Best Contact Center Quality Assurance Software - Page 11

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Performline

PerformLine is a marketing compliance software for financial institutions that automates pre-publication review, omni-channel monitoring (web, social, email, voice, chat), AI Response monitoring and risk mitigation. Proprietary rulebooks flag AI-washing, missing disclosures, and regulatory violations aligned with federal and state regulators (such as CFPB, NY DFS, State AGs, and FTC requirements; UDAAP, TILA, Reg Z, and more). Cut manual review time, ensure brand safety, and discover unknown affiliate content across all consumer touchpoints with scalable marketing compliance technology.

PRISM

Proponisi

Proponisi is a Contact Center Intelligence platform that turns customer conversations into measurable outcomes. By analyzing 100% of interactions across calls, chats, and feedback channels, Proponisi uncovers key insights, automates coaching and training, and equips agents with real-time knowledge to perform at their best. The platform also helps reduce call volume, lower operating costs, and eliminate inefficiencies—driving better customer experiences and more scalable, cost-effective contact center operations.

PulseAI360

PulseAI360 is an AI-powered contact center platform developed by Trellissoft Inc. that is designed to transform quality assurance, agent coaching, and compliance management in modern contact centers, especially for BPOs, MSPs, and large-scale operations.

PumpCX

PumpCX is an independent contact center testing and CX assurance company. It runs synthetic customer journeys and agent sessions through live systems, before go-live and in production, from outside the platforms being tested, across AI agents, IVR, voice, digital and messaging. Each journey runs against a known correct outcome, so a result is a pass or a fail rather than an interpretation, and teams know how a journey will behave before a customer meets it. The caller is synthetic. The test isn’t. Only the customer and agent are manufactured. The evidence is real. PumpCX works with enterprises where a broken customer journey carries financial, regulatory or reputational consequence: insurance, banking, government, healthcare, telecommunications and retail. Inside those organizations it is used by CX and contact center leaders protecting service quality as automation takes over more of the journey, by QA and engineering teams who need release confidence without slowing delivery, and by CIO, risk and compliance functions who have to answer for how an AI contact center behaves. The company has been doing this for over ten years. That heritage is contact center quality assurance in its oldest and least glamorous forms: IVR menus, call routing, telephony, load and concurrency, audio quality, numbers that ring in one country and fail in another. Those failures did not disappear when AI arrived, they magnified. PumpCX carries the same discipline into AI CX testing, and the AI assurance is built into the core platform rather than sold as a separate module or acquired and bolted on. Independence is critical. PumpCX does not build the AI agents, the bots, the IVR or the contact center platform it grades. The result is one assurance layer that stays constant through a contact center migration, a model change or a vendor swap, rather than a set of vendor-supplied test tools each grading its own work. PumpCX is platform agnostic and is a NICE 360 technology partner and is listed on the Genesys AppFoundry.

Qualicore

Qualiteam.ai

Qualiteam.ai is an AI-driven platform that helps companies monitor and improve the quality of customer communication. Instead of manually reviewing a small sample of conversations, Qualiteam analyzes 100% of interactions and evaluates them based on custom quality standards. With Qualiteam, you can track how well your team communicates key business initiatives at scale — from promotions and upsells to retention efforts and policy updates.

QualityDesk

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coaching sessions, etc. - Calendar invites with the coaching forms. - You can build all the forms as you like and modify them as you please. - No limits in forms or dimensions. - Automatic data deletion for GDPR. - Multiple reports in real-time, automatic email reports. - API. - Azure AD SSO. - Integrations to contact center softwares. - Integrations to survey tools. - Integrations to HR Systems. QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk: - 30% increase in additional sales in customer service. - 15 points better NPS. - 19% increase in agent effectiveness. - 50% faster training of new agents. - 25% increase in order confirmations in telesales

Quality Hub

Quality Hub is a New Zealand-based software development company specializing in delivering comprehensive quality management systems tailored to organizations of all sizes and industries. Established in 2009, Quality Hub has built a reputation for implementing robust, secure, and user-friendly solutions, particularly within the health sector, where stringent quality control is essential for patient safety. Key Features and Functionality: - Comprehensive Quality Management Systems: Offers a full suite of systems designed to support successful quality management across various organizational needs. - Robust and Secure Solutions: Develops systems that are both secure and reliable, ensuring the integrity and confidentiality of quality management processes. - User-Friendly Interfaces: Focuses on creating intuitive and accessible systems to enhance user experience and facilitate seamless integration into existing workflows. Primary Value and Problem Solved: Quality Hub addresses the critical need for effective quality management by providing tailored software solutions that enhance operational efficiency and ensure compliance with industry standards. By offering secure, user-friendly systems, Quality Hub empowers organizations to maintain high-quality standards, particularly in sectors where quality control is paramount, such as healthcare. This approach not only mitigates risks but also fosters a culture of continuous improvement and excellence within organizations.

Qualora

Quantira Quality Assurance

Control measures to ensure quality across all business processes

RevelirQA

Most support teams only review a small sample of customer conversations. That means they miss the full picture: - where agents are giving wrong or inconsistent answers - where policies are unclear - where customers are getting stuck - and where product or ops issues keep coming up Revelir helps companies review 100% of their customer service interactions at the standard of a human QA analyst. Our AI scores every conversation against your own QA scorecard, with evidence for every judgment. Your QA team moves from manually reviewing tickets to coaching agents and acting on what the AI surfaces. We also enrich every ticket with signals your helpdesk does not produce on its own: sentiment, contact reason, recurring issue type, and custom metrics that matter to your team. Now teams can see what is actually happening across every conversation, and ask questions about their support data in plain English. Deployed in production at Xendit and Tiket.com.

Sabio CX Platform

The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.

Score AI

Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisions.