# qManage Reviews
**Vendor:** London Computer Systems (LCS)  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About qManage
qManage is a service desk software built to help you achieve better customer service, while making it easier to organize and manage your phone calls. Our tools give your team the power to track every step of their problem-solving processes, enabling you to share solutions with your customers faster. This web-based system organizes customer service issues, maps their progress, lets you work from anywhere, establishes several different call queues, and captures a comprehensive history of every conversation. Your agents will be able to identify your customers’ pain points and feel equipped to provide unparalleled service.






- [View qManage pricing details and edition comparison](https://www.g2.com/products/qmanage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+03%3A49%3A32+-0500&secure%5Bsession_id%5D=6df06b03-3529-4243-b7d5-f3d78042357b&secure%5Btoken%5D=c116f00c78cb616ac0bca9a318df9b427bc4df1a428f4b13070a46462149dd82&format=llm_user)

## qManage Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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