat

11ZA is a SaaS solution built on the WhatsApp Business API, enabling business owners to streamline customer engagement and efficiently manage their WhatsApp Communications. With 11ZA, you can send personalized notifications, promote your business, respond to customer inquiries, and provide seamless support—all from a single platform. Our solution helps you centralize and manage customer interactions effortlessly, giving you complete peace of mind. Powered by the WhatsApp Business API, 11ZA enables medium to large businesses to engage with customers at scale. With advanced automation, streamlined operations, and sales-driven features, you can leverage the world's most popular messaging platform to grow your business efficiently.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate 11za - 1 Company 1 Chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind 11za - 1 Company 1 Chat?

  • Seller: 11za
  • Year Founded: 2022
  • HQ Location: Surat, IN
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of 11za - 1 Company 1 Chat?

123 Flash Chat

123FlashChat supports high load of 5000 connections per server

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind 123 Flash Chat?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of 123 Flash Chat?

What Are G2 Users Discussing About 123 Flash Chat?

AmplifyReach

Engage your customers with an integrated Live Chat and Chatbot solution! Reach your customers 24x7x365 across channels Web, Mobile Web, Messaging & Mobile Applications. AmplifyReach helps Brands and Businesses transform inbound customer lifecycle. AmplifyReach product is used by 3000+ Brands and businesses including Fortune 500 company in BFSI. Contact us for demo and discussion!

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate AmplifyReach?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind AmplifyReach?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of AmplifyReach?

Applied Labs

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Applied Labs?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Applied Labs?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Applied Labs?

Blinger.io

Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Blinger.io?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Blinger.io?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Blinger.io?

What Are G2 Users Discussing About Blinger.io?

Boostchat

Boostchat is an AI-powered customer support solution designed to improve customer experience, increase engagement and maximise ROI

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Boostchat?

  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Boostchat?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Boostchat?

Caretta

Caretta is an AI-powered site assistant developed by WAPI Solutions, designed to enhance user engagement and support on websites. By learning the content and structure of a website, Caretta provides visitors with accurate and context-aware responses, effectively acting as a virtual customer representative available around the clock. This ensures that user inquiries are addressed promptly, even outside of standard business hours, thereby improving customer satisfaction and potentially increasing conversion rates. One of Caretta's key features is its ability to integrate seamlessly with a website's existing infrastructure. It analyzes the site's content to understand its offerings, enabling it to provide relevant information to users without the need for extensive manual configuration. This self-learning capability allows Caretta to stay updated with any changes made to the website, ensuring that the information it provides remains current and accurate. In addition to answering common questions, Caretta can assist with tasks such as guiding users through the website, helping them find specific products or services, and providing support for common issues. This reduces the workload on human customer service teams by handling routine inquiries, allowing them to focus on more complex tasks that require human intervention. Caretta also offers multilingual support, making it suitable for websites with a diverse user base. By communicating with visitors in their preferred language, it enhances the user experience and makes the website more accessible to a global audience. Furthermore, Caretta's integration with WAPI Solutions' suite of services means that it can work in conjunction with other tools, such as email infrastructure and streaming services, to provide a comprehensive digital solution. This holistic approach ensures that all aspects of a website's operation are optimized for performance and user engagement. Overall, Caretta serves as a valuable tool for businesses looking to improve their online customer support and engagement. Its AI-driven approach ensures that users receive timely and relevant assistance, enhancing their overall experience and fostering positive relationships between businesses and their customers.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Caretta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Caretta?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Caretta?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026