Email Tracking
Email Tracking for Zendesk is an indispensable add-on for optimizing email communication and enhancing customer support within Zendesk Support. This app is designed by GrowthDot to track email opens and get a clear understanding of the company's open and reply rates. Key Features: - Tracking Receipts: Track email opens with precision, creating read receipts with the exact time and date, allowing users to know when their emails have been opened. Gain insights into the frequency of email opens and the devices used for opening. - Desktop Notifications: Stay informed with desktop notifications about reading emails, enabling instant follow-ups, and decreasing ticket resolution time to enhance customer satisfaction. Notifications can be easily turned off when needed. - Link Tracking: Advanced link tracking functionality provides additional insights into link opening activities, allowing users to monitor link engagement and receive internal notifications with precise time information. - Best Time Suggestions: Leverage insights from email opens and customer replies to receive suggestions on the best time to send replies, displayed directly in the ticket sidebar for quick reference. - GDPR Compliance: Ensure compliance with GDPR regulations by easily toggling off email tracking for recipients in the European Union, providing a seamless and privacy-conscious experience for users and customers. - Custom Ticket Fields: Email Tracking creates custom ticket fields, automatically updated to reflect the email status, enabling users to segment customers based on their email interaction and prioritize follow-up efforts. - Detailed Analysis and Reporting: Dive deep into the performance of email tracking with detailed reports, analyzing the effectiveness of macros, triggers, individual agents, agent groups, and more. All reports are downloadable in CSV format for further analysis. Email Tracking also integrates with Freshdesk.
Average Rating: 4.5/5.0
Total Reviews: 3
How Do G2 Users Rate Email Tracking?
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
- Email Platform Integration: 8.9/10 (Category avg: 8.7/10)
- Attachment Activity: 6.1/10 (Category avg: 8.3/10)
Who Is the Company Behind Email Tracking?
- Seller: GrowthDot
- Year Founded: 2016
- HQ Location: Ternopil, UA
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Twitter: @growthdot
293 Twitter followers -
LinkedIn® Page: www.linkedin.com
6 employees on LinkedIn®
Who Uses This Product?
- Company Size: 33% Medium, 33% Small
What Do G2 Reviewers Say About Email Tracking?
AI-generated summary from verified user reviews
Pros
- Users find Email Tracking very helpful for gaining insights on email interactions, enhancing their audience understanding.
- Users find the tool affordable and love its free usage, enabling effective email tracking and insights.
- Users find the ease of use of Email Tracking beneficial for managing their communications effortlessly.
- Users find the effective tracking capabilities of the Email Tracking tool to be user-friendly and beneficial for communications.
- Users love the email tracking capabilities, allowing them to monitor opens and insights, often praising its free access.
Cons
- Users report that inaccurate data from email tracking negatively impacts deliverability, causing frustration and inefficiencies.
- Users experience a lack of proactive alerts for app failures, leading to delays in identifying malfunctions.
What Are Recent G2 Reviews of Email Tracking?
"Very useful tool, great customer support"
Rating: 5.0/5.0 stars
— Rute A.
Rating: 4.0/5.0 stars
— Samar A.
