Prosper AI Reviews & Product Details

Prosper AI is the first AI platform to run the entire patient journey. Most healthcare AI tools stop at scheduling. Prosper AI goes further: its voice agents answer patient calls, book and reschedule appointments directly in the EHR, verify insurance benefits in real time, follow up with payors on prior authorizations and claims, and handle patient billing and collections — all inside one connected platform instead of a stack of point solutions. The platform is generative-first, not a rules-based phone tree with AI layered on top. Prosper AI's agents retrieve live information from a practice's knowledge base and EHR during the call, switch fluidly between English and Spanish mid-conversation, and hand off to a live human whenever a call falls outside their guardrails. Deep integrations across athenahealth, ModMed, Veradigm, ECW, and other major EHRs mean appointments, benefits data, and billing actions sync in real time — no manual re-entry. What sets Prosper AI apart is that it automates both sides of the call: the patient-facing conversation and the payor-facing follow-up. Competing platforms typically handle one or the other. Prosper AI's customers use it to fill more appointment slots, cut wait times to zero, verify benefits before a patient walks in, chase down denials, and collect on patient balances — all without adding headcount. Every Prosper AI deployment includes a dedicated AI Product Manager, who works exclusively with a small set of customers on the same specialty and EHR to tune the platform to that practice's actual workflows. Implementations typically go live within three weeks, with biweekly tuning sessions and quarterly business reviews to keep expanding what the AI handles. Prosper AI is live in more than 60 outpatient groups and covers more than 150,000 providers. Customers include PE-backed outpatient groups like Preferred Dermatology, health systems like Jackson Memorial Hospital, and healthcare technology leaders like athenahealth and ImagineSoftware, both of which selected Prosper AI after running competitive evaluations against other AI vendors. Founded in 2023, Prosper AI closed a $30M Series A in June 2026 led by Andreessen Horowitz, with participation from Base10 and continued backing from Emergence Capital, Y Combinator, and Company Ventures.

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Kathy O.

Practice Administrator

Small-Business (50 or fewer emp.)

9/24/2026

"Prosper AI handles 50% of Calls Without Reaching Front Desk"

4/5

What do you like best about Prosper AI?

Prosper AI's voice agent handles over half of our call volume without ever reaching our front desk: booking, rescheduling, cancelling, and confirming appointments directly in ModMed, or routing calls straight to the correct staff member. Most patients are pleased with how the AI handles the call: 97% of the calls the agent closes end-to-end have a favorable patient sentiment. Our phones are now answered 24/7 which has extended our coverage from the 35 hours a week to 168 hours a week. Calls are answered after hours, during lunchtime, and on the weekends. When staff comes into the office in the morning there are less messages to attend to since our AI has handled most of them. Review collected by and hosted on G2.com.

What do you dislike about Prosper AI?

We’re still in the process of rolling out Prosper AI across different appointment types, including cosmetic procedures and surgeries. Getting our AI trained took longer than we originally planned, but it was worth the extra time because it helped us achieve the strong results we’re seeing. Review collected by and hosted on G2.com.

What problems is Prosper AI solving and how is that benefiting you?

Before signing up with Prosper AI, we were planning to hire another person just to handle phone calls in our office. Since then, even though our call volume has grown 7x since May, Prosper AI has absorbed that growth at our dermatology practice, and we haven’t needed to add anyone to our front-desk staff. It has made it possible for us to rearrange our existing team so they can help in other areas of the practice instead of being tied up on the phone.

Prosper AI also picks up calls our desk can’t cover (nights, lunch, and weekends), so far fewer calls are going to voicemail. And quality hasn’t slipped as volume scaled: 96% of all scored calls come through favorably. At this point, Prosper AI closes more calls each month than our whole practice received three months ago. Review collected by and hosted on G2.com.

HT

Hannah T.

Front Supervisor

Mid-Market (51-1000 emp.)

9/16/2026

"Prosper AI Fulfills Rapid Patient Access with Seamless Integration with eClinicalWorks"

4.5/5

What do you like best about Prosper AI?

40% of our AI-booked visits now fill same-day and next-day openings that used to go empty. Prosper AI was also the only platform in our evaluation that could build outbound call agents, which was a capability we specifically needed and other vendors couldn't support. It writes appointments directly into eClinicalWorks with no manual entry and offers Spanish-language scheduling, so we're not limited by bilingual staffing — all part of an AI workforce that fills the schedule, not just answers the phone. Prosper is the only company that we have been able to find that is able to update the patients insurance information within our EHR system. The customization has also been very helpful with different work flows and needs Review collected by and hosted on G2.com.

What do you dislike about Prosper AI?

Regular industry difficulties with AI and slightly longer than thought for updates and implications Review collected by and hosted on G2.com.

What problems is Prosper AI solving and how is that benefiting you?

20% of our calls were being dropped, which meant patients — and the revenue tied to their visits — often sought care elsewhere, looking for faster response times. High turnover kept forcing us to retrain staff on complex booking rules on top of that. Since Prosper AI, we've cut call volume reaching the front desk by 70%, dropped call abandonment from 20% to 2%, and given our team back over 100 hours a month. Our office schedule is much fuller now since using Prosper AI Review collected by and hosted on G2.com.

NW

Nathan W.

Regional Practice Administrator

Mid-Market (51-1000 emp.)

7/29/2026

"Prosper AI Redefined our call center and cut costs 40%"

5/5

What do you like best about Prosper AI?

Prosper AI integrates directly with ModMed and automates 50% of our inbound calls end-to-end. It handles real-time benefits verification, so patients show up informed about coverage and costs, and provides 24/7 coverage, including weekends. On top of that, it sounds genuinely human on the phone, and the team customized the tone, terminology, and routing logic to match how we operate. Review collected by and hosted on G2.com.

What do you dislike about Prosper AI?

The rollout is intentionally phased, so you don't get full 24/7 coverage on day one; it took about three to four weeks to scale from a couple of hours a day to round-the-clock. Worth it, but plan for a ramp rather than an overnight switch. Review collected by and hosted on G2.com.

What problems is Prosper AI solving and how is that benefiting you?

We were fielding thousands of calls a week without enough staff to keep up, and unpredictable hold times were costing us time, revenue, and trust. Prosper AI cut operational costs about 40% (roughly $100K in EBITDA improvement) and grew appointments scheduled by 12%, even with three fewer people on the phone schedule. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/18/2026

"Prosper AI resolved 56% of scheduling calls end-to-end, giving back ~1,000 staff hours/year"

5/5

What do you like best about Prosper AI?

56% of our scheduling calls are now resolved end-to-end by Prosper AI, and 94% of patients rate the interaction positively. Prosper AI integrates natively with ModMed, handling scheduling, rescheduling, cancellations, new patient registration with upfront insurance collection, and disambiguating same-surname referring providers, which matters in a practice with as many appointment types and scheduling rules as ours. The team's hands-on configuration — refining prompts and scheduling logic with us through daily feedback loops — made it feel like an extension of our own staff, not just software we installed. Review collected by and hosted on G2.com.

What do you dislike about Prosper AI?

We're still in the early stages of expanding Prosper AI beyond scheduling. Prior authorizations and insurance claim status updates are next on our roadmap, so today it's focused on the scheduling and registration side of our patient journey. Review collected by and hosted on G2.com.

What problems is Prosper AI solving and how is that benefiting you?

We weren't losing calls; less than 1% went to voicemail. We were losing staff. We cycled through two to three front-desk hires a year, each requiring weeks of training before leaving, because the volume of repetitive scheduling calls was burning our team out. Prosper AI now resolves 56% of scheduling calls and 76% of existing-patient calls end-to-end, giving us back roughly 1,000 staff hours a year that we've redirected into higher-value work. Review collected by and hosted on G2.com.

G

Verified User

Mid-Market (51-1000 emp.)

7/29/2026

"Game-Changer for Call Center Efficiency"

5/5

What do you like best about Prosper AI?

I use Prosper AI's AI call agent for inbound scheduling, cancellations, and past due balance reminders. It's been a game changer for our office, helping us manage through labor shortages and making our call center significantly more efficient. It has resolved missed calls or those being sent to voicemail, ensuring consistency and reliability. Our call answer rate and scheduling weren't impacted even with an employee out on fMLA. We are scheduling more patients than ever since we are no longer missing calls. I really couldn't be happier with Prosper AI and their support team, which is one of the best I've worked with. They are on top of everything and make any changes we need immediately. Additionally, I appreciate that it integrates with our EHR. Review collected by and hosted on G2.com.

What do you dislike about Prosper AI?

There is nothing I dislike about Prosper AI. Review collected by and hosted on G2.com.