G2

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/18/2026

"Carethink Makes Finding and Assessing Patient Messages Easy"

4.5/5

What do you like best about Carethink?

Carethink makes it much easier for staff to find an assess incoming messages all in one platform. For example, the search function is phenomenal at pulling all messages for a given patient that have come in. The team is constantly making improvements to the interface as well. Review collected by and hosted on G2.com.

What do you dislike about Carethink?

Carethink does add some steps when it comes to the process for outgoing faxes, and you need some amount of computer literacy in order to effectively use it. There is also still room for improvement with the process for accepting/assigning actions for each incoming message, as well as organization of messages within the inbox (eg. category buckets need work still and AI sometimes flags message as wrong category). Review collected by and hosted on G2.com.

What problems is Carethink solving and how is that benefiting you?

Carethink has taken human error out of the equation when it comes to sorting incoming faxes and interpreting phone messages. It also allows the messages to get to the correct staff quicker than waiting for a front desk staff member to sort incoming paper/phone calls and get them to the right people. This was previously a problem for us, but since adopting Carethink the process of information dissemination occurs much more quickly and efficiently. Review collected by and hosted on G2.com.