G2

Kathy O.

Practice Administrator

Small-Business (50 or fewer emp.)

9/24/2026

"Prosper AI handles 50% of Calls Without Reaching Front Desk"

4/5

What do you like best about Prosper AI?

Prosper AI's voice agent handles over half of our call volume without ever reaching our front desk: booking, rescheduling, cancelling, and confirming appointments directly in ModMed, or routing calls straight to the correct staff member. Most patients are pleased with how the AI handles the call: 97% of the calls the agent closes end-to-end have a favorable patient sentiment. Our phones are now answered 24/7 which has extended our coverage from the 35 hours a week to 168 hours a week. Calls are answered after hours, during lunchtime, and on the weekends. When staff comes into the office in the morning there are less messages to attend to since our AI has handled most of them. Review collected by and hosted on G2.com.

What do you dislike about Prosper AI?

We’re still in the process of rolling out Prosper AI across different appointment types, including cosmetic procedures and surgeries. Getting our AI trained took longer than we originally planned, but it was worth the extra time because it helped us achieve the strong results we’re seeing. Review collected by and hosted on G2.com.

What problems is Prosper AI solving and how is that benefiting you?

Before signing up with Prosper AI, we were planning to hire another person just to handle phone calls in our office. Since then, even though our call volume has grown 7x since May, Prosper AI has absorbed that growth at our dermatology practice, and we haven’t needed to add anyone to our front-desk staff. It has made it possible for us to rearrange our existing team so they can help in other areas of the practice instead of being tied up on the phone.

Prosper AI also picks up calls our desk can’t cover (nights, lunch, and weekends), so far fewer calls are going to voicemail. And quality hasn’t slipped as volume scaled: 96% of all scored calls come through favorably. At this point, Prosper AI closes more calls each month than our whole practice received three months ago. Review collected by and hosted on G2.com.