I really enjoy how Serval makes it really easy to identify problems on the fly and create long-term solutions for them with tools native to it. The ability to stay within one platform, have that platform see reoccurring issues, and then recommend me resolutions that I could build upon through Catalyst is really great. The AI and intelligence piece of it all is really seamless.

In instances where I don't provide enough context or information when prompting, it really holds your hand and points you in the right direction as to what you can do and what you possibly should do based on the situation. The performance and speed at which it's able to do this is really great, and the ability to have the prompts inputted and the version history public to your team, so that you can collaborate and review together on these new workflows, is really amazing.

This is in line with the ability to integrate lots of tools within the platform, so the automations you build automatically kick off, is also a sight to see.

As someone who has been doing IT support and IT operations for many years, going from the slog of click ops and the red tape that it comes with (for lack of a better term), "jumping through hoops", cross-collaboratively to get something done with a team that may not know exactly my pain points, but has the ability to create these automations and resolve them for me. It's really refreshing as it now allows me, the power to identify and generate solutions for the problems I face. Which, in turn, help my team directly.

The UI and UX within the platform is really intuitive and tailored for someone to use it day in, day out. I find certain features that I wouldn't think of needing before to be present, and it really helps in terms of reaching goals such as KPIs and SLAs set internally.

The ongoing support that I've had with the technicians that really know this tool, both inside and out, have made both the onboarding of the tool and the exploration of the tool really seamless. Review collected by and hosted on G2.com.

If I had to be nitpick about something I didn't necessarily like about Serval, I would have to say I would like more custom settings as to what views I can have as a technician. Given that the UI tends to change rather quickly and frequently, it would be nice to either be able to build my own dashboard from the ground up with "Lego blocks," to use in an analogy, or have the ability to revert to previous versions when it comes to UI. Review collected by and hosted on G2.com.