--- title: delight.ai Reviews meta\_title: 'delight.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how delight.ai works for a business like yours. date\_modified: '2026-08-06' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # delight.ai Reviews & Product Details Visit Website Delight.ai is an AI concierge for customer service, developed by Sendbird, designed to enhance user interactions across multiple communication channels. This innovative solution is tailored for businesses in various sectors, including retail, travel, media, technology, and on-demand services. Delight.ai's primary function is to maintain a customer's history and context throughout different platforms such as chat, voice, SMS, email, and WhatsApp, ensuring that conversations can seamlessly transition without requiring customers to repeat themselves. The target audience for Delight.ai includes customer service teams and businesses seeking to improve their customer engagement and operational efficiency. By leveraging the Agent Memory Platform (AMP), organizations can provide a more cohesive and personalized experience for their customers. This is particularly beneficial in industries where customer inquiries may span multiple interactions or require detailed context to resolve effectively. Delight.ai not only answers questions but also performs tasks such as booking appointments, rescheduling, and updating accounts through its Actionbooks feature. This functionality is designed to draft actions for human review, ensuring that any changes are carefully considered before implementation. Delight.ai also addresses complex customer interactions through its Agent Steward feature, which takes ownership of cases that may require extended attention or span multiple sessions and systems. This capability allows for a more thorough resolution process, reducing the likelihood of customer frustration that can arise from disjointed communication. The platform's Trust OS provides essential tools for teams, including an audit log, version control, and an emergency off switch, which collectively enhance the oversight and reliability of the AI agent. These features ensure that any modifications to the AI can be reviewed and tested before they impact customer interactions. In terms of compliance and security, Delight.ai holds several important certifications, including GDPR, CCPA, ISO 42001:2023, and ISO 27001:2022, along with a HIPAA Type I report and a SOC 2 Type II report. This commitment to data protection and privacy is crucial for businesses that handle sensitive customer information. The pricing model is based on resolved conversations rather than per seat, allowing teams to scale their customer service capabilities without incurring excessive costs. This structure makes Delight.ai a flexible and efficient solution for organizations looking to enhance their customer service operations while maintaining control over their expenditures. * * * Product Website delight.ai Seller [Sendbird](https://www.g2.com/sellers/sendbird) Discussions [delight.ai Community](https://www.g2.com/products/sendbird-delight-ai/discuss) Overview by Abhijit Jothilingam Show More ## delight.ai hasn't been reviewed yet Used delight.ai? Your experience helps thousands of software buyers make confident decisions. G2 reviews are authentic and verified. [ Here's how. ](#modal-efe688298838910e322f) We strive to keep our reviews authentic. G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner. [Read more](https://legal.g2.com/community-guidelines) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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