# Best Cloud PBX Platforms Software for Small Business - Page 2

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall Cloud PBX Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Cloud PBX Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Cloud PBX Platforms category.

In addition to qualifying for inclusion in the Cloud PBX Platforms Software category, to qualify for inclusion in the Small Business Cloud PBX Platforms Software category, a product must have at least 10 reviews left by a reviewer from a small business.





## Top Cloud PBX Platforms Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,378 reviews) | Unified cloud PBX with AI-captured call intelligence | "[Stable calls, solid messaging, and AI that actually helps after meetings](https://www.g2.com/survey_responses/ringex-review-13097268)" |
| 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,550 reviews) | Multi-device VoIP with unified call routing | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" |
| 3 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Multi-device cloud PBX with Microsoft Teams routing | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" |
| 4 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Zoom-native cloud PBX with unified calling | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" |
| 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with AI call transcription | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" |
| 6 | [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) | 4.7/5.0 (207 reviews) | AI-summarized calls with CRM auto-logging | "[Keep a French number abroad, with excellent call quality](https://www.g2.com/survey_responses/allo-review-13081269)" |
| 7 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | CRM-integrated VoIP with international number provisioning | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |
| 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-integrated cloud telephony with AI call intelligence | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" |
| 9 | [TeleCMI](https://www.g2.com/products/telecmi/reviews) | 4.8/5.0 (292 reviews) | CRM-integrated cloud PBX with live call supervision | "[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)" |
| 10 | [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) | 4.8/5.0 (79 reviews) | Multi-deployment PBX with unified omnichannel calling | "[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)" |

---
## What Are the Most Common Questions About Cloud PBX Platforms Software?
*AI-generated · Last updated: May 26, 2026*
### What best platforms for integrating PBX with CRM?
Based on G2 reviews, buyers looking for CRM-connected cloud PBX tools most often mention easier call logging, contact matching, and smoother follow-up workflows. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for Salesforce, HubSpot, and broader CRM integrations that help route calls and capture activity automatically. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) also stands out for CRM integration that simplifies account lookup and client service. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) highlight integrations with Salesforce and Google Workspace, especially for teams trying to unify calling and collaboration. Reviewers also note that setup complexity can vary depending on workflow needs.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex/reviews) – frequently used with Salesforce and HubSpot for routing, call tracking, and CRM-based workflows
- [Nextiva](https://www.g2.com/products/nextiva/reviews) – helpful for CRM-connected calling, account lookup, and streamlined client communication
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – suited for teams wanting calling plus integrations with Salesforce and Google Workspace


### What best software for multi-location PBX management?
Based on G2 reviews, multi-location management usually comes down to centralized administration, consistent routing, and easier onboarding across sites. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often described as useful for connecting offices, remote staff, and multiple sites from one system, with admins highlighting user management and shared communication tools. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for keeping locations on the same phone system and supporting remote routing. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also point to cloud-based management that reduces on-prem maintenance and simplifies adding users or extensions across locations.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex/reviews) – supports centralized admin tasks, multi-site communication, and remote user management
- [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps keep multiple locations on one phone system with reliable routing and remote access
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – fits organizations that want scalable cloud management across offices without local hardware


### Which cloud PBX platform offers the best mobile app?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for this question because recent reviewers most often describe mobile flexibility as central to their day-to-day use. According to verified users, the app helps them answer calls from anywhere, separate business from personal communication, and stay reachable across laptop, desk phone, and mobile. G2 reviewers mention useful mobile scenarios like voicemail transcripts by email, remote call handling, SMS communication, and business-number access while away from the office. Reviews also note some mobile-related drawbacks, including occasional app lag, texting limitations, and connectivity issues on weaker networks, but the volume of positive recent feedback is still the most substantial.


### What top platforms for secure cloud-based telephony?
Based on G2 reviews, security-minded buyers tend to focus on centralized control, compliance support, call recording governance, and dependable administration. According to verified users, [Webex Calling](https://www.g2.com/products/webex-calling/reviews) is often associated with secure, stable calling environments and strong control features for regulated or distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for stable call quality, responsive support, and consolidated administration that reduces communication sprawl. Reviews of [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight centralized calling, voicemail, and meetings in one environment, which helps simplify management for remote teams. Buyers should note that some reviews mention setup complexity for advanced routing and admin settings.

**Here are some of the top-rated products on G2:**

- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) – often chosen for centralized controls, recording support, and stable communication across teams
- [Nextiva](https://www.g2.com/products/nextiva/reviews) – useful for organizations wanting reliable voice service and easier centralized administration
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – fits teams consolidating calls, voicemail, and meetings into one managed platform


### Which is the best cloud PBX platform for business phone systems?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the clearest single winner for general business phone system needs because it has the highest recent review presence among eligible products and broad buyer-relevant coverage. According to verified users, it supports business calling, messaging, video meetings, voicemail management, faxing, analytics, and remote access in one platform. G2 reviewers mention that it is especially useful for teams replacing physical phone systems, handling queues and extensions, and enabling staff to work across devices without losing business continuity. Reviews also reference helpful CRM integrations, admin usability, and reliable support, while noting that some users want simpler reporting, better texting, or a more modern interface.


### What top-rated cloud PBX platforms for call quality and reliability?
Based on G2 reviews, call quality and reliability remain two of the biggest buying themes in this category. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for dependable day-to-day calling, strong audio quality, and consistent performance across devices, though some reviewers note occasional downtime or network-related issues. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) stands out for stable calling, minimal downtime, and dependable service across office and remote settings. Reviews for [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight reliable call quality and easy cloud-based calling, especially for teams already using Zoom, though some users mention that internet stability can affect performance.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex/reviews) – often used for reliable calling, cross-device access, and strong overall audio quality
- [Nextiva](https://www.g2.com/products/nextiva/reviews) – recognized for stable service, clear calls, and dependable remote and office use
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – well suited for cloud calling with consistent quality inside the Zoom environment


### Which PBX platform offers AI-powered call analytics?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) appears most often in buyer feedback about AI-assisted call insights. According to verified users, teams rely on AI-generated summaries, note-taking, transcripts, and analytics features to reduce manual documentation and improve compliance or follow-up accuracy. G2 reviewers mention that these features help them review calls, capture details faster, and keep records centralized. Other reviewed products also mention AI-adjacent capabilities, including call summaries, transcription, or receptionist automation, but RingEX shows the broadest recent pattern tied specifically to call review and operational visibility. Reviews do note that some users want deeper reporting or better scoring consistency, so AI usefulness may depend on the workflow being measured.


### What top tools for hosted VoIP solutions?
Based on G2 reviews, hosted VoIP buyers usually want simple deployment, reliable routing, and flexibility for desk, desktop, and mobile use. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is widely used as a hosted calling platform that combines voice, messaging, fax, and meetings while supporting remote access and admin controls. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is appreciated for ease of use, straightforward setup, and dependable service for both office and remote teams. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also highlight cloud-based calling that replaces on-prem hardware and supports user management, analytics, and mobile access, though some users report admin complexity.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex/reviews) – hosted voice platform for calls, messaging, fax, meetings, and remote team access
- [Nextiva](https://www.g2.com/products/nextiva/reviews) – practical for organizations wanting easy setup and dependable hosted business calling
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – cloud-based option for replacing on-prem systems with mobile and admin flexibility


### Which cloud PBX software offers the most scalability?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for scalability because recent reviewers repeatedly describe adding users, supporting remote teams, and consolidating communications as their organizations grow. According to verified users, it helps manage extensions, queues, devices, and business numbers across teams and locations while keeping communication centralized. G2 reviewers mention examples ranging from onboarding new employees to handling multiple departments, hybrid work, and multi-site communication from one platform. Other products also receive praise for scaling users or locations, but RingEX has the deepest recent review coverage in this dataset. Some reviews mention setup complexity for advanced configurations, yet the overall scaling story remains especially strong.


### What best tools for managing remote team communications?
Based on G2 reviews, tools for remote team communication are most valued when they combine calling, messaging, meetings, and mobile access without forcing users into separate systems. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often praised for keeping calls, video meetings, messaging, and task coordination in one place for hybrid and distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) helps teams stay connected remotely through desktop and mobile access, routing, and centralized communication. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also emphasize remote coordination, mobile accessibility, and cloud-based communication without on-prem hardware, although some users mention occasional connectivity or admin usability issues.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex/reviews) – supports remote teams with unified calling, meetings, messaging, and admin visibility
- [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps hybrid teams stay reachable through mobile, desktop, and centralized routing
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – useful for distributed teams needing mobile access and cloud communication in one platform




## G2 Grid® for Cloud PBX Platforms Software
![G2 Grid® for Cloud PBX Platforms Software plotting products by satisfaction and market presence](https://www.g2.com/categories/cloud-pbx-platforms/grids.png?focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=71595&focus%5B%5D=87468&focus%5B%5D=70977&focus%5B%5D=95230&focus%5B%5D=1451753&focus%5B%5D=1424060)
Highlighted products: Nextiva, RingEX, 8x8 Work, CloudTalk, Webex Calling, Ringover, Zoom Phone, and Allo.
Underlying data: [Grid® JSON](https://www.g2.com/categories/cloud-pbx-platforms/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=8x8-work&focus%5B%5D=cloudtalk&focus%5B%5D=webex-calling&focus%5B%5D=ringover&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=the-mobile-first-company-allo&segment=small-business)


## How Many Cloud PBX Platforms Software Products Does G2 Track?
**Total Products under this Category:** 140

### Category Stats (Jul 2026)
- **Average Rating**: 4.44/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Hosted PBX Business Phone System (+1.78%) - Among all products in this category, Hosted PBX Business Phone System recorded the largest rating increase compared to last month
*Last updated: July 18, 2026*


## How Does G2 Rank Cloud PBX Platforms Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,200+ Authentic Reviews
- 140+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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## What Is Cloud PBX Platforms Software?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to Cloud PBX Platforms Software?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [VoIP Providers](https://www.g2.com/categories/voip-providers)
- [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)