We used ARIS daily to manage incidents, and it made tracking and managing incident progress much easier. Review collected by and hosted on G2.com.
Since ARIS was not built for incident management, it cannot alert or show incident data in real time on the dashboard. Because of that, we have to manually track incidents and keep updating them ourselves. What I dislike is the amount of manual tracking and updating required. Review collected by and hosted on G2.com.
Thanks so much for taking the time to share your experience with ARIS, Alankrita! I am glad to hear that ARIS has made incident tracking and progress management easier for your team. You're right that ARIS isn't purpose-built as a dedicated incident management tool, so real-time alerting on incident data isn't something it's designed to do. It's good to know where the manual tracking gets tricky for you and your team. This kind of feedback is really useful for us, so thank you again for sharing!