G2

Mardi H.

Election Officer

Mid-Market (51-1000 emp.)

6/21/2026

"Flowingly Made SOPs Effortless—Intuitive Platform with Outstanding Support"

5/5

What do you like best about Flowingly?

Flowingly has been one of the most successful digital tools we've introduced at Maribyrnong City Council. What really stood out was how quickly staff embraced it—we saw adoption rates that exceeded our expectations, with teams across the organisation recognising the value almost immediately.

One of the most beneficial features has been the ability to capture and document Standard Operating Procedures (SOPs). Traditionally, documenting processes can feel like an extra task that people struggle to find time for. Flowingly changes that. Staff are able to capture their knowledge and record processes as part of their normal work, without taking additional time out of their day. The result is a growing library of practical, easy-to-follow procedures that helps preserve organisational knowledge and makes onboarding, succession planning, and cross-team collaboration much easier.

The platform itself is intuitive and user-friendly, which has been critical to its success. People don't need to be process experts to contribute, improve workflows, or document how work gets done. It has created a culture where continuous improvement feels accessible rather than overwhelming.

What has really set Flowingly apart, however, is the quality of their customer service. Blue, Sean and Will have been exceptional throughout our journey. Every question, challenge or idea was met with responsiveness, intelligence and genuine care. Rather than providing generic support, they took the time to understand our business, our people and the unique challenges faced by local government. Their knowledge of both the platform and our organisational needs meant they consistently provided practical solutions and valuable advice. It genuinely felt like they were an extension of our team rather than an external vendor.

Beyond process mapping and automation, Flowingly has helped us create greater visibility and consistency across the organisation. We can identify opportunities for improvement, reduce duplication, and ensure that critical knowledge isn't locked away with a single person or team.

For any organisation looking to improve process management without adding administrative burden, I would highly recommend Flowingly. It has delivered real value for Maribyrnong City Council by making process improvement simple, practical, and something that fits naturally into people's everyday work. Combined with the outstanding support provided by Blue, Sean and Will, it has been a genuinely positive experience from day one. Review collected by and hosted on G2.com.

What do you dislike about Flowingly?

If I had to identify a downside, it would be that once teams start seeing the benefits of Flowingly, demand for new processes and improvements can quickly outpace the resources available to implement them. That's a good problem to have, but it does require organisations to prioritise opportunities effectively. Review collected by and hosted on G2.com.

What problems is Flowingly solving and how is that benefiting you?

Flowingly is helping Maribyrnong City Council address a number of common organisational challenges, including inconsistent processes, knowledge being held by individuals rather than the organisation, and a lack of visibility over how work is completed across teams.

One of the biggest benefits has been the ability to capture and document Standard Operating Procedures (SOPs) without creating additional administrative burden for staff. Rather than asking employees to spend extra time writing lengthy procedures, Flowingly enables them to document processes as part of their everyday work. This has helped preserve critical organisational knowledge, improve consistency, and reduce the risk associated with staff turnover.

Flowingly has also made it easier to identify process bottlenecks, remove duplication, and standardise workflows across the organisation. As a result, teams are spending less time reinventing processes and more time delivering value to our community.

The platform has improved collaboration between departments by providing a shared understanding of how work flows through the organisation. This increased visibility has supported better decision-making, more efficient onboarding of new staff, and a stronger culture of continuous improvement.

Ultimately, Flowingly is helping us work smarter, not harder, by making process improvement practical, accessible, and sustainable across the organisation. Review collected by and hosted on G2.com.