Best Conversational Marketing Software - Page 9

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 615

Category Stats (Nov 2026)

  • Average Rating: 4.58/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Knock Knock App (+13.25%) - Among all products in this category, Knock Knock App recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,700+ Authentic Reviews
  • 615+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Storylane, Podium, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=storylane&focus%5B%5D=podium&focus%5B%5D=exceed-ai&focus%5B%5D=tidio&segment=all)

AllWeTrade

AllWeTrade is the AI platform that scales everything a local business runs on, from one dashboard. All your systems. One hub. Three AI departments run on 231 AI agents, beside 47 applications; the equivalent of 5,750+ hours of daily effort. WEB (SEO) - PageSpeed, schema, broken links and crawl errors watched. - Posts generated monthly, brand-matched. - Rankings and AI-assistant visibility read weekly. - Every change to your site is snapshotted first and health-checked after; a broken page is caught and put back. ADS - Daily AI decisions on your Google, Microsoft and Meta campaigns. - Every dollar mapped to the campaign that sourced it. - Junk leads and bot clicks flagged, evidenced and filed for credit on Google, Microsoft and Facebook. - Sales go back to Google, Meta and Bing, so bidding chases revenue, not form fills. SOCIAL - Posts, reviews, Q&A and Maps rankings handled. - A monthly content calendar in your own brand look, with an approval page for every post. - Bad reviews caught, with draft replies sent for your approval. - What each post got is read back from the platforms, never estimated. THE HUB AND ITS 231 AI AGENTS - One human approval layer between the AI and anything definitive: you decide with one Yes. - The system finds what broke, fixes it, learns and keeps taking ground; only real decisions reach you. - Your domain, email, hosting, phone, CRM and ads move onto one dashboard at the source rate. - Every lead lands in your AWT CRM; nobody else sees it. - Claude, ChatGPT and Gemini connect to your accounts, and any MCP client connects through the AWT Connector (MCP). AWT TOOLKIT: MODULES YOU CAN SWITCH ON (21) - AI Chat, Claude (your AI teammate inside the CRM), CRM, Phone, AutoDial, Contractor, Convo (your company's own encrypted chat), Chimp (bulk e-mail and SMS), Drop (storage), Engage, Staff, Performance, Ripple, Flow, Vendor, EllaVendor, Control, TicketHub, SupportHub, BrainCenter, Training. APPS THAT RUN YOUR WORDPRESS (26) - Forms, Reviews, Search, Filter, Feed, Slide, Share, Banner, Configurator, Dealer, FBT, Abandon, Multilingual, Redis, SMTP, Offload, Script, Role, Activity, Deactivate, ACF, Support, StaticContent, StructuredData, Sync & Sync Pro, Connector. SYSTEMS THAT RUN YOUR BUSINESS (6) - Hosting, domain and registrar; e-mail at your own domain (Microsoft 365 or Google Workspace); the cross-network data head start; anti-malware security; the platform migrator; your business listings. AllWeTrade is All We Trade, LLC, 2101 S. Carpenter St, Chicago, IL 60608, the marketing company born inside Ella's Bubbles. Built on twenty years of walk-in-tub buyer data. Admission is by application, in rounds, reviewed territory by territory.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate AllWeTrade?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind AllWeTrade?

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of AllWeTrade?

brandy.im

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate brandy.im?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind brandy.im?

Who Uses This Product?

  • Company Size: 54% Small, 23% Medium

What Are Recent G2 Reviews of brandy.im?

Chatsi

Chatsi is an AI sales concierge that brings the guidance of a knowledgeable sales associate to your online store, helping shoppers move from discovery to decision. Turn questions into confident purchases by delivering personalized product recommendations and expert buying guidance grounded in your catalog data, product specs, videos and approved content. This is especially effective for merchants selling complex or high-consideration products where shoppers need to understand compatibility, compare options, and decide what’s right for their needs. Built for automotive aftermarket, electronics, safety, luxury, industrial, powersports, and other categories where knowledgeable sales associates are needed to help drive the purchase. HELP SHOPPERS FIND, UNDERSTAND, AND CHOOSE • Natural-language discovery: Shoppers describe what they need in their own words, without knowing the right SKU or search term. • Compatibility and fitment guidance: Answer “Will it fit?” and “Will it work with what I have?” using your catalog and technical content. • Guided comparisons: Explain meaningful differences, address concerns, and help shoppers choose with confidence. • Assistance throughout the shopping journey: Reach shoppers through concierge chat, homepage Ask AI, AI search overviews, and in-page product prompts. • Measurable purchase outcomes: Connect conversations and product recommendations to subsequent orders with built-in attribution. WORKS WITH YOUR EXISTING STOREFRONT Chatsi complements your site search, filters, and product pages. It runs on Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, and WooCommerce without any significant changes to your ecommerce platform or workflows. YOUR BRAND. YOUR KNOWLEDGE. YOUR CONTROL. Recommendations and answers are grounded in merchant-approved sources, with control over brand voice and sales guidance. Chatsi runs in a fire-walled environment; merchant data is not shared with foundation model providers. EARLY RESULTS FROM LIVE DEPLOYMENTS Shopify Merchant | Automotive aftermarket Shoppers who engaged with Chatsi converted at 2.35%, compared with 0.81% for non-engaged sessions. In the first month, $111,381 in orders were attributed to Chatsi conversations. 50/50 A/B tests confirm the results - ask us how. SFCC Merchant | Luxury goods Shoppers exposed to Chatsi converted at 2.39%, compared with 0.31% for non-exposed sessions. In the first two months, 74 orders totaling $83,890 followed Chatsi conversations. Average order size also grew. These are observed results and A/B tests from live deployments and real data. We are happy to review your traffic and see if Chatsi would help your site with verified incremental lift.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Chatsi?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatsi?

  • Seller: Chatsi AI
  • Company Website:
  • Year Founded: 2024
  • HQ Location: Salt Lake City, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About Chatsi?

AI-generated summary from verified user reviews

Pros
  • Users commend Chatsi for its high accuracy, consistently delivering helpful and precise responses unlike other options.
  • Users find Chatsi to be always helpful, providing accurate and engaging responses that stand out from other options.
  • Users love Chatsi's personalized responses, finding it refreshingly engaging and superior to bland alternatives.
  • Users appreciate Chatsi for its effective problem-solving, providing accurate and engaging responses unlike other bland options.

What Are Recent G2 Reviews of Chatsi?

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DarwinAI

Darwin provides AI-workers that enables small and medium-sized businesses to have human-like conversations with their customers on Whatsapp, Instagram and phone calls. Darwin's AI-workers cover many use cases: lead qualification, outbound campaigns, appointment booking, collections, customer satisfaction surveys, and more. Darwin is built for non-technical teams, meaning you don't have to worry about any of the technical details. Darwin's workers are tailored to your business needs. Offering your specific products, customizing your worker's answers to your business style, and setting your worker to follow your own business rules has never been easier.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate DarwinAI?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 7.7/10 (Category avg: 8.7/10)
  • Analytics: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind DarwinAI?

  • Seller: Darwin AI
  • Year Founded: 2023
  • HQ Location: São Paulo, BR
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About DarwinAI?

AI-generated summary from verified user reviews

Pros
  • Users praise the great customer support from DarwinAI, ensuring assistance is available for any inquiries.
  • Users value the excellent customer support provided by DarwinAI, enhancing their overall experience with the tool.

What Are Recent G2 Reviews of DarwinAI?

Emitrr

Emitrr is an AI-powered communication and front desk automation platform that helps businesses stop losing time to phone tag, no-shows, and manual follow-ups. Built with healthcare in mind, it works as a 24/7 AI front desk, handling the repetitive communication work so your team can focus on what actually matters. Emitrr integrates with your existing CRM, EHR, or practice management system to automate the full customer communication lifecycle, from appointment reminders and confirmations to review requests, follow-ups, and intake forms. What teams use it for: - Cutting no-shows with automated reminders that write confirmations back to your system of record - Two-way texting from your existing business line — no new number needed - Filling last-minute cancellations with smart scheduling tools - Growing reviews on Google and other platforms automatically after every visit or appointment - Sending bulk SMS campaigns and triggered follow-up sequences - Replacing scheduling calls with self-service online booking - Collecting digital forms and intake data before the appointment One platform replaces 10+ tools: texting, reminders, reputation management, online scheduling, digital forms, and VoIP phones all in one place. Best fit for: Healthcare practices, service businesses, and any team that runs on appointments and needs communication that actually keeps up.

Average Rating: 4.8/5.0

Total Reviews: 25

How Do G2 Users Rate Emitrr?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Emitrr?

  • Seller: Emitrr
  • Year Founded: 2019
  • HQ Location: New York City, New York
  • Twitter: @emitrr
    98 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 84% Small, 12% Medium

What Do G2 Reviewers Say About Emitrr?

AI-generated summary from verified user reviews

Pros
  • Users commend the outstanding customer support of Emitrr, highlighting the team's responsiveness and helpfulness in resolving issues.
  • Users find Emitrr's platform to be very easy to use, appreciating its user-friendly interface and responsive customer service.
  • Users highly value the user-friendly design of Emitrr, appreciating its ease of use and quick customer support.
  • Users appreciate the responsive tech support and user-friendly features of Emitrr, enhancing their experience significantly.
  • Users appreciate the quick and helpful customer service of Emitrr, always ready to resolve issues efficiently.

What Are Recent G2 Reviews of Emitrr?

Engagely

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries

Average Rating: 4.3/5.0

Total Reviews: 19

How Do G2 Users Rate Engagely?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lead Gathering: 6.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 6.7/10 (Category avg: 8.7/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Engagely?

  • Seller: Engagely.ai
  • Year Founded: 2012
  • HQ Location: Watford
  • Twitter: @engagelyai
    56 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 37% Small, 32% Medium

What Do G2 Reviewers Say About Engagely?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Engagely invaluable for maintaining content and providing quick, intelligent responses.
  • Users value the efficiency of Engagely, noting its quick and smart responses for enhanced user experience.
  • Users find the helpful knowledge base of Engagely.ai easy to use, enhancing content management and response efficiency.
  • Users appreciate the easy-to-use knowledge base of Engagely, facilitating efficient content management and smarter responses.
  • Users love the quick response times of Engagely, resulting in smarter interactions and enhanced user satisfaction.

What Are Recent G2 Reviews of Engagely?

What Are G2 Users Discussing About Engagely?

Botgate AI

Botgate AI is an AI-powered Conversational Marketing, Sales & Messaging Platform that helps businesses to interact more with their potential clients. Our secure cloud-based platform leverages best-in-class AI and machine learning tools to generate the most efficient conversations. We assist businesses to grow faster with Lead Capturing & Qualifying conversation flows. Botgate AI provides continuous interaction with your potential clients by enhancing the Lead Generation process and speeding up the sales cycle.

Average Rating: 3.8/5.0

Total Reviews: 4

How Do G2 Users Rate Botgate AI?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.2/10)
  • Lead Gathering: 7.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 7.8/10 (Category avg: 8.7/10)
  • Analytics: 7.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Botgate AI?

  • Seller: Botgate AI
  • Year Founded: 2019
  • HQ Location: Tallinn, EE
  • Twitter: @botgateai
    25 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Large

What Are Recent G2 Reviews of Botgate AI?

What Are G2 Users Discussing About Botgate AI?

CallPage

AI-powered tool that helps businesses turn website visitors and inbound callers into revenue. CallPage includes: - Website pop-up that helps turn visitors into sales calls - Callback automation that connects your team with potential leads within seconds (from the pop-up or connected forms) - 24/7 AI Voice Agent that talks to visitors, answers questions, captures leads, and connects them to your team when needed - Virtual phone number to track and record incoming sales calls - Call Management Dashboard to monitor incoming calls and team performance - Meeting scheduling tool that lets visitors book meetings directly from your website The CallPage widget lets you instantly call website visitors and manage incoming calls more effectively with built-in tracking and an AI Voice Agent. Companies using CallPage report a 25–125% increase in leads while keeping their sales process organized.

Average Rating: 4.7/5.0

Total Reviews: 31

How Do G2 Users Rate CallPage?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind CallPage?

  • Seller: CallPage
  • Year Founded: 2015
  • HQ Location: Cracow, Małopolskie
  • Twitter: @callpage_io
    457 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 77% Small, 16% Medium

What Are Recent G2 Reviews of CallPage?

What Are G2 Users Discussing About CallPage?

Captiwate

Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Captiwate?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind Captiwate?

  • Seller: Captiwate
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Captiwate?

Chatbot.team

Chatbot team is a powerful customer engagement platform designed to help small businesses (SMBs) and large enterprises connect with their customers. We offer an easy-to-use omnichannel messaging solution that works seamlessly across WhatsApp, RCS, Facebook, and Instagram.

Average Rating: 4.3/5.0

Total Reviews: 14

How Do G2 Users Rate Chatbot.team?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.2/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatbot.team?

Who Uses This Product?

  • Company Size: 64% Small, 29% Medium

What Are Recent G2 Reviews of Chatbot.team?

Chili Piper

Chili Piper is the Demand Conversion Platform, used by Meta, Verizon, Gong, monday.com, and thousands more 🌶️ Chili Piper is a demand conversion platform that helps B2B companies turn website visitors into qualified pipeline. It combines AI agents and configurable workflows to instantly qualify, route, and schedule inbound leads, eliminating the lag between a prospect showing interest and a rep booking a meeting. With features like AI chat, lead routing, automated scheduling, and enrichment built in, Chili Piper gives revenue teams the infrastructure to convert more of the demand they're already generating. Ready to convert more of the demand you're already generating? 🔥

Average Rating: 4.6/5.0

Total Reviews: 723

How Do G2 Users Rate Chili Piper?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Chili Piper?

  • Seller: Chili Piper
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Brooklyn, NY
  • Twitter: @chilipiper
    2,078 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    271 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 21% Small

What Do G2 Reviewers Say About Chili Piper?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Chili Piper, making scheduling effortless and enhancing overall productivity.
  • Users appreciate the seamless scheduling of Chili Piper, enhancing productivity by eliminating back-and-forth emails for meetings.
  • Users commend the exceptional customer support from Chili Piper, especially appreciating the knowledgeable and accessible account team.
  • Users value the exceptional customer support from Chili Piper, making administration and implementation seamless and efficient.
  • Users value the seamless scheduling of Chili Piper, enhancing productivity and transforming team workflows effortlessly.
Cons
  • Users find Chili Piper expensive, citing unexpected costs and poor customer support as major issues.
  • Users note a steep learning curve for non-technical team members due to complexity and admin dependency.
  • Users find the troubleshooting process challenging, especially with complex setups and a high dependency on admin support.
  • Users express frustration with the limited customization options in Chili Piper, impacting usability and flexibility for teams.
  • Users note the missing features in Chili Piper, affecting intuitiveness and integration capabilities with other tools.

What Are Recent G2 Reviews of Chili Piper?

What Are G2 Users Discussing About Chili Piper?

delight.ai

Delight.ai is the AI customer engagement platform for revenue, developed by Sendbird. Businesses use its AI agent to turn everyday customer conversations into revenue on the channels their customers already use. Delight.ai can help more customers buy and keep more of them coming back. Delight.ai is built for the leaders who own revenue, growth, and customer engagement inside a business. The strongest fit is a business where the conversation changes what gets bought. That includes high-consideration retailers, software companies with customer-facing workflows, consumer health brands that sell direct to the patient, and home services businesses that own the job from first contact until it's complete. Delight.ai helps businesses grow, recover, and protect revenue. Growing revenue can mean guiding a shopper to the right product, like BJ's Wholesale Club does with Bev, its shopping assistant powered by Delight.ai. Members who engaged with Bev converted at a higher rate and showed greater purchasing activity per visit than those who did not. Recovery captures demand that already arrived but stalled, like a call that would otherwise go unanswered. Dr. Cool Services, an HVAC company, answers every call instantly through peak season with Delight.ai's voice agent and books appointments end to end in English and Spanish. And when something goes wrong with an order, booking, or claim, protecting revenue means keeping that customer from walking away. One example is a warranty repair that stalls while waiting on parts. A shared memory layer gives both the AI agent and the human support team the full context behind every customer request. That layer is the Agent Memory Platform (AMP), and it brings together each customer's history, preferences, and current intent. Context travels with the customer from one channel to the next, a capability called Omnipresence. A shopper who asks about a sofa in chat can call later and pick up right where they left off. Built-in commercial judgment weighs what the customer needs against what the business wants to achieve, then suggests the next step that fits. Some next steps take days to finish, like getting that stalled warranty repair back on schedule. A capability called Agent Steward keeps everyone involved updated until the job is done. Setup starts with the systems a business already runs. Delight.ai connects to tools like Zendesk and Salesforce with a migration project, so a team's resolved tickets can become the first draft of its playbooks. Operations teams review and edit those playbooks, called Actionbooks, without filing engineering tickets, and nothing goes live until a person approves it. Before launch, a governance layer called Trust OS lets teams test conversations in a staging environment and roll changes out gradually. How fast that goes depends on the business, but Norse Atlantic Airways replaced its legacy chatbot with Freya, its Delight.ai agent, in under two months (Norse Atlantic Airways, 2026). Delight.ai's compliance covers the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), with a Health Insurance Portability and Accountability Act (HIPAA) Type I report and a System and Organization Controls (SOC) 2 Type II report. Sendbird, Delight.ai's parent company, has built conversation infrastructure since 2013, and its communication APIs power over 7 billion conversations every month. Delight.ai draws on that same experience, so businesses get an AI agent from a team that already runs conversations at global scale. Pricing is usage-based and built on conversations, not seats, and unit costs decrease at scale. Delight Desk, the AI-native helpdesk where human agents and the AI agent work together, carries a $0 seat fee, so teams pay per AI resolution rather than per agent.

Average Rating: 4.7/5.0

Total Reviews: 6

How Do G2 Users Rate delight.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind delight.ai?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • Twitter: @SendBird
    4,840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 43% Medium

What Are Recent G2 Reviews of delight.ai?

Docket

Docket is The Demand Agent, an Agentic Marketing platform designed to assist modern B2B teams in navigating the evolving landscape of buyer engagement. In an era where buyers no longer announce their intent through traditional means such as filling out forms, Docket serves as an Inbound Demand Platform that seamlessly integrates your website, inbox, and product into a cohesive inbound motion. This continuous operation ensures that your brand remains consistent while engaging potential buyers around the clock. Targeted primarily at marketing, demand generation, growth, and marketing operations leaders, as well as the sales teams they support, Docket addresses the challenges posed by today's anonymous buyers. These buyers often conduct extensive research without revealing their identities, making it difficult for traditional demand marketing efforts to convert interest into actionable leads. Docket captures every interaction and analyzes buyer behavior across various touchpoints, providing teams with critical insights that help tailor follow-up strategies. The Buyer Context Graph maintains a persistent record of buyer interactions, ensuring that agents recognize returning visitors and remember previous signals. One of Docket's key features is its seamless integration with existing CRM systems, which allows for the automatic organization and capture of every Agent Qualified Lead (AQL), conversation, and buyer signal. Docket's agents draw from a centralized Sales Knowledge Lake, ensuring that responses are accurate and aligned with your products and approved content. Additionally, Docket supports engagement in over 40 languages, making it an ideal solution for global teams operating in diverse markets. The platform is also built with enterprise-grade security, safeguarding sensitive customer data and adhering to industry compliance standards. Docket's unique advantage lies in its ability to engage buyers at the moment they visit your website, capitalizing on their immediate interest. By understanding intent and qualifying leads in real time, sales teams can act quickly before potential buyers leave the site. Each AQL arrives with comprehensive briefings that include the buyer's needs, fit, questions, objections, and agreed next steps, streamlining the sales process. This approach not only enhances the buyer experience by providing relevant answers without requiring them to repeat information but also enables marketing teams to generate higher-quality pipelines from existing traffic. By consolidating various tools and processes into a single, continuous inbound system, Docket transforms how demand is converted into pipeline. It automates the journey from initial conversation to booked meeting, providing teams with valuable insights into buyer needs. This efficiency allows marketing and sales to collaborate more effectively, ultimately driving revenue growth from the demand they have already generated. Docket empowers organizations to harness their existing demand and convert it into tangible results.

Average Rating: 4.8/5.0

Total Reviews: 55

How Do G2 Users Rate Docket?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Lead Gathering: 6.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 6.7/10 (Category avg: 8.7/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Docket?

  • Seller: Docket.io
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 25% Large

What Do G2 Reviewers Say About Docket?

AI-generated summary from verified user reviews

Pros
  • Users rave about the accuracy of DocketAI, delivering quick and precise answers that enhance client interactions.
  • Users love time-saving capabilities of DocketAI, allowing teams to focus on strategic tasks while enhancing productivity.
  • Users love the ease of use of DocketAI, appreciating its quick integration and accurate sales support via Slack.
  • Users value DocketAI for its time-saving capabilities, allowing for a greater focus on strategic tasks and productivity.
  • Users value DocketAI for its efficiency in seamlessly integrating and providing quick, accurate answers to complex inquiries.
Cons
  • Users experience inaccuracy with DocketAI, leading to the need for double-checking responses and complicating decision-making.
  • Users experience occasional AI limitations requiring manual intervention, though support helps alleviate these issues quickly.
  • Users express frustration over the lack of updated information in DocketAI, impacting accuracy and reliability.
  • Users note the variable accuracy based on query complexity, which may impact their overall experience with DocketAI.
  • Users find the learning curve challenging, as more conversational interaction and direct asset integration are desired.

What Are Recent G2 Reviews of Docket?

Entagl

Entagl is an AI front-desk platform for small and mid-sized businesses, clinics, agencies, freelancers and creators. It replaces the manual work of answering customers with AI agents that handle conversations end to end, and it is set up in minutes with no coding. The Receptionist answers DMs, comments and chats across seven channels - Instagram, Facebook Messenger, WhatsApp, Telegram, TikTok, a website chat widget and a programmatic API - from one shared inbox. It answers from your own business data, sells from your product catalog, collects deposits, and books appointments straight into your calendar. The Coordinator is a voice AI that answers inbound phone and WhatsApp calls 24/7 and places outbound calls for appointment confirmations, reminders and no-show win-back. Every call is transcribed and summarized. Studio generates on-brand photos, videos and ad creative from your existing catalog and assets. Ads Co-Pilot monitors Meta ad accounts daily, diagnoses wasted spend in plain language and proposes fixes you approve. Reputation replies to Google reviews and questions under rules you set per star rating. All products share one customer memory, so a DM, a call and a purchase belong to the same person. The platform includes a unified multi-channel inbox, a CRM that builds itself, broadcasts and offers, calendar and deposit handling, Shopify and catalog sync, reporting in bookings and sales rather than clicks, team roles and permissions, and iOS and Android apps. Owners can change any agent behavior by asking in plain language and reviewing the proposed change before it goes live. Entagl supports 10 languages. Compliance features include AES-256 encryption at rest, PHI audit logging for HIPAA-enabled workspaces, and self-service GDPR data export.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Entagl?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Entagl?

  • Seller: Entagl
  • Year Founded: 2025
  • HQ Location: San Francisco , US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Entagl?

GoSite

GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere.

Average Rating: 3.9/5.0

Total Reviews: 25

How Do G2 Users Rate GoSite?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind GoSite?

  • Seller: gosite
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • Twitter: @gosite
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 52% Medium, 48% Small

What Are Recent G2 Reviews of GoSite?

What Are G2 Users Discussing About GoSite?

Yukta Rustagi
YR
Researched and written by Yukta Rustagi
Updated October 21, 2026