Best AI Patient Engagement & Operations Software - Page 2

2care AI

2care.ai is an AI workforce for healthcare front-office administration, combining AI voice agents, omnichannel patient communications and a healthcare CRM to automate the work that happens before, between and after patient visits. Instead of simply answering a call and taking a message, 2care.ai's AI voice agents actually complete the workflow. They answer patients 24/7, understand what they need, check real-time provider availability, book or reschedule appointments, capture patient information and write outcomes back to the practice's EHR, PMS or HIS. 2care.ai also includes a built-in healthcare CRM that brings website enquiries, advertising leads, inbound calls, SMS and WhatsApp conversations into one pipeline. AI agents can qualify enquiries, follow up with prospective patients, answer questions, book appointments and update the patient or lead record automatically. Our key capabilities include: - AI voice receptionist and 24/7 inbound call handling - Appointment booking, rescheduling and cancellation - Healthcare CRM and lead management - New-patient intake and structured data capture - Voice, SMS and WhatsApp patient communication - Automated reminders, recalls, reactivation and waitlist backfill - Clinical triage and escalation to staff - Real-time EHR, PMS and HIS write-back 2care.ai integrates with 95+ healthcare platforms, including Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen, Dentrix, Eaglesoft, Open Dental, Dentally, Cliniko, Jane, Nookal, WebPT, Pabau, Semble, PracSuite and Splose. Built for independent practices, small groups and specialty clinics across dental, aesthetics, physical therapy, podiatry, orthopedics, chiropractic, pain management, primary care, OB-GYN and dermatology. HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant.

Average Rating: 5.0/5.0

Total Reviews: 2

Comet by Innovaccer

Comet AI is Innovaccer’s intelligent platform built to transform healthcare contact centers into 24/7, scalable access engines. Purpose-built for healthcare, Comet helps systems modernize how patients connect across every channel, specialty, and service line. Most access centers today face long hold times, manual scheduling, and disconnected tools. Comet AI fixes that. With AI agents, smart triage, agent copilots, and real-time analytics, Comet reduces wait times, boosts agents' productivity, and turns access into a growth driver. Why Comet AI? - 70%+ of routine calls, chats, and texts are automated - Seamless triage and scheduling across complex workflows - Deep EMR and CRM integration - Go live in weeks, not months - Measurable ROI in under 90 days Trusted by Franciscan Health and other leading health systems and specialty groups across the U.S., Built by Innovaccer’s industry-leading team, Comet AI powers better access, happier staff, and healthier bottom lines at scale. Let’s rewire healthcare access. Start with Comet.

Average Rating: 4.5/5.0

Total Reviews: 2

Carethink

Carethink automates patient workflows from referral to completed visit. Our AI classifies every referral by medical urgency and operational priority, sends routine cases directly to self-scheduling, and routes urgent or high-priority cases to staff with the relevant context. Once scheduled, Carethink reviews the patient’s information across all systems, identifies missing insurance information, records, and clearances, and automatically collects them from outside providers. Before the visit, it drafts the pre-chart note and prepares questions that help the provider close documentation gaps and bill accurately. This results in fewer lost referrals, fewer delayed visits, and fewer denials.

Average Rating: 4.5/5.0

Total Reviews: 1

FairPath

FairPath is a compliance-first remote-care software platform that supports RPM, CCM, RTM, and APCM workflows. It helps care teams run vendor-free programs with structured care plans, exception-driven review, and traceable activity logs (“who did what, when”). FairPath also generates exportable documentation summaries to support defensible billing and audit response. FairPath integrates with RPM device/data sources depending on the device ecosystem; it does not manufacture devices.

Average Rating: 5.0/5.0

Total Reviews: 2

Holly by Nimblr.ai

Holly AI Operator: AI Receptionist & Patient Scheduling Platform Built for Healthcare Providers Holly is an AI Operator that works as a patient scheduling platform and AI receptionist, using conversational AI to automate patient communication and front-desk workflows by managing your EHR, CRM, and payment platforms based on your know-how and specialty best practices. The result is a better patient experience, happier staff, and measurable revenue growth. ● 30+ Patient Journey Workflows × 350+ Operational Rules = Thousands of Configurations Tailored to Your Specialty ● 92M+ Patient Interactions ● 1,500+ Practices Served ● 9+ Years Pioneering AI for Healthcare ● HIPAA-Compliant | SOC 2 Certified Incremental revenue: Capture new patients and keep schedules full. ● Convert phone calls and web visits into appointments 24/7 ● Capture new appointments from Google patient searches ● Automate no-show and cancellation recovery ● Fill last-minute cancellations from your patient waitlist ● Recall patients when they’re due for their next visit Front desk efficiency: Reduce manual work and prevent staff burnout. ● Automate calls for patient common questions & inquiries ● Handle appointment changes automatically ● Capture refill requests without manual intake ● Keep patient records up to date Patient engagement: Improve treatment adherence, care outcomes and loyalty. ● Ensure patients complete forms and pre-visit information ● Send timely confirmations and reminders ● Ensure patients get the right instructions before their visit ● Gather patient feedback & strengthen your online reputation Cash flow optimization: Improve claim accuracy and payment collection. ● Validate insurance acceptance before the visit ● Capture accurate and complete patient information upfront ● Capture payment method information early ● Release unpaid appointments automatically Guaranteed minimum 600% return on investment. No additional software costs required. Holly AI fits within your existing budget and costs around 3% of the average annual operational cost per provider. Free Pilot Available: Go Live in Days ● No apps to manage ● No staff training ● Seamless patient adoption Frequently Asked Questions About Holly AI: 1. How long does it take to implement Holly AI? Most practices go live in under one week, with implementation taking 2 to 5 hours. With no apps to install, adoption for both patients and staff is seamless and requires no training. 2. Is Holly AI HIPAA and SOC 2 compliant? Yes. Holly AI is HIPAA-compliant and meets SOC 2 standards. Both Holly AI and our integration partners follow strict federal requirements to protect patient data. 3. Do my patients need to download an app or log in to use Holly AI? No. Patients never need to download an app or log into a portal. Holly AI communicates through the channels they already use: phone, SMS, and web, driving patient reach rates averaging 99%. 4. How is Holly AI’s performance tracked and reported? You can track basic metrics in your Holly AI Dashboard. You will also receive regular performance reports by email from our Customer Success Team, with insights into Holly AI’s impact and return on investment. 5. How does Holly AI’s pricing model work? Pricing is based on your monthly appointment and call volume. This ensures your investment stays proportional to the value Holly AI delivers. 6. Is there a way to try Holly AI for free? Yes, we offer a free pilot. Our team provides a custom return on investment and impact analysis, connects Holly AI to your EHR and phone tree, and configures workflows for live patient testing. Afterward, you can measure results, gather feedback, and decide confidently. 7. Does Holly AI support my specific EHR system? Holly AI integrates with the vast majority of EHRs, including Athenahealth, DrChrono, AdvancedMD, and ModMed. We expand our native integrations every month. If your specific EHR is not listed, reach out to our team for a custom integration tailored to your needs.

Average Rating: 4.8/5.0

Total Reviews: 7

Luma Health

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

Average Rating: 4.8/5.0

Total Reviews: 81

Pretty Good AI

Pretty Good AI is the AI operations platform built only for athenaOne practices, covering everything from referral and intake to billing. We answer patient calls and texts around the clock, handle scheduling, rescheduling and refills, turn faxed and web referrals into completed first visits, automate the inbox work that piles up for staff, and keep revenue moving with insurance checks, prior auth tracking and balance outreach. The app runs inside athenaOne with no extra login and writes every action back to the chart, using production access to 820+ athenaOne APIs. We fit each workflow to your practice's protocols and scheduling rules, not the other way around, and change it when your needs change. All specialties are supported. There are no setup fees, the first 30 days live are free, and it's month-to-month after that. HITRUST i1 certified, SOC 2 Type II audited, ISO 27001 certified, and HIPAA-compliant with a BAA.

Average Rating: 5.0/5.0

Total Reviews: 1

Steer Health

Steer Health is the AI Patient Capture Engine for healthcare, an AI powered platform that unifies AI Voice, Web Chat, Scheduling, and Workflow Automation into one system so hospitals, medical groups, and specialty practices capture every patient interaction instead of losing it across disconnected tools. The platform is built around three products. FastTrackCare handles inbound and outbound patient calls, web chat, and scheduling through Luna, an AI voice and chat agent that answers calls, books and reschedules appointments, fills cancellations, and follows up on unworked referrals, 24/7, across every channel, without adding staff. SteerNotes is Agentic Clinical Intelligence that supports clinical documentation and reduces administrative burden on providers. RCM AI applies automation to revenue cycle workflows, closing gaps in referrals, prior authorization, and billing follow up that otherwise cost health systems revenue. Steer Health integrates bi directionally with Epic, Athena, Oracle, Cerner, and 30+ other EHR systems, and typically goes live within 3 to 4 weeks of contract signature, including agent configuration and staff training. Steer Health is deployed across 470+ locations and 100+ healthcare organizations, including Prime Healthcare, Forum Health, and OrthoWest, spanning hospitals and health systems, surgical and medical specialties, and dental and orthodontic practices. Unlike single channel AI voice tools that answer a call and stop, Steer Health carries the patient through to a completed, EHR verified outcome: one record, one accountable system, across every channel.

Average Rating: 4.7/5.0

Total Reviews: 20

Stride EMR

StrideEMR is a modern, AI-powered electronic medical record (EMR) and practice management platform specifically designed for outpatient therapy clinics. This innovative solution addresses the unique needs of therapy practices by integrating essential functions such as digital patient intake, clinical documentation, online marketing, and comprehensive revenue cycle management (RCM) into a single, cohesive system. Unlike traditional EMR systems that often rely on disparate tools and manual processes, StrideEMR provides a unified experience that enhances operational efficiency and patient care. Our AI model is native to Stride, not just bolted on as an afterthought. This intelligence powers automation across the entire clinic lifecycle—eliminating redundant tasks, increasing efficiency, and helping teams make smarter, faster decisions. By structuring the system in this way, Stride is not only addressing your current needs but also creating a foundation for future advancements. This architecture allows us to seamlessly integrate AI and automation capabilities as they evolve, ensuring that your platform stays at the forefront of innovation. From AI assisted documentation and automated plan-of-care adherence to intelligent wait list and benefits verification, Stride streamlines front office, clinical, and billing operations. On the RCM side, Stride automates claim creation, coding assistance, and payment tracking—reducing denials and improving time to reimbursement. The AI Assistant can understand when a claim needs to be appealed and does the work for you ensuring the more complete payer collections and more revenue to your bottom line. The result? Personalized patient care, fewer manual steps for your team, and a platform that scales with your growth—delivering measurable ROI from day one.

Average Rating: 4.8/5.0

Total Reviews: 8

Vascue

Vascue is a privacy-first AI platform for healthcare operations: a 24/7 multilingual front desk that answers patient enquiries, reads referrals and books into Cliniko or Nookal, plus claims automation that turns connected practice records into source-linked, staff-approved insurance claims. Raw patient data stays self-hosted and identifiers are masked before any content reaches an external model. ISO 27001 certified.

Average Rating: 5.0/5.0

Total Reviews: 1

XIAgenda

XIAgenda is an appointment scheduling platform for health clinics in Argentina, built around an AI agent that talks to patients over WhatsApp, web chat and email in natural language — booking, rescheduling and cancelling appointments on its own. It sends reminders and asks for confirmation to cut no-shows, automatically offers freed-up slots to patients on a waitlist, can collect deposits via Mercado Pago, and supports multiple practitioners/calendars per clinic. Built for the Argentine market, with a free trial and no credit card required.

Average Rating: 4.5/5.0

Total Reviews: 1

A2V2.ai

A2V2.ai is a HIPAA-compliant AI platform that automates the full patient lifecycle for healthcare clinics. Its AI agents handle the routine communication that fills your team's day: patient intake, protocol-timed follow-ups, refill scheduling tied to each patient's protocol, lab draw reminders, and re-engagement when a patient goes quiet between visits. Anything that requires clinical judgment escalates to your team, so your providers stay in control of every medical decision. Built for longevity clinics, HRT practices, functional medicine, weight loss and GLP-1 programs, and IV and wellness clinics, A2V2 helps practices keep patients on protocol and reduce drop-off without adding headcount. Every plan includes a Business Associate Agreement (BAA), AES-256 encryption at rest and in transit, secured LLM access under a BAA with patient data never used to train AI models, complete audit trails, and U.S.-based data centers.

ABOUT

Actium Health

With over 50 million calls automated, ActiumHealth is the largest AI Agent Patient Communication Platform, deployed across 250+ hospital and independent practice locations since 2017. We deliver healthcare's only complete conversational AI platform, uniquely integrating Inbound, Outbound, and Insights capabilities where competitors offer only partial solutions. Our voice-first platform operates seamlessly across all modalities—voice, SMS, chat, and email—retaining the same conversational intelligence with each. Unlike fragmented solutions requiring multiple vendors, ActiumHealth provides unified patient engagement with a consistent brand voice and consolidated analytics, enabling healthcare organizations to manage their entire patient communications through a single, integrated platform. Our battle-tested infrastructure includes automatic failover to secondary providers and graceful degradation capabilities. ActiumHealth’s scalable fleet management enables centralized control, allowing updates and improvements to be deployed across all locations simultaneously. Changes to workflows, scripts, or capabilities can be rolled out seamlessly across your entire health system, ensuring consistent patient experience and operational efficiency at scale. --Inbound delivers always-on, multilingual conversational AI that answers 100% of calls with zero wait time, automating up to 70% of routine interactions including appointment management, prescription refills, and intelligent routing while maintaining empathetic, brand-aligned communication. -- Outbound proactively engages patients at scale using voice-first AI agents to schedule open orders, reduce no-shows, and follow up on care gaps, generating up to $40M+ in additional appointment revenue while enabling staff to focus on more complex tasks. -- Insights transforms patient interaction data into actionable intelligence using LLM-powered analytics that provide human-level understanding, moving from <1% to 100% of calls quality-assured against existing rubrics. This comprehensive analysis enables data-driven coaching and continuous operational improvement across your organization.

Aelara

Aelara is an AI receptionist built for UK aesthetics clinics. It answers calls, qualifies enquiries, and books consultations 24/7, integrating with the clinic management software providers already use. Aelara helps clinics stop losing bookings to missed calls and after-hours enquiries.