# OnCustomer Reviews
**Vendor:** Novaon  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About OnCustomer
OnCustomer is the leading omnichannel communication platform in Vietnam. OnCustomer is more than a live chat tool. It is a platform where corporates connect with their customers using personalized content and extensive communication channels. OnCustomer is conducive to increasing real-time conversion rate, fostering revenue growth, and improving customer retention and loyalty.



## OnCustomer Pros & Cons
**What users like:**

- Users appreciate the **multiple interfaces** provided by OnCustomer for seamless customer interaction via chat, email, and social media. (1 reviews)

**What users dislike:**

- Users find the **limited language support** of OnCustomer challenging, especially for clients from diverse linguistic backgrounds. (1 reviews)

## OnCustomer Reviews
  ### 1. Personalize content based on customer data

**Rating:** 4.5/5.0 stars

**Reviewed by:** Eric D. | Vice President of Customer Success, Hospital & Health Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2024

**What do you like best about OnCustomer?**

For the purpose of interacting with customers, I like how OnCustomer avails several interface through which one may get in touch with customers such as through live chat, email or social media platforms.

**What do you dislike about OnCustomer?**

It offers customer documentation and customer support primarily in Vietnamese. This can be a problem for businesses that have clients in different areas.

**What problems is OnCustomer solving and how is that benefiting you?**

It enables organizations to communicate with their clients more effectively thus customer relations process. It makes possible for us to be easily accessible within the platforms of choice of our clients hence the possibility  of quick problem solving.

  ### 2. Excellent tool for customer management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Giang N. | Marketing Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 13, 2021

**What do you like best about OnCustomer?**

Integration, all in one platform. From OnCustomer, I can respond to customers' messages and comments conveniently and in time. Customers' wait times have been shortened, and customer satisfaction has increases (according to actual feedbacks)

**What do you dislike about OnCustomer?**

The only remaining is that OnCustomer's interface is not 100% user-friendly. It took me some time to get used to all features.

**What problems is OnCustomer solving and how is that benefiting you?**

OnCustomer allows me to track and take care of customers at ease and promptly. Also, it allows me to access real-time reports, which track my own performances in terms of the speed of responding to customers.


## OnCustomer Discussions
  - [What is OnCustomer used for?](https://www.g2.com/discussions/what-is-oncustomer-used-for)

- [View OnCustomer pricing details and edition comparison](https://www.g2.com/products/oncustomer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+06%3A24%3A04+-0500&secure%5Bsession_id%5D=d6580d1a-da19-4904-bfe0-e3a0e364218b&secure%5Btoken%5D=021bd73a5a8f11c96765ce1fbcd1c7f79d656d4532fc236c58c0ff4dde843921&format=llm_user)

## OnCustomer Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

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