Best Guest Messaging Software - Page 6
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.
To qualify for inclusion in the Guest Messaging category, a product must:
Featured Guest Messaging Software At A Glance
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RingBell is the app that let businesses and customers communicate in a simple, useful and direct way.
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Lets you take advantage of hotel amenities with ease.
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Providing hotels with engagement, operational, & marketing solutions to improve brand reputation, optimize property performance, & increase guest loyalty.
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RunShiftRun is a cloud platform that uses revolutionary technology to simplify, enhance, and coordinate communication for all types of hotels. The program is designed to handle operations and marketin
2 Twitter followers
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Experience Seamless Hospitality with Scanotel, We unify guest services and streamline operations through QR-driven solutions, facilitating efficient room service, contactless dining, and instant mobil
8,898 Twitter followers
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Smart Connect immerses your guests in a powerful experience that visually and audibly stimulates a true sense of your Hotel's Look & Feel. Messages arrive in the Guest’s native language, protected
74 Twitter followers
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Solonis is an intuitive property management system powered by business intelligence that offers the hospitality industry a single, robust solution for managing hotels, resorts, and corporate housing.
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Tapendium is an innovative digital solution designed to replace traditional printed compendiums in hotel rooms, offering a tablet-based platform that enhances guest engagement and streamlines hotel op
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Runnr.ai's Unified Inbox is a centralized platform designed for the hospitality industry, enabling accommodations to manage all guest communications seamlessly. By consolidating messages from channels
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Viqal's AI Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure utilizing WhatsApp.
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Our app-less, chat-based digital concierge uses artificial intelligence (AI) to handle guest and customer queries 24/7, as well as facilitates purchases and in-house requests. This enhances guest and
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WeBee is a type of hotel guest experience and operations software that helps hotels and resorts digitize the guest journey, increase ancillary revenue, and coordinate internal service delivery on a si
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Whistle is ranked #1 out of 40+ platforms in the world and the only platform that's achieved Amazon's Travel & Hospitality Competency. Whistle's all-in-one contactless messaging platform is truste
- 100% Mid-Market
