Walaw Reviews & Product Details

I love that Walaw allows our current or future patients to have their questions answered 24/7. It helps our assistants in the morning by providing as much information as possible about callers' requests, which enhances our customer service quality. Walaw's AI assistant efficiently answers frequently asked questions and categorizes callers' requests, helping us prioritize and manage our phone tasks. Moreover, the initial setup of Walaw was very easy, efficient, and quick. Review collected by and hosted on G2.com.

Some responses are sometimes not quite accurate, but overall it's great. There is still room for improvement to reach perfection. The AI assistant's responses should improve over time, and we are already observing continuous improvement every week. Review collected by and hosted on G2.com.

What I like most is how easy the platform is to use, along with the wide range of features it offers. Since implementing the virtual agent, we’ve been able to capture all incoming calls more efficiently and avoid missing calls from clients, which has had a very positive impact on our customer service.

The virtual agent has also helped us save time, reduce operational costs, and improve overall productivity. We really appreciate that we can continuously feed the agent new information and that it keeps learning and improving over time. As a result, we’re able to provide faster, more consistent, and more efficient support to our clients.

We’ve also especially valued the communication and support from the developers from the very beginning. Their involvement and responsiveness have made the implementation process smooth, collaborative, and easy to manage. Review collected by and hosted on G2.com.

So far, we honestly haven’t experienced any major downsides with Walaw. From the beginning, the platform has been reliable, and we haven’t run into any significant issues. On the rare occasions we’ve had a technical question or a small problem, the team’s feedback and support have been extremely fast and genuinely helpful.

Overall, our experience has been very positive, both in day-to-day use and when looking at it from a medium- to long-term perspective. Review collected by and hosted on G2.com.

Walaw is user friendly - the platform is easy to navigate and straightforward - especially for those who are less technological! Review collected by and hosted on G2.com.

One downside is that the robot can occasionally misunderstand callers or struggle with accents or when there is noisy backgrounds. In some instances customers still prefer to speak to a human, so a human follow-up is still important. Review collected by and hosted on G2.com.

I love the quick response from Walaw and the support they offer when I have issues or optimization recommendations. They are really attentive to their clients' needs, and I know that in case of a problem, it will be resolved as quickly as possible. Moreover, the team helped me set everything up very quickly. Review collected by and hosted on G2.com.

I am not receiving a very large volume of calls at the moment, so the price would not be worth it for me. Adding email management or being able to manage the schedule and appointments automatically would be incredible. Review collected by and hosted on G2.com.