---
title: qManage Reviews
meta_title: 'qManage Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how qManage works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# qManage Reviews
**Vendor:** London Computer Systems (LCS)  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About qManage
qManage is a service desk software built to help you achieve better customer service, while making it easier to organize and manage your phone calls. Our tools give your team the power to track every step of their problem-solving processes, enabling you to share solutions with your customers faster. This web-based system organizes customer service issues, maps their progress, lets you work from anywhere, establishes several different call queues, and captures a comprehensive history of every conversation. Your agents will be able to identify your customers’ pain points and feel equipped to provide unparalleled service.






- [View qManage pricing details and edition comparison](https://www.g2.com/products/qmanage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+20%3A54%3A21+-0500&secure%5Bsession_id%5D=e1778d8c-686e-41ac-a25a-17ce6f969cf3&secure%5Btoken%5D=3dc750066cdcabcc619ab5a6611d2d9c81a5df2ea51180b9f89be87cdfdec936&format=llm_user)

## qManage Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top qManage Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,591 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,675 reviews)