[ Zoom Wo... Reviews ](https://www.g2.com/products/zoom-workforce-engagement-management/reviews) [ Zoom Wo... Reviews ](https://www.g2.com/products/zoom-workforce-engagement-management/reviews) # Zoom Workforce Engagement Management Pricing Overview [Editedit](https://my.g2.com/zoom-workforce-engagement-management/pricings) ## Zoom Workforce Engagement Management Pricing Key Insights Last updated on Apr 09, 2026 * * * Zoom Workforce Engagement Management offers **3 pricing editions** , starting from **$68.97** to **$149**. Zoom Workforce Engagement Management pricing tiers are designed to support different usage levels and team sizes. Compare the Zoom Workforce Engagement Management pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Zoom** for **custom pricing**. * * * Essentials — $68.97 / 1 Agent Per Month Premium — $99 / 1 Agent Per Month Elite — $149 / 1 Agent Per Month Rated 5.0 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Essentials Starting at $68.97 1 Agent Per Month For IT help desk, inbound contact center, and core omnichannel contact center - AI Companion - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration CRM, ZEN, NOW, MSFT - Surveys / VoC - Data Privacy PII Redaction & Customer Managed Key - Voice Inbound channels - Video Digital channels - Chat & SMS Digital channels Show More Premium Starting at $99.00 1 Agent Per Month For inbound, outbound, and omnichannel contact centers - AI Companion - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration CRM, ZEN, NOW, MSFT - Surveys / VoC - Data Privacy PII Redaction & Customer Managed Key - Voice Inbound channels - Video Digital channels - Chat & SMS Digital channels - Email Digital channels - Social Digital channels - Outbound Dialers Progressive Show More Elite Starting at $149.00 1 Agent Per Month Omnichannel contact center including AI Expert Assist and Workforce Engagement Management - AI Companion - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration CRM, ZEN, NOW, MSFT - Surveys / VoC - Data Privacy PII Redaction & Customer Managed Key - Voice Inbound channels - Video Digital channels - Chat & SMS Digital channels - Email Digital channels - Social Digital channels - Outbound Dialers Progressive - AI Expert Assist - Quality Management - Workforce Management Show More Pricing information for Zoom Workforce Engagement Management is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zoom Workforce Engagement Management must be conducted with the seller. Pricing information was last updated on November 25, 2025 Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,537) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") JustCall 4.3/5(2,391) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-workforce-engagement-management/competitors/alternatives) ## Zoom Workforce Engagement Management Alternatives Pricing The following is a quick overview of editions offered by other [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) | ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg) [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ##### Starter Suite | Starting at $25.001 User Per Month | The simple CRM suite for marketing, sales, service, and commerce. - Case Management - Knowledge Management - Salesforce Mobile App - Customizable Reports and Dashboards - Task Management, Activity Feed - Lightning App Builder - AppExchange App Integration [Show More](javascript:void(0);) | | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png) [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ##### Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ - Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![JustCall](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png) [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) ##### Team | $29.002 - User/Month (Billed Annually) | Business phone system with CRM integrations - Local number in 70+ countries - Unlimited inbound minutes - Unlimited outbound minutes - 100+ CRM & data integrations - Messaging suite - IVR & call menus setup - Unlimited AI transcription minutes - AI voice agent (add-on) - AI Review Assist (add-on) - Team performance analytics & reporting - 500 SMS segments - SMS Bundles (add-on) - API access & workflows [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various Zoom Workforce Engagement Management alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ##### Categories on G2 [ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [ Which live chat software is best for ecommerce ](https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams)[ Greenhouse vs Lever vs Workable: which ATS is actually better for a mid-market company hiring across multiple departments? ](https://www.g2.com/discussions/what-s-the-best-ats-for-recruiters-managing-hundreds-of-applications-per-role-without-losing-track-of-candidates)[ Which content creation tool integrates with design software? ](https://www.g2.com/discussions/which-content-creation-tool-integrates-with-design-software) [ Which employee identity theft protection systems achieve fast implementation without ongoing administrative overhead? ](https://www.g2.com/discussions/which-employee-identity-theft-protection-systems-achieve-fast-implementation-without-ongoing-administrative-overhead)[ Which retail media platforms go beyond the native Amazon advertising tools for brands with tight margins that need better automation and reporting than Seller Central provides? ](https://www.g2.com/discussions/which-retail-media-platforms-go-beyond-the-native-amazon-advertising-tools-for-brands-with-tight-margins-that-need-better-automation-and-reporting-than-seller-central-provides)[ Pros and Cons Details ](https://www.g2.com/products/zoom-workforce-engagement-management/reviews?qs=pros-and-cons) Show More [ Which live chat software is best for ecommerce ](https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams)[ Greenhouse vs Lever vs Workable: which ATS is actually better for a mid-market company hiring across multiple departments? ](https://www.g2.com/discussions/what-s-the-best-ats-for-recruiters-managing-hundreds-of-applications-per-role-without-losing-track-of-candidates)[ Which content creation tool integrates with design software? ](https://www.g2.com/discussions/which-content-creation-tool-integrates-with-design-software) [ Which employee identity theft protection systems achieve fast implementation without ongoing administrative overhead? ](https://www.g2.com/discussions/which-employee-identity-theft-protection-systems-achieve-fast-implementation-without-ongoing-administrative-overhead)[ Which retail media platforms go beyond the native Amazon advertising tools for brands with tight margins that need better automation and reporting than Seller Central provides? ](https://www.g2.com/discussions/which-retail-media-platforms-go-beyond-the-native-amazon-advertising-tools-for-brands-with-tight-margins-that-need-better-automation-and-reporting-than-seller-central-provides)[ Pros and Cons Details ](https://www.g2.com/products/zoom-workforce-engagement-management/reviews?qs=pros-and-cons)