# Requestor Reviews
**Vendor:** Requestor  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Requestor
Requestor is a web application which will allow you to operate a help desk of small firms, as well as a service desk of multinational corporations.






- [View Requestor pricing details and edition comparison](https://www.g2.com/products/requestor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+00%3A23%3A42+-0500&secure%5Bsession_id%5D=132e0dcb-8243-4d1a-bb25-6f784ecded6b&secure%5Btoken%5D=f400975e692ed1fd408fabaca9947d37a6a5f47fd463f30283c3315bbe23aa13&format=llm_user)

## Requestor Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Requestor Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews)