# Chatbot.team Reviews **Vendor:** chatbot.team **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 14 ## About Chatbot.team Chatbot team is a powerful customer engagement platform designed to help small businesses (SMBs) and large enterprises connect with their customers. We offer an easy-to-use omnichannel messaging solution that works seamlessly across WhatsApp, RCS, Facebook, and Instagram. ## Chatbot.team Reviews ### 1. Disappointing Set-Up in Practical Chatbots **Rating:** 3.5/5.0 stars **Reviewed by:** Charles R. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Chatbot.team?** I at last made Chatbot.team ready, I need to concede the chatbots themselves are practical. They handle fundamental client questions and collaborations well, letting loose me to zero in on different errands. **What do you dislike about Chatbot.team?** Setting up Chatbot.team was a genuine cerebral pain. The connection point appeared to be excessively intricate for what it is, and the documentation wasn't clear all of the time. It took me significantly longer than anticipated to get my first chatbot functional. **What problems is Chatbot.team solving and how is that benefiting you?** Chatbot.team has certainly assisted me with saving time via computerizing essential client connections. It's especially useful for taking care of regularly gotten clarification on pressing issues and guiding clients to the right assets. ### 2. Greatly Improves customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Nimesh M. | Engineer - 1, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2024 **What do you like best about Chatbot.team?** While using Chatbot.team, our customers were happy as this tool reduced our workload and overall it improved our customer support. It minimizes human efforts and works as an AI employee within your team to respond to customer queries. It was used for each query we received from any customer, and it worked great. **What do you dislike about Chatbot.team?** I found no issue or anything I dislike about Chatbot.team It is quite easy to integrate and implement within your system. **What problems is Chatbot.team solving and how is that benefiting you?** Chatbot.team helped us in improving our customer supprot, answering customer queries if possible. It reduced workload on our team and so we can focus on actual problem or queries that needed our attention. I stopped using it as I switched the organisation. ### 3. Best AI powered Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** sakshi s. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Chatbot.team?** Chatbot.team has a very intelligent AI-assisted bot that allows easy customer resolution in no time. **What do you dislike about Chatbot.team?** The only drawback of the chatbot.team is that it doesn't help with in-depth or detailed queries but only general questions from customers. **What problems is Chatbot.team solving and how is that benefiting you?** It helped us maintain the pace for quick customer resolution ### 4. Convert Visitors to Prospects through Chatbot.team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Chatbot.team?** The best about Chatbot.team is, it increases the engagement rate of website visitors. The leads are pre-qualified by proper questions asked to the visitors. Chatbot.team is very easy to deploy, and integrating with all our website fields. **What do you dislike about Chatbot.team?** Need to give more choice options to the visitors for prospecting. Need to verify the entered contacts through email OTP, mobile OTP. **What problems is Chatbot.team solving and how is that benefiting you?** I'm using Chatbot.team as a virtual Artificial Intelligence assistant to the people who visiting the websites for enquiry or sale order. Will collect the lead data like contact number, email id, and qualify the leads based on the engagement score. ### 5. Great way to improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sean W. | Web designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Chatbot.team?** Allowing me and my team to never have to worry about missing a customer interaction and allowing us to focus on what we're good at. **What do you dislike about Chatbot.team?** Pricing is always a concern for businesses. Pricing isn't out of control but would be great if it could come down a bit. **What problems is Chatbot.team solving and how is that benefiting you?** We'd struggle with call backs or customer "touches" when forms were submitted. This allowed an instant reply and typically gave customers value. ### 6. Best tool for the customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Rajesh Kumar B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Chatbot.team?** 1.Chatbot.team helps to minimize the human efforts 2.Chatbot.team helps to analyze the customer requirement and according to that it provides the solution 3.Quick response to customers queries 4.Ease of use 5.It provides 24/7 support 6.Good data privacy 7.customization option helps to alter the features according to requirement **What do you dislike about Chatbot.team?** Sometimes chatbot.team doesn't understand the user queries that makes user experience worse **What problems is Chatbot.team solving and how is that benefiting you?** Repeated queries can be resoved by chatbot.team that helps to minimize the human efforts ### 7. Bot that can help you in quick assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad Shabbir S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chatbot.team?** It works well while you are having a small firm or a big, it can create AI powered chatbots for better customer experience **What do you dislike about Chatbot.team?** Some responses are not relevant and that's the reason customer need extra customer support from support team **What problems is Chatbot.team solving and how is that benefiting you?** End users can get there basic queries resolved ### 8. Chatbot makes your job easier **Rating:** 4.0/5.0 stars **Reviewed by:** Betty S. | Director online sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Chatbot.team?** I am able to answer my customers quicker and it is more concise and the replies many times are better than what I could have written. **What do you dislike about Chatbot.team?** Sometimes it uses language that I wouldn't use or doesn't always understand the question **What problems is Chatbot.team solving and how is that benefiting you?** It is helping me complete the work much faster and is usually very well written with the responses ### 9. Easy with Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Cassandra W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Chatbot.team?** It's easy to use and feels personal to the customer **What do you dislike about Chatbot.team?** Sometimes topics are limited to very particular key words/phrases **What problems is Chatbot.team solving and how is that benefiting you?** Answering customers' questions by directing them to applicable pages or by giving them contact information to customer service reps ### 10. The Best chat support application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chatbot.team?** The software is easy to implement, perform integration with the website and start writing questions, We do not use it regulary, we keep checking it on a weekly to update the database of questions within it. **What do you dislike about Chatbot.team?** The only thing I dislike about it is, it lacks the ability to answer complex questions. **What problems is Chatbot.team solving and how is that benefiting you?** We use this chatbot to help our customer in getting their support queries resolved and make use of our platform. ### 11. Great no code tool, saves plenty of time, best integration support **Rating:** 4.0/5.0 stars **Reviewed by:** Karan R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Chatbot.team?** It is very user friendly. Navigating through platform and integration is super easy. It can be used for multiple work sessions. **What do you dislike about Chatbot.team?** Sometimes server issues faced that makes is unavailable. **What problems is Chatbot.team solving and how is that benefiting you?** Develop great ideas and solutions. It can be used for getting quick code snipets for project use. ### 12. It helps us to do the support task of 2 people in less time! game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Raj S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Chatbot.team?** Easy to use and very less price! It helps us on daily basis **What do you dislike about Chatbot.team?** nothing yet! Can be more optimized and have 2-3 more features **What problems is Chatbot.team solving and how is that benefiting you?** It helps us and our team to do repetative tasks like answer the frequently asked questions! ### 13. Chatbot A Human Computer **Rating:** 4.5/5.0 stars **Reviewed by:** RAMESH J. | DESIGN ENGINEER FOR AIR INTAKE SYSTEM | COOLING SYSTEM |ENGINE MOUNTS AND FUEL SYSTEM, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Chatbot.team?** It's Artificial Intelligence to respond to the users query **What do you dislike about Chatbot.team?** It only answers for a specific or general query. In depth of the issue or query can't be determined. **What problems is Chatbot.team solving and how is that benefiting you?** PLM technical support ### 14. Great support product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Chatbot.team?** Their AI-powered chatbots helped with customer interactions, and were much smarter then I thought they were. **What do you dislike about Chatbot.team?** It was a bit dificult to set up the product. **What problems is Chatbot.team solving and how is that benefiting you?** The need to hire people to answer questions. - [View Chatbot.team pricing details and edition comparison](https://www.g2.com/products/chatbot-team/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+09%3A20%3A43+-0500&secure%5Bsession_id%5D=4e664fc8-cb2a-4271-9380-ace112ac315a&secure%5Btoken%5D=a2fe6549b9710c76b0469cf7adcab6d92269e6b39bbdd9e60ab1df7912bea3bc&format=llm_user) ## Chatbot.team Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Chatbot.team Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)