# Best Contact Center Software - Page 9 ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 345 ### Category Stats (Jul 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,300+ Authentic Reviews - 345+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Genesys Cloud CX, Talkdesk, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=ringover) **Sponsored** ### EdgeTier Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-07-31T17%3A53%3A14Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fpage%3D9%26to%3Dtechsupport&secure%5Btoken%5D=7704bb78b510bfa04cc384e5a9b4e305eb1ab8888da2789d65ca722af2ce5369&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url) ### [StringeeX](https://www.g2.com/products/stringeex/reviews) StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action. **Average Rating:** 4.1/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate StringeeX? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Concurrent Calling:** 7.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind StringeeX? - **Seller:** [Stringee JSC](https://www.g2.com/sellers/stringee-jsc) - **Year Founded:** 2017 - **HQ Location:** Hanoi, Vietnam - **Twitter:** @stringeecom 26 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b37eba77a890513e52b68af72dbe1f4ea9311b121fc9c84ce95dabfd3e2c505&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstringee-jsc%2F&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 64% Small, 45% Medium #### What Are Recent G2 Reviews of StringeeX? **["Customer Experience Greater"](https://www.g2.com/survey_responses/stringeex-review-8580927)** **Rating:** 4.5/5.0 stars _— Rhaiana S._ [Read full review](https://www.g2.com/survey_responses/stringeex-review-8580927) **["A High-end Contact Center; Great Customer Experience"](https://www.g2.com/survey_responses/stringeex-review-9204365)** **Rating:** 4.5/5.0 stars _— Cekna B._ [Read full review](https://www.g2.com/survey_responses/stringeex-review-9204365) #### What Are G2 Users Discussing About StringeeX? - [What is StringeeX used for?](https://www.g2.com/discussions/what-is-stringeex-used-for) ### [Voximplant Kit](https://www.g2.com/products/voximplant-kit/reviews) Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection **Average Rating:** 4.7/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate Voximplant Kit? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Voximplant Kit? - **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant) - **Year Founded:** 2013 - **HQ Location:** Palo Alto, California - **Twitter:** @voximplant 977 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7b86f8649185e6fd4b96bc75517ccedacf55fe281a092f46dbaaab2c51f6b8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoximplant%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 201 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Small, 31% Medium #### What Are Recent G2 Reviews of Voximplant Kit? **["Comprehensive Contact Management with Voice, Video, and Messaging"](https://www.g2.com/survey_responses/voximplant-kit-review-11833562)** **Rating:** 4.5/5.0 stars _— Erik Fernando C._ [Read full review](https://www.g2.com/survey_responses/voximplant-kit-review-11833562) **["Efficient and easy management, although with audio details to improve"](https://www.g2.com/survey_responses/voximplant-kit-review-11909123)** **Rating:** 4.5/5.0 stars _— Christian R._ [Read full review](https://www.g2.com/survey_responses/voximplant-kit-review-11909123) ### [Lifesize CxEngage](https://www.g2.com/products/lifesize-cxengage/reviews) Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience. **Average Rating:** 3.6/5.0 **Total Reviews:** 8 #### How Do G2 Users Rate Lifesize CxEngage? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10) - **Administrator Access:** 7.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Lifesize CxEngage? - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac 2,418 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website) 1,294 employees on LinkedIn® - **Ownership:** ENGH (TSE) #### Who Uses This Product? - **Company Size:** 91% Medium, 27% Large #### What Are Recent G2 Reviews of Lifesize CxEngage? **["Best omnichannel on the market!"](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)** **Rating:** 5.0/5.0 stars _— Gabriel N._ [Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325) **["Administración del Centro de Contacto"](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)** **Rating:** 4.0/5.0 stars _— Alexandro D._ [Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859) ### [Loris](https://www.g2.com/products/loris/reviews) Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Loris? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Loris? - **Seller:** [Loris](https://www.g2.com/sellers/loris) - **Year Founded:** 2018 - **HQ Location:** New York, US - **Twitter:** @loris\_ai 231 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2f159670cae332452c0cf193adf2edd558f66086666785f8a487102321203de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11465498&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 73% Medium, 18% Large #### What Are Recent G2 Reviews of Loris? **["Great Support & Customizable"](https://www.g2.com/survey_responses/loris-review-8579430)** **Rating:** 4.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/loris-review-8579430) **["Loris review"](https://www.g2.com/survey_responses/loris-review-7319902)** **Rating:** 5.0/5.0 stars _— Enis H._ [Read full review](https://www.g2.com/survey_responses/loris-review-7319902) ### [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate VirtualPBX? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind VirtualPBX? - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX 5,359 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4f282255ce764ceb0deaca9bcdd7a69ea5bc116d39c8e949fa9b18d7bec9ef1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F108679%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 97% Small, 3% Medium #### What Do G2 Reviewers Say About VirtualPBX? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service. - Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team. - Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience. - Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided. - Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes. #### What Are Recent G2 Reviews of VirtualPBX? **["Reliable Communication with Stellar Support"](https://www.g2.com/survey_responses/virtualpbx-review-12686476)** **Rating:** 5.0/5.0 stars _— Misael S._ [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) **["VirtualPBX: Essential for Solopreneurs, Easy Call Management"](https://www.g2.com/survey_responses/virtualpbx-review-12980109)** **Rating:** 5.0/5.0 stars _— Vernon D._ [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ### [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews) The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate Alvaria Intelligence Platform? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Concurrent Calling:** 7.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Alvaria Intelligence Platform? - **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) - **Year Founded:** 1973 - **HQ Location:** Atlanta, US - **Twitter:** @Alvaria\_Inc 278 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f1edf4b24d7f2d865c19df4621a6f3c98a62fad2a5c652cb9fa9344c977c8ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvaria-inc&secure%5Burl_type%5D=linkedin_company_website) 69 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 70% Large, 20% Medium #### What Are Recent G2 Reviews of Alvaria Intelligence Platform? **["Alvaria Cloud is the best service solution"](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)** **Rating:** 4.5/5.0 stars _— Abdelrahman F._ [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652) **["Alvaria cloud is a necessity"](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777) #### What Are G2 Users Discussing About Alvaria Intelligence Platform? - [What is Alvaria Cloud used for?](https://www.g2.com/discussions/what-is-alvaria-cloud-used-for) - [What is Alvaria Motivate used for?](https://www.g2.com/discussions/what-is-alvaria-motivate-used-for) ### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Broadvoice? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Broadvoice? - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice 562 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website) 258 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small, 27% Medium #### What Do G2 Reviewers Say About Broadvoice? _AI-generated summary from verified user reviews_ ##### Pros - Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. - Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. - Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. - Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. ##### Cons - Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. - Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. - Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. - Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. - Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. #### What Are Recent G2 Reviews of Broadvoice? **["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)** **Rating:** 5.0/5.0 stars _— Mathew B._ [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) **["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)** **Rating:** 4.5/5.0 stars _— Carlton W._ [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews) As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! **Average Rating:** 4.4/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate ITC Cloud? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind ITC Cloud? - **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom) - **Year Founded:** 2009 - **HQ Location:** Slidell, Louisiana - **Twitter:** @\_intelecom\_ 46 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e83326ae2cadd8c58e561235d24b980681a0360067ba42fbf8bf7ba69ef539d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fin-telecom%2F&secure%5Burl_type%5D=linkedin_company_website) 139 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 45% Medium, 45% Small #### What Do G2 Reviewers Say About ITC Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Users find ITC Cloud to be **highly user-friendly** , making it easy to set up and access from any device. - Users value ITC Cloud for its **affordability** , making it an excellent choice for small to medium-sized enterprises. - Users appreciate the **efficiency** of ITC Cloud, streamlining outreach and data management for global prospects. - Users value the **reliability** of ITC Cloud, which ensures seamless access to data globally and enhances business efficiency. - Users value the **flexibility of remote work** with ITC Cloud, enabling seamless collaboration from anywhere on any device. ##### Cons - Users report **poor connectivity** issues with ITC Cloud, particularly impacting performance on mobile devices and in low-bandwidth situations. - Users express concerns about **security issues** , including data loss, theft, and vulnerabilities in shared environments. - Users note the **expensive pricing** of ITC Cloud, requiring careful monitoring to avoid unexpected costs. - Users face **internet dependency** challenges with ITC Cloud, affecting reliability and performance, especially on mobile devices. - Users experience **connection issues** on poor networks, affecting overall usability and integration with other software. #### What Are Recent G2 Reviews of ITC Cloud? **["Cost-Effective Prospect Outreach with Reliable Data Tracking"](https://www.g2.com/survey_responses/itc-cloud-review-12276771)** **Rating:** 4.5/5.0 stars _— Aman S._ [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771) **[""Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud"](https://www.g2.com/survey_responses/itc-cloud-review-7895654)** **Rating:** 4.0/5.0 stars _— Earnest P._ [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654) ### [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews) CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Lumen Contact Center? - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.9/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Lumen Contact Center? - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco 9,154 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc4fef0fb816160b3c61d5e8cae1b60a9ba740ef91c8417ea60ca7d20f42ad59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumentechnologies%2F&secure%5Burl_type%5D=linkedin_company_website) 49,367 employees on LinkedIn® - **Ownership:** NYSE:LUMN #### Who Uses This Product? - **Company Size:** 46% Medium, 38% Small #### What Do G2 Reviewers Say About Lumen Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience. - Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage. - Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively. - Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily. - Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience. ##### Cons - Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges. - Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency. - Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions. - Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility. - Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center. #### What Are Recent G2 Reviews of Lumen Contact Center? **["Lumen Contact Center in in review"](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)** **Rating:** 4.0/5.0 stars _— Robert S._ [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317) **["The historical call data is readily available"](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)** **Rating:** 5.0/5.0 stars _— Diane P._ [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879) #### What Are G2 Users Discussing About Lumen Contact Center? - [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for) - [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for) ### [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. **Average Rating:** 4.1/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate Cisco Unified Contact Center Enterprise? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 6.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind Cisco Unified Contact Center Enterprise? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Company Size:** 50% Medium, 40% Large #### What Are Recent G2 Reviews of Cisco Unified Contact Center Enterprise? **["Cisco UCS - Connected Digi Experience"](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-4980856)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-4980856) **["Helpful tool for our company"](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-7257122)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-7257122) #### What Are G2 Users Discussing About Cisco Unified Contact Center Enterprise? - [What is Cisco ICM?](https://www.g2.com/discussions/what-is-cisco-icm) - 1 comment - [Why is Cisco Ucce?](https://www.g2.com/discussions/why-is-cisco-ucce) - [What is the difference between Ucce and UCCX?](https://www.g2.com/discussions/what-is-the-difference-between-ucce-and-uccx) - [What is Cisco Unified Contact Center enterprise?](https://www.g2.com/discussions/what-is-cisco-unified-contact-center-enterprise) ### [Contivio.com](https://www.g2.com/products/contivio-com/reviews) Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users. **Average Rating:** 2.8/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate Contivio.com? - **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10) - **Administrator Access:** 6.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Contivio.com? - **Seller:** [Contivio.com](https://www.g2.com/sellers/contivio-com) - **Year Founded:** 2008 - **HQ Location:** Irvine, US - **Twitter:** @Contivio 109 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c24014da059ff466911bdb739d2860a6c5cda992e3e6189c10ae105d60a3c3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontivio.com&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 17% Large #### What Do G2 Reviewers Say About Contivio.com? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement and driving agent efficiency. - Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement across various communication channels. - Users value the **deep CRM integration** of Contivio.com, enhancing omnichannel support and improving agent efficiency. - Users love the **ease of use** of Contivio.com, finding it straightforward to set up and navigate daily. - Users value the **easy integrations** of Contivio.com, simplifying workflows and enhancing communication across multiple channels. ##### Cons - Users report **limited chat functionality** in Contivio, restricting customization and leading to potential usability issues. - Users find the **complexity of the interface** overwhelming, with certain features difficult to use or navigate. - Users report a **lack of clarity** in Contivio's interface, making it challenging to navigate and utilize effectively. - Users find the **limited customization** of chat setup frustrating, especially for different business site needs. - Users often face **login issues** with Contivio, experiencing frequent logouts that disrupt their workflow and communications. #### What Are Recent G2 Reviews of Contivio.com? **["Works well, easy to set up and fairly easy to maintain"](https://www.g2.com/survey_responses/contivio-com-review-10456283)** **Rating:** 4.5/5.0 stars _— Johan v._ [Read full review](https://www.g2.com/survey_responses/contivio-com-review-10456283) **["Contivio propelled our Sales Team into the future!"](https://www.g2.com/survey_responses/contivio-com-review-9210758)** **Rating:** 5.0/5.0 stars _— Carlos A._ [Read full review](https://www.g2.com/survey_responses/contivio-com-review-9210758) #### What Are G2 Users Discussing About Contivio.com? - [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for) ### [LeadDesk](https://www.g2.com/products/leaddesk/reviews) LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate LeadDesk? - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind LeadDesk? - **Seller:** [LeadDesk](https://www.g2.com/sellers/leaddesk) - **Year Founded:** 2010 - **HQ Location:** 00500 Helsinki, FI - **Twitter:** @LeadDesk 461 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f495d5a436ae0d088f28fb878776f1e81e3cdbdec3a41f265c4ef7d73b4f13b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2365022&secure%5Burl_type%5D=linkedin_company_website) 194 employees on LinkedIn® - **Ownership:** HEL: LEADD #### Who Uses This Product? - **Company Size:** 50% Medium, 42% Small #### What Do G2 Reviewers Say About LeadDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users find LeadDesk's **ease of use** exceptional, enabling smooth navigation and effective sales processes. - Users praise the **intuitive and user-friendly interface** of LeadDesk, enhancing efficiency in sales and marketing processes. - Users love the **user-friendly interface** of LeadDesk, making navigation and access to features effortless. - Users praise the **intuitive and user-friendly interface** of LeadDesk, facilitating easy navigation for agents and managers. - Users appreciate the **intuitive and user-friendly interface** of LeadDesk, enhancing navigation for both agents and managers. ##### Cons - Users express concerns about **poor customer support** , hoping for improvements despite enjoying other aspects of the product. - Users experience occasional **clarity drops in calls** , but support promptly addresses these issues when they arise. - Users experience occasional **call clarity drops** , but appreciate the prompt support team's efforts to resolve the issues. - Users report **poor customer service** and misleading contract terms, indicating a lack of trust in LeadDesk. - Users often face a **difficult learning** curve with LeadDesk, especially if they're new to similar software. #### What Are Recent G2 Reviews of LeadDesk? **[""Best Tool for Sales Team""](https://www.g2.com/survey_responses/leaddesk-review-9479508)** **Rating:** 5.0/5.0 stars _— Mayank A._ [Read full review](https://www.g2.com/survey_responses/leaddesk-review-9479508) **["User-Friendly Interface"](https://www.g2.com/survey_responses/leaddesk-review-9483552)** **Rating:** 5.0/5.0 stars _— sahil k._ [Read full review](https://www.g2.com/survey_responses/leaddesk-review-9483552) #### What Are G2 Users Discussing About LeadDesk? - [What is LeadDesk used for?](https://www.g2.com/discussions/what-is-leaddesk-used-for) ### [RingByName](https://www.g2.com/products/ringbyname/reviews) RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate RingByName? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind RingByName? - **Seller:** [RingByName](https://www.g2.com/sellers/ringbyname) - **Year Founded:** 2012 - **HQ Location:** Miami, US - **Twitter:** @ringbyname 738 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54e0370d5157cd77a690b52994a5519fab3ecfefe46d3117305d98f73f307709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringbyname%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Small, 38% Medium #### What Are Recent G2 Reviews of RingByName? **["Track your Customers"](https://www.g2.com/survey_responses/ringbyname-review-5277431)** **Rating:** 4.5/5.0 stars _— Muhammed K._ [Read full review](https://www.g2.com/survey_responses/ringbyname-review-5277431) **["Great phone call monitoring tool"](https://www.g2.com/survey_responses/ringbyname-review-7881145)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/ringbyname-review-7881145) #### What Are G2 Users Discussing About RingByName? - [What is RingByName used for?](https://www.g2.com/discussions/what-is-ringbyname-used-for) ### [GreenAds Global](https://www.g2.com/products/greenads-global/reviews) GreenAds Global is a leading CPaaS provider and official Google RBM Partner & Meta Business Partner, helping businesses scale with WhatsApp API, RCS, SMS, and Voice solutions through our all-in-one Telinfy platform. Since 2011, we have supported 5,000+ businesses across Asia, Africa and the Middle East with reliable enterprise messaging solutions. Our platform, Telinfy, brings campaigns, customer conversations, automation, analytics and smart fallback into one easy-to-use communication hub. We help brands send promotional campaigns, transactional alerts, OTPs, reminders, support messages and conversational journeys through trusted channels like WhatsApp Business API, Google RCS, SMS and Voice. GreenAds Global is a Google RCS Messaging Partner, WhatsApp Business API provider and MEFFYS 2024 award winner. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 #### Who Is the Company Behind GreenAds Global? - **Seller:** [GreenAds Global](https://www.g2.com/sellers/greenads-global) - **Year Founded:** 2011 - **HQ Location:** Kochi, India - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abc3764c9e099acf891d7e9ea592e6a1faf9a29314e882cd25931fa75873ee15&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fgreenads-global-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® - **Phone:** +91 484 350 3173 #### Who Uses This Product? - **Company Size:** 60% Small, 20% Medium #### What Are Recent G2 Reviews of GreenAds Global? **["Perfect Marketing Solution with Unmatched Support"](https://www.g2.com/survey_responses/greenads-global-review-13095187)** **Rating:** 5.0/5.0 stars _— FARZI F._ [Read full review](https://www.g2.com/survey_responses/greenads-global-review-13095187) **["Streamlined Communication with Reliable Fallback Feature"](https://www.g2.com/survey_responses/greenads-global-review-13125356)** **Rating:** 4.5/5.0 stars _— anya s._ [Read full review](https://www.g2.com/survey_responses/greenads-global-review-13125356) ### [ICTBroadcast](https://www.g2.com/products/ictbroadcast/reviews) Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based auto dialer, predictive dialer,progressive dialer, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, inbound and outbound call centre functionlity, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management. ICTBroadcast is open source project developed over LAMP stack and open source Asterisk communications engine . **Average Rating:** 4.8/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate ICTBroadcast? - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind ICTBroadcast? - **Seller:** [ICTINNOVATIONs](https://www.g2.com/sellers/ictinnovations) - **Year Founded:** 2006 - **HQ Location:** Multan, Pakistan - **Twitter:** @tahiralmas 1,064 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6eb80ff685f3b4e11dd5c237bc68b0dd3adad00887548bd37d0ed8a23c09451&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fict-innovations%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 30% Small #### What Are Recent G2 Reviews of ICTBroadcast? **["Advanced telecommunication auto dialer Software - ICT broadcast"](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)** **Rating:** 5.0/5.0 stars _— Pavan V._ [Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8767638) **["Outbound Sales Management: ICTBroadcast the best yet"](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)** **Rating:** 4.0/5.0 stars _— Verified User in Education Management_ [Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8645439) #### What Are G2 Users Discussing About ICTBroadcast? - [What is ICTBroadcast used for?](https://www.g2.com/discussions/what-is-ictbroadcast-used-for) - [‹ Prev‹ Prev](/categories/contact-center?order=g2_score&page=8&to=techsupport#product-list) - [1](/categories/contact-center?order=g2_score&to=techsupport#product-list) - [2](/categories/contact-center?order=g2_score&page=2&to=techsupport#product-list) - … - [5](/categories/contact-center?order=g2_score&page=5&to=techsupport#product-list) - [6](/categories/contact-center?order=g2_score&page=6&to=techsupport#product-list) - [7](/categories/contact-center?order=g2_score&page=7&to=techsupport#product-list) - [8](/categories/contact-center?order=g2_score&page=8&to=techsupport#product-list) - 9 - [10](/categories/contact-center?order=g2_score&page=10&to=techsupport#product-list) - [11](/categories/contact-center?order=g2_score&page=11&to=techsupport#product-list) - [12](/categories/contact-center?order=g2_score&page=12&to=techsupport#product-list) - [13](/categories/contact-center?order=g2_score&page=13&to=techsupport#product-list) - … - [22](/categories/contact-center?order=g2_score&page=22&to=techsupport#product-list) - [23](/categories/contact-center?order=g2_score&page=23&to=techsupport#product-list) - [Next ›Next ›](/categories/contact-center?order=g2_score&page=10&to=techsupport#product-list) Spotlight Categories [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Live Chat Software](https://www.g2.com/categories/live-chat) [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [Online Community Management Software](https://www.g2.com/categories/online-community-management) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Themes](/categories/contact-center/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated March 3, 2025 Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record Show More * * * ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026