# Best Contact Center Quality Assurance Software - Page 11

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,400+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, ScorebuddyCX, Genesys Cloud CX, Hiya Connect Branded Call, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=talkdesk)

**Sponsored**

### CoCounsel Legal

Thomson Reuters CoCounsel Legal is the only AI that reasons from authoritative Westlaw content, trusted Practical Law guidance, and your organization’s own knowledge. Built with practicing in-house and law firm lawyers and designed to meet the standard the profession demands, CoCounsel Legal delivers Fiduciary-Grade AI™ to stake your professional reputation on. Simply describe what you need in plain language — whether it's preparing for a deposition or drafting an acquisition agreement — and CoCounsel Legal delivers a polished draft. No prompt engineering, no skill selecting, no switching between tools. CoCounsel Legal is purpose-built for the law and designed to work through a legal problem the way an attorney would -- forming an approach, pursuing the right inquiry, and arriving at a conclusion -- while offering full transparency and citation-backed answers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-09T21%3A11%3A00Z&secure%5Bdisplayable_resource_id%5D=1966&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=94856&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=94856&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%3Fpage%3D11&secure%5Btoken%5D=e00d2a58ae2a9c585c36c07bebda685d90b604eab6cb54b686e4c1e557566798&secure%5Burl%5D=https%3A%2F%2Flegal.thomsonreuters.com%2Fen%2Fc%2Fcocounsel%2Fplans-and-pricing%3Fcid%3D8378944%26chl%3Dna%26sfdccampaignid%3D701PA00000rLADxYAO&secure%5Burl_type%5D=custom_url)

### [Quantira Quality Assurance](https://www.g2.com/products/quantira-quality-assurance/reviews)

Control measures to ensure quality across all business processes

#### Who Is the Company Behind Quantira Quality Assurance?

- **Seller:** [Quantira](https://www.g2.com/sellers/quantira)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [RevelirQA](https://www.g2.com/products/revelirqa/reviews)

Most support teams only review a small sample of customer conversations. That means they miss the full picture: - where agents are giving wrong or inconsistent answers - where policies are unclear - where customers are getting stuck - and where product or ops issues keep coming up Revelir helps companies review 100% of their customer service interactions at the standard of a human QA analyst. Our AI scores every conversation against your own QA scorecard, with evidence for every judgment. Your QA team moves from manually reviewing tickets to coaching agents and acting on what the AI surfaces. We also enrich every ticket with signals your helpdesk does not produce on its own: sentiment, contact reason, recurring issue type, and custom metrics that matter to your team. Now teams can see what is actually happening across every conversation, and ask questions about their support data in plain English. Deployed in production at Xendit and Tiket.com.

#### Who Is the Company Behind RevelirQA?

- **Seller:** [Revelir](https://www.g2.com/sellers/revelir)
- **Year Founded:** 2025
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=911444f67681ee04dc1d68b1df418d93d354ef8f76e51d55cc7256ccb676c3bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevelir-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Sabio CX Platform](https://www.g2.com/products/sabio-cx-platform/reviews)

The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.

#### Who Is the Company Behind Sabio CX Platform?

- **Seller:** [DatapointEurope](https://www.g2.com/sellers/datapointeurope)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82b2c0d9192ebbc43ead091527efa583f810ee083b4048896deed7801294e9b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsabio%2F&secure%5Burl_type%5D=linkedin_company_website)  
650 employees on LinkedIn®

### [Score AI](https://www.g2.com/products/score-ai/reviews)

Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisions.

#### Who Is the Company Behind Score AI?

- **Seller:** [Score AI](https://www.g2.com/sellers/score-ai)
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b21ce37947c3d5e93bdd39eec5762ab3583c1c533498d92c4b7094b14ef67f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusescore&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [SeeEverything](https://www.g2.com/products/seeeverything/reviews)

SeeEverything is an AI-enabled assurance platform purpose-built for banks and credit unions. It replaces outdated manual QA processes and fragmented compliance tools with a unified, 360° solution that improves efficiency, reduces risk behaviors, and embeds coaching to create lasting cultural change. Financial institutions use SeeEverything to digitize compliance and QA reviews, automate scheduling, and track remediation with full verification. Structured issue capture, audit-ready evidence, and regulator-focused dashboards ensure teams can demonstrate compliance clearly and consistently. Integrated “close the loop” coaching connects compliance findings directly to frontline development, preventing repeated errors and improving customer outcomes. The platform combines three powerful modules: - Compliance – digital QA reviews, remediation tracking, automated scheduling, and AI-powered root cause analysis. - Capability – observation and performance coaching, goal tracking, and AI-driven coaching quality analysis to uplift staff capability. - Cadence – digital meeting agendas, attendance tracking, and operating rhythm tools that strengthen accountability and team performance. With real-time dashboards, SeeEverything provides visibility from the frontline to the boardroom. Branch managers gain clear insights into team behaviours, regional leaders can monitor trends and coaching consistency, and executives receive system-wide oversight of non-financial risk. Proven results include: - 25% QA efficiency uplift in under 90 days - 50%+ reduction in repeated compliance issues - 100% customer satisfaction and recommendation rate - Stronger regulator confidence and improved customer trust Trusted by major banks and credit unions, SeeEverything delivers measurable results while supporting cultural uplift. From identifying compliance issues to addressing root causes and coaching teams at scale, SeeEverything enables financial institutions to move with clarity, confidence, and purpose.

#### Who Is the Company Behind SeeEverything?

- **Seller:** [SeeEverything](https://www.g2.com/sellers/seeeverything)
- **Year Founded:** 2007
- **HQ Location:** Auckland, NZ, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=902fcbd5f656131aa2d6678ef5a82416969131fd30ab7f5340be06ac73e4965a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18048947&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [serviceMob](https://www.g2.com/products/servicemob/reviews)

ServiceMob, Inc. is a startup based in Southern Califorina, with a mission to fix the many inefficiencies in how people access and interact with companies when they need customer service.

#### Who Is the Company Behind serviceMob?

- **Seller:** [serviceMob](https://www.g2.com/sellers/servicemob)
- **Year Founded:** 2021
- **HQ Location:** Irvine, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebdd9171066804ffe9d120218720db4ff338dc9fe2de60773ad3259be2ae01a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fservicemob%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Shadow CMS](https://www.g2.com/products/shadow-cms/reviews)

Shadow CMS Enterprise for the Cloud is a fully-scalable unified communication management solution allowing administrators to forecast, monitor and allocate communications management expenses

#### Who Is the Company Behind Shadow CMS?

- **Seller:** [Telecost](https://www.g2.com/sellers/telecost)
- **Year Founded:** 1990
- **HQ Location:** Oshawa, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ebde0311246a0747b7c859750b6279112fd191876ed36cb8b83e28a649e037&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frsiltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [Smart Role](https://www.g2.com/products/smart-role/reviews)

Smart Role is a customer service training and simulation platform that uses AI to generate realistic role plays, coaching, and evaluations for support teams. It is designed for companies that onboard, train, or upskill customer service agents across chat, email, or voice channels. The platform centralizes scenario-based training, knowledge alignment, and performance assessment so teams can practice real interactions and build skills more consistently. Smart Role is built for in-house support teams, BPOs, and service operations that want to improve quality while reducing the time required for manual coaching. The platform connects to a company’s existing documentation and past customer conversations to generate simulations that reflect real products, policies, and workflows. This allows new hires and experienced agents to practice the scenarios they are most likely to encounter in their day-to-day work. Key features and functionality include: • AI-generated training simulations for chat, email, and voice, based on real use cases and documentation. • Automated coaching and scoring on accuracy, empathy, tone, communication, and problem-solving. • Custom virtual customers that mirror a company’s typical customer behaviors and communication style. • Scenario libraries and training paths that support onboarding, continuous learning, and skill development. • Integrations with tools such as Zendesk, Intercom, and knowledge bases to keep training aligned with live operations. Smart Role is used by organizations that need to scale their operations, reduce onboarding time, or maintain quality during periods of high volume. It provides a structured way for agents to practice complex or sensitive situations before handling real customer interactions. Managers benefit from automated evaluations, which reduce the need for time-consuming manual reviews and allow them to focus on targeted coaching instead. Benefits and value for users: • More consistent training through standardized scenarios and automated feedback. • Faster ramp-up for new hires thanks to hands-on practice with relevant situations. • Continuous reinforcement of knowledge and soft skills for existing agents. • Improved operational readiness during seasonal peaks or organizational changes. • Reduced coaching workload for team leads and training managers. Smart Role helps teams create a more predictable, data-driven training process that supports quality, efficiency, and agent confidence. It offers a practical alternative to traditional classroom training, shadowing, or manual role-plays by giving every agent access to structured, repeatable learning experiences.

#### Who Is the Company Behind Smart Role?

- **Seller:** [Smart Role](https://www.g2.com/sellers/smart-role)
- **Year Founded:** 2024
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=725ebdc71d6f89b01ce100827fe3f92b7eaf137bd2ed785f74b4d7c43a9fe039&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmart-role%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Solidroad](https://www.g2.com/products/solidroad/reviews)

Constantly improve your customer experience. Increase CSAT without extra cost using the AI QA & training platform that reviews 100% of customer conversations. Create tailored training for human reps and refine AI agents.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Solidroad?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 8.3/10 (Category avg: 9.1/10)
- **Calibration:** 8.3/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Solidroad?

- **Seller:** [Solidroad](https://www.g2.com/sellers/solidroad)
- **Year Founded:** 2023
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69eea3537c6d689352344810b84ace8452fcd78ab5526ec34ac6817203d97478&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsolidroad%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Do G2 Reviewers Say About Solidroad?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **realistic AI simulations** incredibly helpful, enhancing their creative thinking as prospective customer experience agents.
- Users appreciate the **ease of use** of Solidroad, enjoying its simple interface packed with all necessary features.
- Users appreciate the **user-friendly interface** of Solidroad, which simplifies tracking and enhances the hiring and training process.
- Users appreciate the **easy-to-use interface** of Solidroad, which simplifies tracking and enhances hiring and training processes.

##### Cons

- Users experience **call issues** where AI interrupts before they finish speaking, disrupting the conversation flow.
- Users find the **inadequate AI capabilities** of Solidroad stressful, as it sometimes mimics agent behavior unexpectedly.

#### What Are Recent G2 Reviews of Solidroad?

**["Just amazing!"](https://www.g2.com/survey_responses/solidroad-review-9486608)**

**Rating:** 5.0/5.0 stars

_— Joselyn M._

[Read full review](https://www.g2.com/survey_responses/solidroad-review-9486608)

**["It was easy to use and quite comprehensive with the reviews"](https://www.g2.com/survey_responses/solidroad-review-9402169)**

**Rating:** 4.0/5.0 stars

_— Hussein Y._

[Read full review](https://www.g2.com/survey_responses/solidroad-review-9402169)

### [Soundkit](https://www.g2.com/products/soundkit/reviews)

Voice agent QA for teams who can’t afford broken calls, compliance gaps, or production failures. Simulate thousands of conversations, validate legal requirements, and monitor what’s actually happening in the real world.

#### Who Is the Company Behind Soundkit?

- **Seller:** [Soundkit](https://www.g2.com/sellers/soundkit)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Speechlog AI Analytics](https://www.g2.com/products/speechlog-ai-analytics/reviews)

In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ needs and satisfaction drivers​ Speechlog AI Analytics provides real actionable insights that can change the way you operate​​ Customer Insights Analyze every interaction to reveal hidden patterns, customer sentiment, and key drivers behind customer satisfaction​ Agents Performance Identify issues and areas where agents need to uplift their skills, allowing for better improvement planning​ Pattern Analysis Identify trends and reasons of calls to help you tailor customer responses and improve service strategies Compliance Detect breaches and risks and ensure that all interactions align with standards and requirements​

#### Who Is the Company Behind Speechlog AI Analytics?

- **Seller:** [Globitel](https://www.g2.com/sellers/globitel)
- **Year Founded:** 1996
- **HQ Location:** Amman, JO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3af3b014b3f3d573da6c0bc601f44732e6ce2cb1debd6696e46d7fbcc26645d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglobitel%2F&secure%5Burl_type%5D=linkedin_company_website)  
218 employees on LinkedIn®

### [Speechlog Retail](https://www.g2.com/products/speechlog-retail/reviews)

In-store interactions are crucial for customer satisfaction, yet basic management methods lack the tools to capture and analyze these exchanges effectively to understand performance drivers and allow continuous improvement Speechlog Retail provides a new perspective that enables better customer experience Record All Interactions Capture every in-store interaction to ensure no detail is missed, providing a complete view of service quality Implement QA System Deploy a quality assurance process to evaluate and improve in-store interactions, ensuring consistent service delivery Understand Behaviors Analyze recorded interactions to gain valuable insights into employees’ behaviors, helping to refine service quality Manage Compliance Ensure adherence to company policies and regulations by tracking and reviewing interactions for compliance management

#### Who Is the Company Behind Speechlog Retail?

- **Seller:** [Globitel](https://www.g2.com/sellers/globitel)
- **Year Founded:** 1996
- **HQ Location:** Amman, JO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3af3b014b3f3d573da6c0bc601f44732e6ce2cb1debd6696e46d7fbcc26645d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglobitel%2F&secure%5Burl_type%5D=linkedin_company_website)  
218 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Speechlog Retail?

**["Great Tool for Improving Customer Service"](https://www.g2.com/survey_responses/speechlog-retail-review-11491806)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/speechlog-retail-review-11491806)

### [Supportman](https://www.g2.com/products/supportman/reviews)

AI Quality Assurance Tools for your Intercom Support Team–Right in Slack Supportman automates agent feedback, rating notifications, and reporting to improve CSAT and IQS without weeks of setup

#### Who Is the Company Behind Supportman?

- **Seller:** [Tettra](https://www.g2.com/sellers/tettra-b85840df-6c73-4d97-a333-7014b1408a5b)
- **Year Founded:** 2015
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb9f8cabcbdcd52f20f074fd782f5e4b17c5434ea6bc3429f31887d906ef6baf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftettra%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [Tata Communications Kaleyra CCaaS](https://www.g2.com/products/tata-communications-kaleyra-ccaas/reviews)

Tata Communications CCaaS is a cloud-based contact center platform that empowers businesses to deliver seamless, secure, and scalable customer experiences across voice, video, chat, email, and social channels. Key Features: Omnichannel support (voice, video, chat, email, social) Global SIP trunking & PSTN replacement AI-driven automation & analytics CRM & third-party integrations (Salesforce, MS Dynamics, etc.) Advanced call routing & IVR Workforce management & quality monitoring Enterprise-grade security & compliance (PCI-DSS, ISO, GDPR) Real-time & historical reporting dashboards Cloud-native scalability & resiliency Managed services & 24/7 support

#### Who Is the Company Behind Tata Communications Kaleyra CCaaS?

- **Seller:** [Tata Communications](https://www.g2.com/sellers/tata-communications)
- **Year Founded:** 2002
- **HQ Location:** Mumbai, Maharashtra
- **Twitter:** @tata\_comm  
30,073 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=811905e131ee5e1b2f8bf7b3b7e105867388b8f6817d51d900fecd485cc202cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4085%2F&secure%5Burl_type%5D=linkedin_company_website)  
16,829 employees on LinkedIn®
- **Ownership:** NSE: TATACOMM.NS

### [voicewatch](https://www.g2.com/products/voicewatch/reviews)

Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected. End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned. Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor costs down.

#### Who Is the Company Behind voicewatch?

- **Seller:** [Infovista](https://www.g2.com/sellers/infovista-071a3899-e097-4f78-809a-3258a273e0cd)
- **Year Founded:** 1995
- **HQ Location:** Massy, Île-de-France, France
- **Twitter:** @Infovista  
2,290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c878d8a2e30636efcd8a94b17777f691a7f10d819c302e9ffa90a79278a2c11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfovista%2F&secure%5Burl_type%5D=linkedin_company_website)  
835 employees on LinkedIn®

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 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
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Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Contact center quality assurance software is primarily used by customer service managers to assess agent performance, provide timely feedback to employees, and increase department productivity. Contact center quality assurance software can be integrated with other sales or customer service tools such as [CRM software](https://www.g2.com/categories/crm) or [help desk software](https://www.g2.com/categories/help-desk), but many also offer the option to be used as a standalone product.

While many companies offer contact center quality assurance solutions as a standalone product, there are a few who offer an all-in-one solution in which quality assurance is provided as an additional feature along with the product’s core offering.

To qualify for inclusion in the Contact Center Quality Assurance category, a product must:

- Facilitate the creation and customization of scorecards for evaluating customer interactions
- Offer tools for delivering personalized feedback or coaching sessions to agents
- Provide analytics that give insight into team and agent performance
- Integrate with other customer service or CRM software
- Be specifically intended for use within a call center environment

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