--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 367 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 367 scale: '5' date_modified: '2026-09-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 367 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** in Salesforce B2B Commerce, enjoying streamlined purchasing and seamless integration with Salesforce. (26 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing efficiency in B2B operations. (22 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing overall business operations. (20 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing overall efficiency and user experience. (18 reviews) - Users appreciate the **easy integrations** of Salesforce B2B Commerce, enhancing their overall business operations and experience. (17 reviews) - Integration Capabilities (17 reviews) - Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites. (13 reviews) - Efficiency (11 reviews) - B2B Marketing (10 reviews) - Customer Satisfaction (10 reviews) **What users dislike:** - Users find Salesforce B2B Commerce to be **expensive** due to its unclear pricing and costly add-ons. (19 reviews) - Users find the **complex setup** of Salesforce B2B Commerce to be costly and challenging without skilled support. (17 reviews) - Users find the **complexity and cost** of Salesforce B2B Commerce can hinder effective implementation and customization. (15 reviews) - Users find the **difficult learning curve** frustrating, as mastering the system can be time-consuming and challenging. (12 reviews) - Users face **development challenges** with Salesforce B2B Commerce due to complexity in setup and high licensing costs. (11 reviews) - Difficult Customization (11 reviews) - Complex Implementation (10 reviews) - Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization. (10 reviews) - Difficult Setup (9 reviews) - Learning Curve (9 reviews) ## Salesforce B2B Commerce Reviews ### 1. Powerful B2B Storefront & CRM Integration, but Setup and Costs Can Be Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony M. | Principal Account Director, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce B2B Commerce?** Users like best the ease of use for straightforward store management and deployment, combined with deep CRM integration that enables personalized, account-based buying experiences. They also value the strong customization options and out-of-the-box features like guided store setup and self-serve reordering, which streamline B2B sales processes and enhance customer relationship management. **What do you dislike about Salesforce B2B Commerce?** Users mainly dislike the complex setup and steep learning curve, especially during implementation and customization, which can be particularly difficult for new staff and advanced configurations. High costs are another common frustration, with many citing expensive licensing and implementation fees as a barrier. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce solves the problem of manual, error-prone purchasing processes by digitizing complex B2B sales — enabling self-service ordering, account-specific pricing/catalogs, bulk ordering, and multi-level approval workflows in one unified platform. This benefits organizations by simplifying complex purchases and reducing manual work through deep CRM integration and cross-channel automation, while giving them a connected view of the customer across sales, marketing, and service to improve operational efficiency. ### 2. Seamless Salesforce Commerce Integration, but Implementation Can Feel Complex and Costly **Rating:** 3.5/5.0 stars **Reviewed by:** Gayathri K. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best is having commerce connected directly to Salesforce and the broader customer relationship. Organizations can bring products, pricing, purchasing, account data, and service together rather than treating ecommerce as a separate experience. That creates a more seamless experience for customers and gives internal teams much better visibility into the entire relationship. **What do you dislike about Salesforce B2B Commerce?** The biggest drawback is the complexity and cost of implementation. For organizations with relatively straightforward commerce needs, it can feel like a lot of technology and configuration to deliver what should be a simple purchasing experience. I’d like to see an easier, more cost-effective path for organizations that don’t need highly complex B2B commerce. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps solve the disconnect between ecommerce and the broader customer relationship. It allows organizations to manage purchasing, products, pricing, and account information within the Salesforce ecosystem. The benefit is a more seamless buying experience for customers, less manual work for staff, and better visibility into purchasing behavior alongside the rest of the customer data. ### 3. Seamless Salesforce Integration with a Scalable, Self-Service Ordering Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Preet B. | Sr Business Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce B2B Commerce is how seamlessly it integrates with the Salesforce platform, providing a unified experience across sales, customer service, and e-commerce. It enables customers to easily place orders, view pricing, and access account-specific information through a self-service portal. The platform is highly scalable and configurable, allowing businesses to streamline ordering processes, improve customer experience, and reduce manual effort. Its integration with Salesforce data also provides better visibility into customer activity and supports more informed business decisions. **What do you dislike about Salesforce B2B Commerce?** While Salesforce B2B Commerce is a powerful platform, it can be complex to implement and customize, especially for organizations with unique business processes. Some configurations require specialized technical knowledge, and the overall cost can be significant for smaller organizations. However, its strong Salesforce integration and scalability generally outweigh these challenges. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps solve the challenge of managing complex B2B ordering processes by providing customers with a self-service experience for browsing products, viewing account-specific pricing, and placing orders online. This reduces manual order entry, improves efficiency, and makes it easier for customers to do business with us. The biggest benefit is increased visibility and automation across the sales and ordering process. Because it's integrated with Salesforce, teams have access to real-time customer and order information, which improves collaboration, reduces administrative effort, and helps deliver a better overall customer experience. ### 4. Robust commerce platform for complex B2B operations **Rating:** 5.0/5.0 stars **Reviewed by:** Pallavi G. | Lead Developer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best is the seamless integration with the broader Salesforce ecosystem and core CRM data. Being able to leverage existing customer accounts, contracts, and pricing structures directly within the storefront saves an incredible amount of time. It provides a robust, highly scalable architecture that handles complex enterprise B2B catalogs and high-volume transactions effortlessly. **What do you dislike about Salesforce B2B Commerce?** The primary downside is the steep learning curve and the complexity of initial setup and configuration. Because it's so tightly integrated into the Salesforce ecosystem, customizing advanced frontend components or troubleshooting backend data flows often requires specialized technical expertise and deep platform knowledge. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** MIt eliminates fragmented ordering silos by uniting digital storefront experiences directly with core CRM data. This benefits us by giving sales and operations teams a single, unified view of customer accounts, contracts, and order history, drastically reducing manual reconciliation errors and streamlining fulfillment. ### 5. Salesforce B2B Commerce: Seamless, Flexible Platform for Personalized Buying Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya M. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce B2B Commerce is how seamlessly it brings complex buying experiences, customer data, and business processes together on one platform. I especially value the flexibility to design scalable, personalized experiences while still leveraging the broader Salesforce ecosystem and automation capabilities. **What do you dislike about Salesforce B2B Commerce?** What I dislike most about Salesforce B2B Commerce is that implementation and customization can become complex quickly, especially when business requirements go beyond standard functionality. It can also require significant technical expertise and ongoing maintenance, which may make it feel less agile than expected. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce is solving the challenge of fragmented ordering processes by giving customers a more self-service, connected purchasing experience. That benefits us by reducing manual work, improving order accuracy, and giving sales and service teams better visibility into customer activity within Salesforce. ### 6. Native Salesforce Integration That Keeps Commerce in One System of Record **Rating:** 5.0/5.0 stars **Reviewed by:** Kasi C. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce B2B Commerce?** Native Salesforce integration is the real win: account-based catalogs, contract pricing, and buyer groups use the same Accounts and Orders we already manage. Storefronts on Experience Cloud plus platform automation (Flows, sharing, reports) keep commerce from becoming a separate system of record. **What do you dislike about Salesforce B2B Commerce?** Cost and complexity. Licensing plus implementation is high, the out-of-box storefront often needs heavy customization, and catalog/pricing performance can lag on complex B2B setups. It rewards teams that already live in Salesforce; it is not a lightweight standalone commerce tool. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It connects quoting and ordering to the same Salesforce accounts instead of a separate storefront. Account-based catalogs and contract pricing reduce wrong prices and re-keying. Buyers can reorder themselves, which frees sales for higher-value work and gives leadership one place to see pipeline and actual orders. ### 7. Quick Storefront Setup, But Complex Product Configuration Needs Cleanup **Rating:** 3.5/5.0 stars **Reviewed by:** dev r. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Salesforce B2B Commerce?** It’s easy to configure storefronts, which makes it quick to get up and running. **What do you dislike about Salesforce B2B Commerce?** The ability to handle complex, configurable products takes some time to figure out and set up, and the general functionality around this still needs some cleanup. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We’re building a strong online presence, and it’s made it much easier for our B2B customers to place quick orders without having to call or speak with sales reps. The time it takes to place an order is one of the biggest improvements we’ve seen. ### 8. Flexible, Scalable B2B Commerce with Powerful Salesforce Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Manpreet S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** I like the flexibility and scalability of Salesforce B2B Commerce, along with its ability to integrate with other Salesforce products and business systems. The platform provides a wide range of features for managing B2B commerce processes and offers good customization options to support different business needs. **What do you dislike about Salesforce B2B Commerce?** The platform can have a relatively steep learning curve, especially for users who are new to the Salesforce ecosystem. Some configurations and customizations can also be complex, and managing the platform may require specialized technical knowledge and resources. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps streamline and automate B2B sales processes, making it easier to manage products, customers, orders, and transactions in one platform. It reduces manual work, improves efficiency, and provides a more consistent buying experience for customers. ### 9. Salesforce B2B Commerce: Powerful B2B Hierarchies, SSO, Custom Pricing & RBAC **Rating:** 4.5/5.0 stars **Reviewed by:** Akansha C. | Infra Managed Service Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 02, 2026 **What do you like best about Salesforce B2B Commerce?** As an Identity Engineer, what I appreciate most about Salesforce B2B Commerce is how naturally it maps to complex organizational hierarchies. It doesn’t just treat customers as individual users; it recognizes them as business entities with nuanced procurement rules and negotiated contracts. The platform’s out-of-the-box ability to connect Identity (SSO) with custom pricing and RBAC makes it a strategic asset for engineering-led organizations that want to digitize and manage high-scale B2B relationships. **What do you dislike about Salesforce B2B Commerce?** While the platform is unmatched for complex B2B logic, the GMV-based pricing model can feel like a “success tax,” which makes long-term TCO forecasting harder. On top of that, the architectural overhead involved in migrating away from legacy Visualforce elements into a modern LWR environment represents a substantial engineering investment. It’s a powerful engine, but it demands a very specific—and costly—set of mechanics to keep it operating at peak performance over time. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The platform addresses the “data fragmentation” gap between our commercial contracts and our digital storefront. From an architect’s perspective, the biggest advantage is its native RBAC and account hierarchy support. This foundation lets us orchestrate complex procurement workflows and negotiated pricing without having to write custom code for each client. As a result, we’ve seen a significant reduction in administrative overhead, shifting our commerce strategy from manual entry to an automated, identity-driven experience. ### 10. Powerful B2B Commerce, but Complex Setup and Ongoing Maintenance **Rating:** 2.5/5.0 stars **Reviewed by:** Teng V. | IT Application Specialist II - Salesforce Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** I like Salesforce B2B Commerce because it makes it easier to manage complex business purchasing experiences in one platform. It supports account-specific pricing, product catalogs, ordering, and self-service while connecting directly with Salesforce CRM data and automation. **What do you dislike about Salesforce B2B Commerce?** What I dislike about Salesforce B2B Commerce is that the setup can be complex, especially when dealing with custom pricing, large product catalogs, integrations, and unique checkout requirements. It can also take significant development and ongoing maintenance to keep everything running smoothly. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce solves the problem of managing complex business ordering processes manually. It gives customers a self-service way to view products, account-specific pricing, place orders, and manage purchases while keeping everything connected to Salesforce CRM. ### 11. Native Salesforce B2B Commerce Integration That Speeds Up Complex Buyer Journeys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Its native integration with core Salesforce CRM, Flow, and Order Management streamlines complex B2B buyer journeys on a single platform. The ability to easily configure account-specific catalogs, negotiated contract pricing, and split-shipment orders out of the box significantly accelerates time-to-market compared to managing fragmented third-party e-commerce connectors. **What do you dislike about Salesforce B2B Commerce?** High architectural complexity: Setup and ongoing maintenance demand deep expertise across Experience Cloud, core CRM objects, and Order Management, making even minor tweaks resource-heavy. Rigid out-of-the-box UI: The standard Lightning components are functional, but delivering truly modern, highly customized buyer experiences often forces you into building custom Lightning Web Components (LWC). Steep total cost of ownership: Beyond high licensing costs, deployment typically requires specialized implementation partners and ongoing architect-level governance. Search and catalog performance bottlenecks: Handling massive, multi-tiered catalogs with complex entitlement policies and variant structures can strain native indexing and search response times without careful tuning. Ecosystem fragmentation: Navigating the historical differences and migration paths between legacy CloudCraze (B2B Classic) and the modern LWR-based B2B Commerce platform can still create confusion and technical debt. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce solves the inefficiencies of manual order entry, contract-specific pricing, and fragmented customer data by automating bulk purchasing on a single platform. This directly benefits our business by slashing operational overhead on routine reorders, eliminating brittle third-party integrations, and giving sales reps immediate visibility into buyer activity to drive faster, larger deals. ### 12. A flexible B2B commerce platform built around Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** What I like most about Salesforce B2B Commerce is how it brings the B2B buying experience and Salesforce CRM capabilities together. It provides a flexible way to manage products, pricing, orders, and customer information while giving businesses the ability to create a more personalized purchasing experience. I also like the integration with the wider Salesforce ecosystem, which can make it easier to connect commerce activities with other business processes. **What do you dislike about Salesforce B2B Commerce?** The main challenge is that the platform can take some time to understand, particularly when working with more advanced configurations and customizations. Setting up a B2B commerce experience to match specific business requirements can also require some technical knowledge. For someone new to the Salesforce ecosystem, the number of options can feel a little overwhelming at first. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps simplify the process of managing B2B purchasing by bringing products, pricing, customer information, and orders into one platform. It reduces the need to manage these processes separately and makes it easier to provide customers with a consistent buying experience. The integration with Salesforce also helps connect commerce activities with customer and sales data, giving better visibility and making day-to-day processes more efficient. ### 13. Powerful B2B Commerce Platform with Robust Features and Some Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce B2B Commerce is how closely it integrates commerce with CRM data and customer relationships. It supports the complex requirements of B2B sales, such as account-specific pricing, product catalogs, and purchasing processes, while still providing a consistent digital experience for customers. I also like that commerce data can be connected with sales, service, and automation on the Salesforce Platform, making it easier to manage the entire customer journey in one ecosystem. **What do you dislike about Salesforce B2B Commerce?** What I dislike most about Salesforce B2B Commerce is that implementation can become complex when business requirements involve highly customized pricing, catalogs, approval processes, or integrations with ERP and order management systems. The platform is flexible, but achieving a simple and intuitive customer experience often requires careful architecture and significant configuration. It can also take time for teams to build the specialized skills needed to design and operate the solution effectively. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps solve the challenge of managing complex business purchasing processes through disconnected systems, emails, and manual workflows. By bringing account-specific products, pricing, ordering, and customer information into a digital commerce experience connected with Salesforce CRM, it makes purchasing easier for customers and gives internal teams better visibility into each account. This reduces manual effort, improves order accuracy, and creates a more consistent experience across sales and commerce. ### 14. Flexible Salesforce-Native B2B Commerce, but Payments and Analytics Need More Out-of-the-Box **Rating:** 3.5/5.0 stars **Reviewed by:** Francis P. | CEO & Founder, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** The fact that it natively connects to your Salesforce data (because it is built on the core platform) allows great flexibility in tying things together, but also allows you to use the B2B commerce capabilities and pricing engine as a light version of CPQ. **What do you dislike about Salesforce B2B Commerce?** Building payment gateways for it, or trying to get what you expect from a store to be out of the box is missing. For example, more advanced Google Analytics or a lot more payment gateways for flexibility. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Allowing people to buy easily, but also having that customised pricing in a light weight way is great. ### 15. Unified Customer Journey, but Complex and Costly to Run **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce B2B Commerce is its ability to unify the entire customer journey on a single CRM platform. Instead of managing a disconnected e-commerce site, it allows businesses to connect online buying directly with sales, service, and marketing data **What do you dislike about Salesforce B2B Commerce?** What I dislike most about Salesforce B2B Commerce is its high complexity and total cost of ownership. While it is an incredibly powerful platform, getting it up and running frequently requires significant specialized development, making it less agile than some lighter alternatives **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** For me, Salesforce B2B Commerce solves the critical problem of fragmented customer data and siloed sales channels. In traditional setups, online ordering systems operate independently from the sales team's CRM, creating blind spots. By unifying these on one platform, it bridges the gap between digital self-service and human-led sales. ### 16. Streamlined, Customizable B2B Buying Experience with Salesforce B2B Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Schantera M. | Insurance Broker, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 11, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce B2B Commerce is how it creates a streamlined and personalized buying experience for business customers while integrating directly with the broader Salesforce ecosystem. The platform makes it easier to manage customer relationships, orders, pricing, and account data all in one place, which improves efficiency and organization. I also like the level of customization and automation available. Businesses can create tailored experiences for different clients, automate workflows, and provide real-time access to products, pricing, inventory, and order tracking. This helps improve both the customer experience and internal operations. Another major advantage is scalability. Salesforce B2B Commerce is powerful enough to support growing businesses while providing strong reporting, analytics, and integration capabilities. Overall, it helps simplify complex sales processes, improve customer engagement, and create a more efficient e-commerce experience for both businesses and customers. **What do you dislike about Salesforce B2B Commerce?** One thing I dislike about Salesforce B2B Commerce is that the platform can have a steep learning curve, especially for new users or smaller teams without dedicated technical support. Because the system is highly customizable and feature-rich, setup and configuration can sometimes feel complex and time-consuming. I also found that certain customizations and integrations may require developer assistance, which can increase implementation costs and slow down changes or updates. At times, the interface can feel overwhelming due to the large number of tools and settings available. Another challenge is that the platform may feel more robust than necessary for smaller businesses with simpler sales processes. While the capabilities are powerful, fully utilizing the system often requires training, ongoing management, and a strong understanding of the Salesforce ecosystem. Overall, while Salesforce B2B Commerce offers excellent functionality and scalability, ease of use and implementation could be improved. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps solve the challenges of managing complex business-to-business sales processes, customer relationships, and online ordering in one centralized platform. It streamlines operations by connecting e-commerce, customer data, pricing, inventory, and order management directly within the Salesforce ecosystem. One of the biggest benefits is improved efficiency and automation. The platform makes it easier to manage customer accounts, personalized pricing, product catalogs, and repeat ordering without relying on multiple disconnected systems. This creates a smoother buying experience for customers while reducing manual work internally. It also helps improve customer engagement by allowing businesses to provide personalized experiences, self-service ordering, real-time order tracking, and easier communication. From a business standpoint, having centralized data and reporting improves visibility into customer activity, sales performance, and operational workflows. For me, the biggest benefit is having a more organized and scalable system that simplifies complex sales processes, improves customer experience, and helps save time through automation and integration. ### 17. Accelerates B2B Acquisition with Intuitive CRM **Rating:** 5.0/5.0 stars **Reviewed by:** zhivago b. | Application Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce B2B Commerce?** I like how Salesforce B2B Commerce makes things "easier on the end customer." The integration with Salesforce CRM is a feature I value most, as it enhances our processes efficiently. **What do you dislike about Salesforce B2B Commerce?** I think the integration with Salesforce B2B Commerce could be simplified, as it's not as straightforward as I'd like. Additionally, the reporting tools could be more intuitive to make it easier to interpret data and gain insights. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce to speed up acquiring new B2B customers and find it easier for the end customer. ### 18. Fast Bulk Reordering, But B2B Commerce Implementation Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Elena L. | Senior Pricing Operations Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Bulk Ordering & Fast Reordering: Supports single-click reordering, CSV order uploads, and massive shopping carts managed via Cart Scale for high-volume transactions. **What do you dislike about Salesforce B2B Commerce?** Implementation Complexity & Slow Time-to-Market: Deploying B2B Commerce requires configuring complex catalog logic, price books, account hierarchies, and custom permissions. A typical enterprise implementation often takes 6 to 12 months to deploy fully. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Complex Custom Pricing & Catalog Management: Solves the challenge of managing multi-tiered pricing matrices, customer-specific discounts, and custom catalog rules without needing manual rep intervention for every line item. ### 19. Easy Setup and Integrations, But Challenging for Complex Spare Parts Pricing **Rating:** 3.5/5.0 stars **Reviewed by:** Praveen N. | Salesforce Architect, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about Salesforce B2B Commerce?** It’s easy to set up and easy to use. I can also bring CRM and other existing data into the B2B commerce portal without any hassle and other standard integration/connect apis/ Headless **What do you dislike about Salesforce B2B Commerce?** Is it more difficult to work with manufacturing and spare-parts businesses, especially when you have thousands of spare parts and a complex pricing model.. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We are new to the D2C business and wanted to build an eCom portal for our customers, so we chose the SF B2B Commerce platform. ### 20. Configurable and Accessible, but with an Improvable Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Luis A. | Subject Matter Expert (SME) - LDH Nearshore, Computer Software, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 22, 2026 **What do you like best about Salesforce B2B Commerce?** I use Salesforce B2B Commerce as the main CRM for recording business activities, and I find it very useful for tracking all business opportunities and email outreach. I like that it is easy to configure for what my company needs. One of the things I value most is the possibility for anyone in my company to use it anywhere in the world, along with its mobile version. This allows me to have a meeting and record it from my cell phone, or view the account history before having the meeting, which is very practical. **What do you dislike about Salesforce B2B Commerce?** Interface less user-friendly than competitors. It doesn't allow automating sequences as easily as its competitors. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce for tracking business opportunities and email outreach. I love its ease of configuration and mobile access, which allows me to log meetings on my phone and access account history globally. ### 21. Powerful B2B Commerce Built on the Salesforce Ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** I like how Salesforce B2B Commerce can handle more complex business purchasing scenarios while still giving customers a straightforward self-service experience. The biggest advantage is having commerce tied directly into the broader Salesforce ecosystem, so customer, account, order, and service data can all work together. **What do you dislike about Salesforce B2B Commerce?** The biggest downside is that implementation and configuration can get complex, especially when you start dealing with account-specific pricing, catalogs, entitlements, and integrations to ERP or other backend systems. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce is helping move more of the purchasing process into a self-service experience while still supporting the complexity of B2B transactions. It gives customers easier access to products, pricing, and ordering while reducing manual work for internal teams. ### 22. Flexible Salesforce Integration, but Configuration Can Get Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Neha R. | Salesforce Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** like the flexibility and native Salesforce integration. It makes it easier to manage B2B customers, products, pricing, catalogs, and orders in one ecosystem while supporting personalized buying experiences and complex B2B requirements. **What do you dislike about Salesforce B2B Commerce?** The biggest challenge is the complexity of configuration and customization. Some B2B scenarios require significant development effort, and the platform can become difficult to maintain as requirements and integrations grow. Performance, troubleshooting, and managing customizations can also require specialized Salesforce expertise. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** N/A ### 23. Salesforce: The Best Platform for B2B Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Vankat K. | Sr Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2B Commerce?** One of the features I appreciate most is the ability to deliver a consumer-like buying experience for B2B customers. The platform's self-service capabilities, personalized pricing, and seamless integration with Salesforce improve both customer satisfaction and operational efficiency. **What do you dislike about Salesforce B2B Commerce?** Salesforce B2B Commerce meets our business needs well. Future enhancements around search functionality, reporting, storefront customization, and overall performance would make the platform even more effective for B2B customers and administrators **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Customer service and update ### 24. B2B eCommerce Done Right: Native Account Pricing, Entitlements & Easy Reordering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Unlike generic e-commerce platforms built for consumer transactions, this one is built for account and customer-specific pricing, entitlements, dynamic promotions, and self-serve rapid reordering — the problem it's solving is that B2B buying isn't "add to cart, checkout," it's "this specific account has a negotiated contract price, a credit limit, and a reorder pattern," and that logic is native rather than bolted on. **What do you dislike about Salesforce B2B Commerce?** It can be costly, which may be challenging for smaller or less mature B2B organizations **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The fundamental problem is that standard e-commerce platforms are built for anonymous, single-transaction consumer purchases, while B2B buying involves negotiated account-specific pricing, contract terms, credit entitlements, and large, complex catalogs. ### 25. Easy to Manage B2B Commerce in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** vivek s. | Technical consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2026 **What do you like best about Salesforce B2B Commerce?** easy it is to manage B2B online sales. It integrates well with Salesforce and keeps customer, order, and product information organized in one place. **What do you dislike about Salesforce B2B Commerce?** One downside is that the initial setup and customization can be time-consuming. It can also feel a bit complex for new users. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** helped us simplify our B2B ordering process by bringing customer, product, and order information into one platform. Its integration with Salesforce reduces manual work, the interface makes day-to-day tasks easier, and the platform performs well even as our business grows. ### 26. Great Platform for Managing B2B Relationships **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany S. | Salesforce admin, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** It's great to have a platform that has the ability to manage the b2b relationship. **What do you dislike about Salesforce B2B Commerce?** After you get up and going it's great, just takes time to map it out **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Bringing in all user data into one place and limiting others' ability. Also having a platform that companies to communicate with the business out of the box was great ### 27. Intuitive and Powerful with Some Necessary Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo F. | Digital Marketing Specialist, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 28, 2026 **What do you like best about Salesforce B2B Commerce?** I like the usability of Salesforce B2B Commerce and its easy integration with other platforms. The platform is very intuitive, allowing the sales team, without needing extensive technical knowledge, to carry out their entire sales flow efficiently to achieve their goals. Additionally, its integration with other platforms like META allows impacting customers with relevant information at the right moment, which creates impact and improves the company's profit margin. **What do you dislike about Salesforce B2B Commerce?** Sometimes when you extract reports, the filtering part is tedious and not as intuitive as other processes can be. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce to manage customer information, and the team obtains all the necessary information to offer the best service. ### 28. A Versatile Toolset for Engaging Communities and Audiences **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin D. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Salesforce B2B Commerce?** We have a range of tools, including communities, that help us interact with different audiences and support different offerings as well. **What do you dislike about Salesforce B2B Commerce?** I don’t have anything to dislike; the only downside is that the configuration can take a bit of time. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It engages partners across the different markets where we have a presence, helping support our product offering. ### 29. Simplifies B2B Buying with Personalized, Streamlined Order Management **Rating:** 4.0/5.0 stars **Reviewed by:** Ruchika J. | Workforce Development, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce B2B Commerce?** I like how it simplifies B2B buying, supports personalized experiences, and streamlines complex order and account management processes. **What do you dislike about Salesforce B2B Commerce?** The platform can be complex to configure and customize, particularly for advanced B2B requirements and integrations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It simplifies complex B2B buying processes, automates ordering, and provides a seamless digital experience, improving efficiency and customer engagement. ### 30. Fast, Seamless Customer Access Where They Are **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** It all allows us to access our customers very very fast. I meet them where they are without having to require us. **What do you dislike about Salesforce B2B Commerce?** Nothing much is really really good software and there’s not much problem **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps us to create a self service purchase portal for customers access on our business to business business ### 31. Powerful and Scalable with Sales Cloud, but a Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Natashia M. | Senior Salesforce Platform Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about Salesforce B2B Commerce?** Great tool for complex business needs and extensive catalogs. I like that its seamless with Sales Cloud and scalable for ever growing businesses. **What do you dislike about Salesforce B2B Commerce?** Huge learning curve and difficult learning the storefront setup which can be very time consuming and tedious. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Its making buying for consumers easy and easy for the company to handle billing. ### 32. Direct Purchase Empowers Users, But Pay-Per-Use Pricing Lacks Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Sadahiro S. | Principal Evangelist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2B Commerce?** Allowing customers to purchase their own solutions directly is a valuable feature. It streamlines the buying process and gives users more control over their choices. **What do you dislike about Salesforce B2B Commerce?** The pay-per-use pricing model makes it difficult to determine the return on investment. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Allowing customers to purchase their own solutions empowers them and streamlines the buying process. ### 33. Intuitive and Global, but Improvable in Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Oriol F. | Customer Retention Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 30, 2026 **What do you like best about Salesforce B2B Commerce?** I really like that Salesforce B2B Commerce is a very intuitive, very fast, and very simple platform for any team. Additionally, it is one of the most important platforms worldwide. **What do you dislike about Salesforce B2B Commerce?** I believe that creating the reports is a bit tedious and should improve, but it's the only thing I don't like. Another thing is the issue of downloading the reports, it doesn't work quite well either, so that would be the only drawback of Salesforce. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce to centralize customer information, orders, and claims on one platform. It allows any team in the company to easily access customer information, aligning departments and preventing data loss. ### 34. Excellent Cloud Connectivity and Easy Entitlement Management **Rating:** 4.5/5.0 stars **Reviewed by:** Parth P. | Developer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2B Commerce?** The connectivity with other cloud of sales, service and community and also the ease of entiltement in the clouds is best for now. **What do you dislike about Salesforce B2B Commerce?** The support when the process is stuck in middle it is not so good and also the connectivity with the Agent force and 360 is not upto that mark **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** For connecting the commerce cloud with sales cloud and also with service cloud is best and later on the connectivity with the other platform. ### 35. Email Queues That Keep Me Out of Gmail All Day **Rating:** 4.5/5.0 stars **Reviewed by:** Christy H. | Senior Client Operations Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2B Commerce?** I really like being able to create email queues, rather than having to stay in Gmail all day. **What do you dislike about Salesforce B2B Commerce?** Sometimes the setup can be a bit tricky, and I still don’t fully understand how to set up queues on my own. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** SF is helping me get my email inbox under control. It’s also improved the way we handle order cancellations, communicate internally, and assign tasks to specific teams and individuals. ### 36. Powerful Salesforce Integration, But Setup and Customization Can Feel Heavy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about Salesforce B2B Commerce?** What I like most is how well it integrates with the broader Salesforce ecosystem. Having customer data, sales processes, and commerce in one place makes it easier to manage B2B relationships and streamline ordering workflows. It’s particularly useful for businesses that deal with complex pricing, bulk orders, or account-based purchasing. The platform is also quite scalable, so it can support growing business needs without major restructuring. **What do you dislike about Salesforce B2B Commerce?** The platform can feel heavy and requires time to fully understand, especially during the initial setup. Customizations often need technical support, which can slow things down if you don’t have the right resources. Also, the overall cost can add up as you scale, particularly when additional features or integrations are required. Some parts of the interface could be more intuitive for day-to-day use. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps solve the challenge of managing B2B orders and customer-specific pricing in a structured way. Instead of handling orders manually or across multiple systems, everything is centralized, which reduces errors and improves efficiency. The biggest benefit is better visibility into customer activity and smoother order management, although it does require proper setup to get the most value out of it. ### 37. Easier Than Building a Full-Stack App with a Data Warehouse **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** It’s easier than building a full-stack application with a data warehouse. **What do you dislike about Salesforce B2B Commerce?** Development is constrained by the limits Salesforce enforces, since it uses a multi-tenant architecture. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps me deploy faster, and I don’t need to worry about maintaining the infrastructure. ### 38. Fast, Easy Ordering and Product Updates—With a Slight Setup Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Eric P. | Certified Salesforce.com Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Easy to update product offerings and make available for customer purchase. Orders can be done quickly and easily **What do you dislike about Salesforce B2B Commerce?** A little difficult to setup initially. Some setup items are not intuitive **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Giving our customers easier access and better ways to order ### 39. Easy Team Setup and Smooth Agentforce Connectivity Across MCP **Rating:** 4.0/5.0 stars **Reviewed by:** Rupesh S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Easy to connect, create teams and connect with Agentforce even different MCP **What do you dislike about Salesforce B2B Commerce?** Easy to connect, create teams and connect with Agentforce even different MCP **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Easy to connect, create teams and connect with Agentforce even different MCP ### 40. Revenue Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Candice D. | Sales Advisor , Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** It helps me organize a complex business model and the unique B2B selling process. **What do you dislike about Salesforce B2B Commerce?** It requires prior experience and a solid understanding of the B2B process. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps us create a single source of truth for our company. ### 41. Powerful B2B Commerce for Pricing & Contracts, but Costs Add Up **Rating:** 3.5/5.0 stars **Reviewed by:** Ashfhaq S. | Senior Consultant, Consulting, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** April 21, 2026 **What do you like best about Salesforce B2B Commerce?** B2B Commerce is built to handle different pricing, contracts, and buyer setups for each customer, so every customer automatically sees the right products, discounts, and payment terms. This makes it easier to move from quote to order and lets you send negotiated CPQ deals straight into the storefront so buyers can place orders on their own. **What do you dislike about Salesforce B2B Commerce?** It’s an expensive product with high license, setup, and ongoing support costs, which can be hard for small or mid‑sized companies to afford. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It provides one platform that can manage complicated B2B processes but can also grow to support B2C or mixed B2B/B2C models, which fits well with focus on Salesforce‑based, scalable integrations. ### 42. Highly Customizable on the SFDC Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Leon B. | Business Systems & Applications Lead, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Customizable through the SFDC platform which uses some of my favorite Salesforce features **What do you dislike about Salesforce B2B Commerce?** High price, as usual per user pricing ramps quickly **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Helps our demand gen and lead generation efforts to make the product assessable ### 43. Customers Love It: Easy to Use and Delightful Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sulaiman a. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Salesforce B2B Commerce?** Our customers love it, it’s very easy to use for them **What do you dislike about Salesforce B2B Commerce?** Implantation and maintain once is pretty hard **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I wish it was easy to maintain. We would need a new solution once we grow ### 44. Scalable, Personalized B2B Buying Experience with Seamless Salesforce CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** I like how Salesforce B2B Commerce provides a scalable digital buying experience with personalized pricing, product catalogs, and seamless integration with Salesforce CRM. **What do you dislike about Salesforce B2B Commerce?** The initial setup and customization can be complex, especially for advanced pricing, product catalogs, and integration requirements, and may require specialized Salesforce expertise. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps automate and streamline B2B ordering, pricing, account management, and customer self-service, reducing manual effort while improving order accuracy, efficiency, and the overall customer experience. ### 45. Deep CRM Integration for Personalized, Scalable B2B Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Narsing S. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 31, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences. It handles complex B2B needs well—like custom pricing, contract terms, and large catalogs. The platform is scalable and flexible, making it easier to support growth and multi-channel selling. **What do you dislike about Salesforce B2B Commerce?** What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be time-consuming and often requires specialized expertise. It can also be costly, which may be challenging for smaller or less mature B2B organizations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B solves the problem of managing complex B2B buying journeys by unifying customer, product, and pricing data in one platform. It benefits me by streamlining order management, enabling personalized, account-based experiences, and reducing manual sales effort. This leads to faster transactions, better customer satisfaction, and improved operational efficiency. ### 46. Streamline **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** It easier to manage the buying process in one place. It provides a streamlined experience for managing products, orders, and customer information. **What do you dislike about Salesforce B2B Commerce?** The platform can feel complex at first, and there are a lot of features to navigate **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps streamline the B2B buying process by keeping customer, product, and order information organized in one place. This makes it easier to manage transactions and provide a smoother customer experience. ### 47. Quick, Efficient Time-to-Market **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | Senior Salesforce Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Time to market is quick and efficient meaning we can build POCs and products on the fly **What do you dislike about Salesforce B2B Commerce?** Getting support can be difficult on short notice. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Quickly building process flows. ### 48. Streamlined B2B Ordering and a Convenient Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** I like Salesforce B2B Commerce because it simplifies online business purchasing, streamlines ordering processes, and provides a convenient experience for customers and teams. **What do you dislike about Salesforce B2B Commerce?** Salesforce B2B Commerce can require significant configuration, and customizing the platform for complex business requirements may take time and technical expertise. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce streamlines business purchasing and ordering processes, reducing manual work while improving customer experience, order accuracy, and overall operational efficiency. ### 49. Easy to Use with a Smooth IMJI Channel Experience **Rating:** 5.0/5.0 stars **Reviewed by:** krishnen s. | Manager (SFE Architecture), Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** The ease of use and ability to have an imji channel experience **What do you dislike about Salesforce B2B Commerce?** The inability to have a product rate card capability that hampers q2c process **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Multi channel engagement ### 50. Good Accelerator **Rating:** 5.0/5.0 stars **Reviewed by:** Marco L. | Accenture Technology - Salesforce Business Group - Associate Director, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce B2B Commerce?** Very good implementation useful to accelerate sales and Customer loyalty **What do you dislike about Salesforce B2B Commerce?** Too hard to customize and the pricing is not so clear **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Maximize my visibility in the market ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-18+04%3A15%3A44+-0500&secure%5Bsession_id%5D=6622a137-20b8-4dd7-9094-dab83762f7f8&secure%5Btoken%5D=992d3c0ff521e6daebc363e59e757f8ee00f47057089913accac612d73654b8d&format=llm_user) ## Salesforce B2B Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection - Inventory Management - Promotions Management - Tax Management - Multi-Channel Management - Catalog Management - Gift Card Management - Refund Management - Returns Management - Order Management - Invoice Management - SEO Management - Discount Management - eCommerce Management **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration - Social Media Integration - Shipping Services Integration - Third-Party Integrations **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Customizable Templates - Embed - Email Templates **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Additional Functionality** - Reporting & Statistics - Abandoned Cart Saver - Mobile Access - API - Customizable Branding - Multi-Language - Activity Dashboard - Multi-Currency - Payment Options - Access Controls/Permissions - Product Catalog - Credit Card Processing - AI Copilot - Customizable Reports - Data Import/Export - Generative AI - Email Marketing - Drag & Drop - Rewards Points - Customer Accounts - Customizable Fields - SSL Security - CRM **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products - Discount Management **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Retail Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options - Sales Order Management - Purchase Order Management - Credit Card Processing **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Channel Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (854 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (297 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (573 reviews)