Best Live Chat Software - Page 19
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co
- 53% Enterprise
- 47% Mid-Market
- Overview
- User Satisfaction
- Seller Details
NinjaChat is a live chat software that allows you to communicate directly with your customers in real time. It integrates easily with existing websites and provides features such as answering question
- 100% Mid-Market
34 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OnCustomer is the leading omnichannel communication platform in Vietnam. OnCustomer is more than a live chat tool. It is a platform where corporates connect with their customers using personalized c
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into an
- 67% Mid-Market
- 33% Small-Business
528 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses aro
- 90% Small-Business
- Overview
- User Satisfaction
- Seller Details
SignalZen is a live chat solution for your website which enables you to talk to your website visitors directly from Slack. By setting up an account at SignalZen and inserting a small piece of HTML cod
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
PHP Live! is a PHP and MySQL powered live chat software for websites. PHP Live! enables your website visitors to contact you instantly via live chat directly from your webpages. It's simple to configu
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Support.cc is a cloud-based customer service platform that helps companies of all sizes provide excellent customer care. Support.cc streamlines ticket resolution across platforms by converting reques
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Telagus is a leading CRM and team management solution designed to focus your attention on the essential growth-drivers that power your business. We have created an intuitive and easy to use platform t
- 71% Small-Business
- 14% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Text App is an all-in-one AI support platform that connects live chat, smart ticketing, and intelligent automation. It empowers teams to resolve issues more quickly, operate more efficiently, and deli
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
uhChat enables businesses to create a free chat box embedded into web pages.
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s partic
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
11ZA is a SaaS solution built on the WhatsApp Business API, enabling business owners to streamline customer engagement and efficiently manage their WhatsApp Communications. With 11ZA, you can send pe
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
123FlashChat supports high load of 5000 connections per server
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Engage your customers with an integrated Live Chat and Chatbot solution! Reach your customers 24x7x365 across channels Web, Mobile Web, Messaging & Mobile Applications. AmplifyReach helps Brands
- 100% Small-Business
91 Twitter followers
