# What are the best AI IT Agents platforms for reducing repetitive ticket work and improving response times?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I've been researching what are the best AI IT Agents platforms for reducing repetitive ticket work and improving response times, since password resets and access requests still eat up a disproportionate amount of IT support time at most companies. ServiceNow EmployeeWorks, Leena AI Autonomous Agent, and Zendesk for Employee Service are the three most cited for this.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-employeeworks/reviews"><strong>ServiceNow EmployeeWorks</strong></a>: automates common IT ticket types end to end, freeing up staff for more complex issues.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/leena-ai-autonomous-agent/reviews"><strong>Leena AI Autonomous Agent</strong></a>: resolves repetitive requests autonomously while escalating anything outside its scope.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-for-employee-service/reviews"><strong>Zendesk for Employee Service</strong></a>: handles routine IT requests through automation while keeping response times fast for what's left.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/glean-technologies-glean/reviews"><strong>Glean</strong></a>: reduces repetitive lookups by surfacing internal knowledge directly, cutting down on tickets that were really just questions.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For IT teams running AI agents on tickets, what type of request still consistently needs a human?</p>

##### Post Metadata
- Posted at: 13 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Password resets and basic access requests get handled end to end without anyone touching them for us on Zendesk for Employee Service. That alone freed up a meaningful chunk of our team&#39;s day for higher value work.&lt;/p&gt;

##### Comment Metadata
- Posted at: 12 days ago
- Author title: Marketing Executive





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