What is Business Process Management (BPM) Software?

Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting. With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them. What Types of Business Process Management (BPM) Software Exist? There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes. Standard BPM software With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as CRM software and ERP software. With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them. Digital process automation (DPA) DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use digital process automation to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient.

What are the Common Features of Business Process Management (BPM) Software?

The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals. Real-time process monitoring: Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight. Document automation: Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s core HR software. BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems. Process automation: Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface. In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case. Other Features of Business Process Management Software: Document generation, Finance, Low-code app development, No-code app development, Process analysis Specific Subject Matters: Human resources

What are the Benefits of Business Process Management (BPM) Software?

Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions. Increased efficiency: Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest. Enhanced productivity: If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones. Improved collaboration: Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful.

Page 2 | Best Business Process Management Software: User Reviews from September 2026

Integrated Management System (IMS)

Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness. Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve. AI strengthens governance, improves accuracy, and reinforces regulatory control.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate Integrated Management System (IMS)?

Intelligence: 8.6/10 (Category avg: 8.4/10)
Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
Process Overview: 8.3/10 (Category avg: 8.9/10)
Process Analysis: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Integrated Management System (IMS)?

Seller: Interfacing Technologies Corporation
Year Founded: 1983
HQ Location: Quebec, Canada
Twitter: @interfacing
683 Twitter followers
LinkedIn® Page: www.linkedin.com
75 employees on LinkedIn®

Who Uses This Product?

Who Uses This: CEO
Top Industries: Management Consulting, Telecommunications
Company Size: 48% Large, 36% Small

What Do G2 Reviewers Say About Integrated Management System (IMS)?

AI-generated summary from verified user reviews

Pros

Users value the real-time visibility and control Interfacing provides over compliance processes and service delivery.
Users value the ease of use of the Integrated Management System, enhancing workflow mapping and compliance tracking.
Users value the complete visibility into processes and controls provided by Interfacing, enhancing service delivery and compliance.
Users value the complete visibility into processes and governance provided by Integrated Management System, enhancing consistency and control.
Users value the seamless integration of GRC and BPM, enhancing the auditing process and compliance management.

Cons

Users find the learning curve steep, requiring time and support for effective configuration and usability.
Users find the steep learning curve challenging initially, requiring time and support to become familiar with the system.
Users find the complex setup of the Integrated Management System can be time-consuming and requires thorough training.
Users find the complexity of the IMS overwhelming initially, requiring time for configuration and user training.
Users find the difficult learning curve in IMS requires initial support and training for effective use.

What Are Recent G2 Reviews of Integrated Management System (IMS)?

"Excellent Platform for Process Transparency and Risk Control"

Rating: 4.5/5.0 stars

— Tom K.

Best Business Process Management Software - Page 2

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