Having used the product extensively, this reviewer finds Serval to be a versatile and powerful automation tool that integrates well with existing systems. The learning curve can be steep initially, making it overwhelming for new users.
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Serval’s Catalyst agent helps us easily resolve issues. Review collected by and hosted on G2.com.
I like Serval’s AI-native and Slack-native experience for our end users, since they can easily just post in Slack. We can automate access requests, approvals, and many tasks that would normally require a person, giving our IT team time to strategize IT rather than just solve tickets. The iteration speed for building skills and workflows has definitely improved our performance 10-fold, and after a few months, we got more AI deflection on our tickets. We also like the automation opportunities and integration library for our existing tools. Serval’s Catalyst agent helps us easily resolve issues. Review collected by and hosted on G2.com.
What I like most about Serval is that I can take a complex workflow I want to automate, send Catalyst a prompt, and then watch the code being generated on the backend. I’ve used no-code tools before, but nothing compares to the ease and flexibility I get with Serval. Review collected by and hosted on G2.com.
One area I’d like to see improved is stronger integration with SIEM tools. Our security team has asked to pull logs from Serval flow runs as well as audit logs, and right now that’s not as straightforward as we’d like. Having a native SIEM integration would make it much easier to support those logging and auditing needs. Review collected by and hosted on G2.com.
The ability to quickly automate manual processes leads to huge time savings and consistency benefits. Their Catalyst AI engine works brilliantly to create everything from a simple auto-reply to complex process automations and to orchestrate multi-application workflows. Review collected by and hosted on G2.com.
It's hard to find anything to dislike. The web UI refresh in ticket view is a little slow, but it's so easy to work directly from Slack that it's an edge case. Review collected by and hosted on G2.com.
Serval's ease of building workflows and how it integrates with tickets has been revolutionary to how we work. It builds workflows for us without us having to do too much thinking. We tell it what we want and it builds it for us. We have been able to perform so much faster and create a much better experience for our employees.
The team at Serval has also been a pleasure to work with. They make sure to answer all of our questions and fix any new bug we happen to discover. Review collected by and hosted on G2.com.
For a product like this it replaces a lot of tools that we have currently. So it can take a bit to rebuild what we currently have in place. Review collected by and hosted on G2.com.
I brought Serval in to take triage resolution off our IT team’s plate, and it delivered. Our Linear backlog went from 700+ to 26 tickets in under a month. I have requests resolved by the agent without having to take action on every ticket coming in. I now have automations spanning other teams, which take a huge amount of stress from my job, and I have more time back in my day to focus. Since moving to EU hosting, I have had a smooth experience. Review collected by and hosted on G2.com.
The agent guesses at times and gives inaccurate responses. We were self-hosted at the start, and that experience could have been better. Review collected by and hosted on G2.com.
I like Serval’s ease of use and how easy it is to teach others to better automate their workflows. Timed access requests work out of the box, and Journeys are key to our lifecycle. Journeys have made our onboarding system more fluid and easier for non-technical teams to make their own edits. I can more easily automate API calls, tie Serval into tools like Workato to enhance existing functionality, and the initial setup was very easy. Review collected by and hosted on G2.com.
The bot sometimes makes broad assumptions, as any AI will do, so I think human review is important. I have also noticed issues with timed actions and support for local regional actioning. I created a region database within Serval as a workaround, but I would love to see it respect time zones natively. Review collected by and hosted on G2.com.
What I like best about Serval is how quickly and flexibly you can adjust automations. It handles complex logic exceptionally well while also providing visibility into the underlying code, making it easy to verify that the backend is running as expected. Review collected by and hosted on G2.com.
It’s difficult to identify major drawbacks, but one area for improvement would be the UI. Providing teams with greater visibility into workflow runs would make troubleshooting and collaboration easier. Review collected by and hosted on G2.com.
It is very easy to build and refine skills and workflows quickly using Catalyst. Review collected by and hosted on G2.com.
They consistently roll out new features, but don't always advertise them, so they can be a surprise. Review collected by and hosted on G2.com.
I find Serval’s overall UX design really approachable and accessible. Everything is pretty easy to find quickly, and it’s very thought out in a nice hierarchical way. I found the initial setup very easy—we did it in about 48 hours. The team is equally great to work with, and they have an otherworldly velocity philosophy. Review collected by and hosted on G2.com.
The Slack integration often has additional follow-up responses when maybe a response isn’t needed, but they are actively working on tuning this. Review collected by and hosted on G2.com.
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