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Best Help Desk Software - Page 30

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
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Best Help Desk Software At A Glance

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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476 Listings in Help Desk Available
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RenewityRMA is the the premier RMA Solution for Manufacturers

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
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    No information available
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  • RenewityRMA features and usability ratings that predict user satisfaction
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  • Seller Details
    Year Founded
    2015
    HQ Location
    Ottawa, CA
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RenewityRMA is the the premier RMA Solution for Manufacturers

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
RenewityRMA features and usability ratings that predict user satisfaction
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Seller Details
Year Founded
2015
HQ Location
Ottawa, CA
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
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  • Replies AI features and usability ratings that predict user satisfaction
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  • Seller Details
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  • Seller Details
    Year Founded
    2017
    HQ Location
    Tel Aviv, IL
    Twitter
    @airepsengine
    59 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time.

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Replies AI features and usability ratings that predict user satisfaction
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Seller Details
Year Founded
2017
HQ Location
Tel Aviv, IL
Twitter
@airepsengine
59 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReplyOne is customer experience software that ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost-effectiveness and compet

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  • Seller Details
    Seller
    Sematell
    Year Founded
    2001
    HQ Location
    Saarbrücken, DE
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReplyOne is customer experience software that ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost-effectiveness and compet

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ReplyOne features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sematell
Year Founded
2001
HQ Location
Saarbrücken, DE
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Requestor is a web application which will allow you to operate a help desk of small firms, as well as a service desk of multinational corporations.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
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    No information available
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  • Seller Details
    Seller
    Requestor
    Year Founded
    2012
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Requestor is a web application which will allow you to operate a help desk of small firms, as well as a service desk of multinational corporations.

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Requestor features and usability ratings that predict user satisfaction
0.0
No information available
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0.0
No information available
Seller Details
Seller
Requestor
Year Founded
2012
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Resolve.ai offers an AI Production Engineer designed to autonomously manage and resolve production incidents, significantly reducing Mean Time to Resolution (MTTR) and alleviating on-call stress for e

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
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    No information available
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    No information available
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  • Seller Details
    Year Founded
    2024
    HQ Location
    San Francisco, California, United States
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Resolve.ai offers an AI Production Engineer designed to autonomously manage and resolve production incidents, significantly reducing Mean Time to Resolution (MTTR) and alleviating on-call stress for e

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Resolve.ai features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
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0.0
No information available
Seller Details
Year Founded
2024
HQ Location
San Francisco, California, United States
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
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    No information available
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  • RSTickets!Pro features and usability ratings that predict user satisfaction
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  • Seller Details
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  • Seller Details
    Seller
    RSJoomla!
    Year Founded
    2007
    HQ Location
    Constanta, RO
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs.

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
RSTickets!Pro features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
RSJoomla!
Year Founded
2007
HQ Location
Constanta, RO
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk Software for Teams as well as Customers

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
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  • Scopedesk features and usability ratings that predict user satisfaction
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  • Seller Details
    Seller
    Scopedesk
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk Software for Teams as well as Customers

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Scopedesk features and usability ratings that predict user satisfaction
0.0
No information available
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Seller Details
Seller
Scopedesk
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The platform helps to identify messages requiring immediate reaction. With SemanticForce Omnichannel Helpdesk reply and engage across 50+ channels including social networks, messengers, app stores as

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • SemanticForce Omnichannel HelpDesk features and usability ratings that predict user satisfaction
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  • Seller Details
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  • Seller Details
    Year Founded
    2009
    HQ Location
    Kaunas, LT
    Twitter
    @ForceSemantic
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The platform helps to identify messages requiring immediate reaction. With SemanticForce Omnichannel Helpdesk reply and engage across 50+ channels including social networks, messengers, app stores as

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
SemanticForce Omnichannel HelpDesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2009
HQ Location
Kaunas, LT
Twitter
@ForceSemantic
8 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Seraph features and usability ratings that predict user satisfaction
    0.0
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    No information available
  • Seller Details
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  • Seller Details
    HQ Location
    Oxford, gb
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seraph features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Oxford, gb
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Increase revenue and profits. Improve operations. Enhance engagement and Gain valuable brand insight with ServiceCheck’s engagement tools.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
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    No information available
  • User Satisfaction
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  • ServiceCheck features and usability ratings that predict user satisfaction
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  • Seller Details
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  • Seller Details
    Seller
    Sertec
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Increase revenue and profits. Improve operations. Enhance engagement and Gain valuable brand insight with ServiceCheck’s engagement tools.

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ServiceCheck features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sertec
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Desk Panel is a comprehensive service management solution designed to streamline customer support operations by integrating various tools and functionalities into a unified platform. It offers

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Service Desk Panel features and usability ratings that predict user satisfaction
    0.0
    No information available
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    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
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  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Desk Panel is a comprehensive service management solution designed to streamline customer support operations by integrating various tools and functionalities into a unified platform. It offers

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Service Desk Panel features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Make your teams more efficient and productive in delivering the best value to customers through automated process management with ServiceTrac. https://servicetrac360.com/ourproduct

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
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  • ServiceTracCRM features and usability ratings that predict user satisfaction
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    Year Founded
    2004
    HQ Location
    Hyderabad, IN
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Make your teams more efficient and productive in delivering the best value to customers through automated process management with ServiceTrac. https://servicetrac360.com/ourproduct

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ServiceTracCRM features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2004
HQ Location
Hyderabad, IN
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower y

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Serviere features and usability ratings that predict user satisfaction
    0.0
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    No information available
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    No information available
    0.0
    No information available
  • Seller Details
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  • Seller Details
    Year Founded
    2004
    HQ Location
    Austin, US
    LinkedIn® Page
    www.linkedin.com
    347 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower y

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Serviere features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2004
HQ Location
Austin, US
LinkedIn® Page
www.linkedin.com
347 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sitechange is a really simple ticket system for your web design clients to get ongoing support.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Sitechange features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
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  • Seller Details
    Seller
    Mintbit
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sitechange is a really simple ticket system for your web design clients to get ongoing support.

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Sitechange features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Mintbit
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
0 ratings
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve mi

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Sqanit features and usability ratings that predict user satisfaction
    0.0
    No information available
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    No information available
  • Seller Details
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  • Seller Details
    Seller
    Sqanit
    Year Founded
    2014
    HQ Location
    Munich, DE
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve mi

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Sqanit features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sqanit
Year Founded
2014
HQ Location
Munich, DE
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®