# yoummday Reviews **Vendor:** yoummday **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 2.5/5.0 **Total Reviews:** 2 ## About yoummday yoummday's proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. As a result, companies get access to a comprehensive outsourcing software solution and a global workforce of freelance customer care and sales professionals for a fraction of the cost of a traditional BPO. Over 100 international companies (including Fortune 500 and DAX-listed) already use yoummday to care for their customers. They benefit from a modular software solution and the opportunity to instantly recruit a scalable CX workforce from over 25,000 vetted and verified multilingual freelancers. Yoummday's sustainable outsourcing solution is simply a better way to BPO. The yoummday technology platform is an all inclusive solution that facilitates:  - Global market place of over 25,000 vetted and verified freelance CX professionals - Freelancer recruitment - Training and coaching - Quality management - Workforce management - Contracts with freelancers Choose from two delivery models: - Self-Service: Recruit and manage your own CX team - Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team Yoummday's USP's are: High-Quality Freelance CX Agents - Better compensation attracts high-quality agents - Fully identified, vetted, and verified - Search CX skills, experience, and language levels - Agents’ potential as effective brand advocates increases because they choose the brands they represent - Choosing their own working schedule makes agents happier - A pay-for-performance model motivates agents to work - Yoummday freelancers rated it 70 in NPS scoring - Low agent churn for consistent support Global Talent Pool - Select freelancers based on location and budget - Hire CX freelancers without labour market restrictions - Access 35+ languages at a native level - Source from multiple geographies for seamless business continuity - Freelancers are available 24/7 for ‘follow-the-sun’ operations - Onshore, nearshore, and off-shoring are all possible in just a few clicks Scalable - Yoummday freelancers are available to train and work immediately - Scale your workforce in a matter of hours - Zero recruitment lead time - Flexible attrition and retention - Simple cooperation with freelancers Affordable - Price-for-performance payment model - Self-service and managed service options - No overhead costs for additional headcount - Save on infrastructure expenditure - Eliminate all recruitment costs Positive Environmental & Social Impact - Lower carbon emissions from an at home workforce - Inclusive and supporting a diverse range of individuals with varying abilities - Fair compensation - Improved work-life balance, agents select their work schedule Security - AI enabled security and GDPR compliant yoummday... - integrates with all popular systems and architecures - is secured by three-factor biometric identification - is completely modular, and has no license fees - includes automation tools for improved efficiency The yoummday technology platform includes: Recruiting and training - Global Sourcing - Training via our edYoucation Platform, e-Classrooms & Self-Learning Telephony/vACD - IVRs, queues, etc. - In combination with customer ACD - Own dialer Security and Data protection - 4 factor authentication - Voice recognition & typing DNA - Tech checks, data security trainings, decentralization Workforce Management - Intuitive shift planning for talents and clients - Live monitoring and communication tools for WFM Quality Management - Recording of calls - AI-supported analysis- tools (speech-to-text, emotion recognition) Billing and Collection - Real-time income-view for talents - Payment processing via platform Compliances and Data protection - Data Protection Standards: Procedural and technical security incl. 4-point authentication (VPN-Certificate; Biometric authentication (speech/typing analysis); Georeferencing (yoummday app); Login & PIN) - GDPR Compliance: GDPR-Compliant global sourcing with Transfer Impact Assessment - PCI DSS Compliance: Compliant with all 13 requirements of the Payment Card Industry Data Security Standard - Business Continuity Concept: 3x technical redundancy for uninterrupted service - ISO 27001 Information Security compliant - DIN ISO 9001-2015: Quality Management ## yoummday Reviews ### 1. BAD- both their UI and work experience as staff **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about yoummday?** Absolutely nothing. I worked for this company as a freelancer and used their system for many years. it is full of bugs and their practises are exploitative. **What do you dislike about yoummday?** EVERYTHING. I think yoummday is the low bottom of the gig economy. Their platform sucks as well- and their live support is often not very helpful. Performance often fails during the many It updates- especially on friday afternoons. **What problems is yoummday solving and how is that benefiting you?** Yoummday mainly solves problems by outsourcing calls from companies to talents. In theory they hire freelancers who could potentially benefit from remote work for big brands. In practise labor is low pay, systems are failing. I was on the talent side for years and I cannot recommend them in any way. ### 2. absolutely helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Emre S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about yoummday?** We are using yoummday to outsource our sales. Even with a small budget, it's easy to find awesome talents and grow the business. I would highly recommend yoummday for sales purposes. **What do you dislike about yoummday?** It can take some time to find the right talent for your poject but once you have the talent or team everything works smooth and easy. I have not experienced any bugs so far. **What problems is yoummday solving and how is that benefiting you?** yoummday is solving our sales issues. Thanks to their experienced pool of outbound talents we are able to outsource cold calling and generate high quality leads. - [View yoummday pricing details and edition comparison](https://www.g2.com/products/yoummday/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A31%3A00+-0500&secure%5Bsession_id%5D=bf0a168e-63ab-46c5-b330-ba4849c37eac&secure%5Btoken%5D=929e8e89a277cdabcbbe7c36f91a82880b2c652e767a3e4a4ef8019d298f825f&format=llm_user) ## yoummday Features **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Generative AI** - AI Text-to-Speech **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization ## Top yoummday Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,927 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)