delight.ai Reviews & Product Details

Delight.ai is the AI customer engagement platform for revenue, developed by Sendbird. Businesses use its AI agent to turn everyday customer conversations into revenue on the channels their customers already use. Delight.ai can help more customers buy and keep more of them coming back. Delight.ai is built for the leaders who own revenue, growth, and customer engagement inside a business. The strongest fit is a business where the conversation changes what gets bought. That includes high-consideration retailers, software companies with customer-facing workflows, consumer health brands that sell direct to the patient, and home services businesses that own the job from first contact until it's complete. Delight.ai helps businesses grow, recover, and protect revenue. Growing revenue can mean guiding a shopper to the right product, like BJ's Wholesale Club does with Bev, its shopping assistant powered by Delight.ai. Members who engaged with Bev converted at a higher rate and showed greater purchasing activity per visit than those who did not. Recovery captures demand that already arrived but stalled, like a call that would otherwise go unanswered. Dr. Cool Services, an HVAC company, answers every call instantly through peak season with Delight.ai's voice agent and books appointments end to end in English and Spanish. And when something goes wrong with an order, booking, or claim, protecting revenue means keeping that customer from walking away. One example is a warranty repair that stalls while waiting on parts. A shared memory layer gives both the AI agent and the human support team the full context behind every customer request. That layer is the Agent Memory Platform (AMP), and it brings together each customer's history, preferences, and current intent. Context travels with the customer from one channel to the next, a capability called Omnipresence. A shopper who asks about a sofa in chat can call later and pick up right where they left off. Built-in commercial judgment weighs what the customer needs against what the business wants to achieve, then suggests the next step that fits. Some next steps take days to finish, like getting that stalled warranty repair back on schedule. A capability called Agent Steward keeps everyone involved updated until the job is done. Setup starts with the systems a business already runs. Delight.ai connects to tools like Zendesk and Salesforce with a migration project, so a team's resolved tickets can become the first draft of its playbooks. Operations teams review and edit those playbooks, called Actionbooks, without filing engineering tickets, and nothing goes live until a person approves it. Before launch, a governance layer called Trust OS lets teams test conversations in a staging environment and roll changes out gradually. How fast that goes depends on the business, but Norse Atlantic Airways replaced its legacy chatbot with Freya, its Delight.ai agent, in under two months (Norse Atlantic Airways, 2026). Delight.ai's compliance covers the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), with a Health Insurance Portability and Accountability Act (HIPAA) Type I report and a System and Organization Controls (SOC) 2 Type II report. Sendbird, Delight.ai's parent company, has built conversation infrastructure since 2013, and its communication APIs power over 7 billion conversations every month. Delight.ai draws on that same experience, so businesses get an AI agent from a team that already runs conversations at global scale. Pricing is usage-based and built on conversations, not seats, and unit costs decrease at scale. Delight Desk, the AI-native helpdesk where human agents and the AI agent work together, carries a $0 seat fee, so teams pay per AI resolution rather than per agent.