--- title: Zoom Workforce Engagement Management Reviews meta_title: 'Zoom Workforce Engagement Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Zoom Workforce Engagement Management works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-09-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoom Workforce Engagement Management Reviews **Vendor:** Zoom **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Zoom Workforce Engagement Management Empower your team with AI-first Workforce Engagement Management. Enable high-quality interactions and compliance with organizational standards, and get critical insights that help you maintain optimal staffing levels with Zoom Quality Management and Workforce Management. Uncover critical business insights with speech and text analytics and evaluate your customer service interactions with AI so supervisors can focus on coaching. ## Zoom Workforce Engagement Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **effective coaching capabilities** in Zoom Workforce Engagement Management for managing teams and training reviews. (1 reviews) - Users appreciate the **effective customer support** that simplifies management and training review processes. (1 reviews) **What users dislike:** - Users report **improvement needed** due to too many rooms and delayed name changes affecting usability. (1 reviews) ## Zoom Workforce Engagement Management Reviews ### 1. Excellent for Managing Teams Efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus Miguel B. | Team Manager, Insurance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** December 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zoom Workforce Engagement Management?** to be able to manage people and esay to review training **What do you dislike about Zoom Workforce Engagement Management?** that too many rooms, and that names dsont get change until day after **What problems is Zoom Workforce Engagement Management solving and how is that benefiting you?** the trainig most of the part - [View Zoom Workforce Engagement Management pricing details and edition comparison](https://www.g2.com/products/zoom-workforce-engagement-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+20%3A18%3A55+-0500&secure%5Bsession_id%5D=eeab61a0-496b-4e3d-9d60-40aeb609692c&secure%5Btoken%5D=01c25b3cab8830b48ef849a84099772c7d76a10e8859fed27c072984737075bb&format=llm_user) ## Zoom Workforce Engagement Management Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Zoom Workforce Engagement Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,884 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews)