--- title: Serval Reviews meta_title: 'Serval Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Serval works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 2 scale: '5' date_modified: '2026-09-02' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Serval Reviews **Vendor:** Serval **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 ## About Serval Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture. Catalyst, the automation agent, turns requests given in plain language into production-grade, code-based workflows, analyzes ticket history to suggest future automations, and investigates, diagnoses, and ships fixes, so problems are resolved before they become tickets. The help desk agent is the employee-facing agent. When employees make requests, the agent reasons over the problem and resolves it using the workflows published by admins, meaning that any action taken against external systems are deterministic and auditable. ## Serval Reviews ### 1. Revolutionary Workflow Automation with Seamless Ticket Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Serval?** Serval's ease of building workflows and how it integrates with tickets has been revolutionary to how we work. It builds workflows for us without us having to do too much thinking. We tell it what we want and it builds it for us. We have been able to perform so much faster and create a much better experience for our employees. The team at Serval has also been a pleasure to work with. They make sure to answer all of our questions and fix any new bug we happen to discover. **What do you dislike about Serval?** For a product like this it replaces a lot of tools that we have currently. So it can take a bit to rebuild what we currently have in place. **What problems is Serval solving and how is that benefiting you?** Everything, from recruiting automations, IT ticket auto resolve, dashboard creation, onboarding/offboarding, the list goes on and on. ### 2. Great features; easy to get started **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Serval?** It is very easy to build and refine skills and workflows quickly using Catalyst. **What do you dislike about Serval?** They consistently roll out new features, but don't always advertise them, so they can be a surprise. **What problems is Serval solving and how is that benefiting you?** Serval is the backbone of employee IT support. It automates simple requests for access, password resets, Slack support, etc. We are also moving other aspects of employee questions for HR and Legal into Serval. Automations enable everyone to move faster—no more waiting for access to critical tools, you can just get what you need and move on. - [View Serval pricing details and edition comparison](https://www.g2.com/products/serval/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-03+22%3A21%3A16+-0500&secure%5Bsession_id%5D=a1fb7a4a-9d42-471f-9e56-06c4694d7671&secure%5Btoken%5D=0232a87323524523cc4c333a8798a7ef42491f25b165ee8bfb42ce861511cccd&format=llm_user) ## Serval Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Automation - AI IT Agents** - Document Processing - Feedback Collection **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Serval Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,243 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,447 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 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