# Best AI Customer Support Agents Software for Small Business - Page 2 ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 541 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 84,300+ Authentic Reviews - 541+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=2743&focus%5B%5D=1408921&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=5511) Highlighted products: Jotform AI Agents, Fin, HubSpot Service Hub, Zoho Desk, Salesforce Agentforce, Tidio, Zendesk for Customer Service, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zoho-desk&focus%5B%5D=salesforce-agentforce&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=talkdesk&segment=small-business) **Sponsored** ### Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-04T03%3A28%3A27Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=40227&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=098a123e04490b83291e2d03abdf71773d825f5c6c20a7bfaea94e9167d1404c&secure%5Burl%5D=https%3A%2F%2Fwww.kustomer.com%2Fpricing%2F&secure%5Burl_type%5D=paid_promos) ### [Leaping AI](https://www.g2.com/products/leaping-ai/reviews) Leaping AI offers advanced voice AI agents designed to automate complex call center operations, delivering customer satisfaction on par with or exceeding that of human agents. These self-improving digital workers are trusted by enterprises and large retailers to handle high call volumes efficiently, reducing operational costs and enhancing service quality. Key Features and Functionality: - Human-Like Conversations: Utilizes state-of-the-art generative AI technology to provide natural, human-like interactions, ensuring a superior customer experience. - High Automation Rate: Capable of automating up to 70% of incoming calls without human intervention, streamlining customer service processes. - Multi-Channel Support: Manages voice, email, and chatbot communications through a unified system, maintaining consistency across all customer interactions. - Outbound Campaigns: Enables businesses to reach thousands of leads simultaneously with high conversion rates, optimizing sales efforts. - Continuous Optimization: The AI continuously learns from past conversations, leading to ongoing performance improvements and adaptability. - Rapid Response Time: Achieves a latency of under 2 seconds, allowing for quick reactions to customer requests and interruptions. Primary Value and Solutions Provided: Leaping AI addresses the challenges of managing large-scale call centers by offering a cost-effective solution that reduces operational expenses by up to 70%. Its voice AI agents handle a significant portion of customer interactions autonomously, ensuring consistent and efficient service. By integrating seamlessly with existing CRM and telephony systems, Leaping AI enhances lead qualification, appointment scheduling, and customer support, allowing businesses to scale operations without compromising quality. This results in improved customer satisfaction, increased conversion rates, and a substantial reduction in the time and resources required for call center management. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 #### Who Is the Company Behind Leaping AI? - **Seller:** [Leaping AI](https://www.g2.com/sellers/leaping-ai) - **Year Founded:** 2023 - **HQ Location:** San Francisco, California, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c72a83158d4172f31a8d50d8ee1f3b1ca6b328859558888067c5509b04069fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleaping-ai&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 65% Small, 9% Medium #### What Are Recent G2 Reviews of Leaping AI? **["Cut Call Center Hours Dramatically—Now It Just Works"](https://www.g2.com/survey_responses/leaping-ai-review-12298694)** **Rating:** 4.0/5.0 stars _— Kofi A._ [Read full review](https://www.g2.com/survey_responses/leaping-ai-review-12298694) **["Customized, Partnership-Driven Voice AI That Delivers Value"](https://www.g2.com/survey_responses/leaping-ai-review-12089315)** **Rating:** 4.5/5.0 stars _— Jay S._ [Read full review](https://www.g2.com/survey_responses/leaping-ai-review-12089315) ### [Wonderchat](https://www.g2.com/products/wonderchat/reviews) Wonderchat is an AI customer service and sales agent that answers only from your own content and cites the source on every reply. It reads your help center, documentation, product catalog, and past tickets, so it resolves customer questions without inventing answers about pricing, specs, or policy. Key benefits: • Every answer is grounded in your content and shows its source, so the AI agent does not hallucinate. • Says when it cannot answer and hands the conversation to a human, with the full chat history already on screen. • Sets up on your existing documentation and knowledge base, no code required. • Runs an AI voice agent and live chat, plus native human handover. • Flat, predictable pricing. You do not pay per resolution, so each one costs less as you scale. • Two agents on one platform: a Support Agent that deflects tickets and a Sales Agent that qualifies leads from your website. • Integrates with Salesforce, Zendesk, Freshdesk, HubSpot, Shopify, and Calendly. • SOC 2 Type II, GDPR (EU-hosted in Frankfurt), and a HIPAA BAA available. How it works: Wonderchat uses multi-pass retrieval to find the right answer in your knowledge base, then shows the exact source it used. When the first search comes back weak, it reformulates and searches again. A self-improving QA loop flags weak answers as knowledge gaps and proposes a fix you approve in one click, so the agent keeps getting better on your own content. Proof of performance: • 1.7M+ conversations resolved for 1,000+ businesses across 40+ languages. • ~76% resolution rate across customers in the last 30 days. • Jortt resolves ~92% of roughly 30,000 monthly inquiries with Wonderchat. Best for SaaS teams replacing a docs bot that hallucinates, industrial and ecommerce sites that need to answer pre-sales questions before a buyer leaves, and support teams that want ticket deflection they can trust. **Average Rating:** 4.9/5.0 **Total Reviews:** 20 #### Who Is the Company Behind Wonderchat? - **Seller:** [Wonderchat](https://www.g2.com/sellers/wonderchat) - **Year Founded:** 2023 - **HQ Location:** Singapore , SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e8bda2070d382edf89cb7738344bf2d5820b7f7d7c8f75366e9b17323e674b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwonderchat%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 62% Small, 19% Large #### What Are Recent G2 Reviews of Wonderchat? **["Wonderchat: Easy Setup, Helpful Answers, and Responsive Support"](https://www.g2.com/survey_responses/wonderchat-review-13110742)** **Rating:** 5.0/5.0 stars _— Marion K._ [Read full review](https://www.g2.com/survey_responses/wonderchat-review-13110742) **["Wonderchat: Simple, powerful, and top support – clear recommendation"](https://www.g2.com/survey_responses/wonderchat-review-13148353)** **Rating:** 5.0/5.0 stars _— Samuel F._ [Read full review](https://www.g2.com/survey_responses/wonderchat-review-13148353) ### [Retell AI](https://www.g2.com/products/retell-ai/reviews) Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,612 #### Who Is the Company Behind Retell AI? - **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai) - **Company Website:** www.retellai.com - **Year Founded:** 2023 - **HQ Location:** Palo Alto, US - **Twitter:** @retellai 3,181 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 3% Small, 0% Medium #### What Do G2 Reviewers Say About Retell AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. - Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. - Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. - Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. - Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. ##### Cons - Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. - Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. - Users find the **steep learning curve** challenging, though support is available to ease the process. - Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. - Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. #### What Are Recent G2 Reviews of Retell AI? **["Property Management Made Easy!"](https://www.g2.com/survey_responses/retell-ai-review-13024552)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/retell-ai-review-13024552) **["Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations"](https://www.g2.com/survey_responses/retell-ai-review-12722058)** **Rating:** 5.0/5.0 stars _— Rishav K._ [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058) ### [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context, enterprise-grade trust, and an easy-to-use interface built for adoption at scale. With monday.com, agents work alongside teams in the same boards, workflows, and goals they already use every day, creating a new kind of teamwork where people and agents move work forward together. Beyond agents, monday.com gives every team more ways to turn AI into real business impact. With monday vibe, teams can build custom work apps for their specific needs, and with monday sidekick, every user gets a personal AI assistant to help solve business challenges, move faster, and get more done. monday.com gives organizations the visibility, permissions, human oversight, and compliance standards they need to deploy AI with confidence. AI doesn’t operate in a black box - it operates within the same trusted guardrails teams already rely on. Because monday.com is already used across departments, agents can access the broader context of how work connects across marketing, sales, product, IT, HR, operations, and more. That means smarter decisions, faster execution, and fewer silos - all in one place. Today, over 250,000 customers and more than 60% of Fortune 500 companies trust monday.com with how they run their business. **Average Rating:** 4.7/5.0 **Total Reviews:** 16,576 #### Who Is the Company Behind monday AI Work Platform? - **Seller:** [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Company Website:** monday.com - **Year Founded:** 2012 - **HQ Location:** Tel Aviv - **Twitter:** @mondaydotcom 40,761 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efcc1bc784d43448424f5b18a6e2f5d5488a066e911204b167572629a6d9b361&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom&secure%5Burl_type%5D=linkedin_company_website) 3,837 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 61% Small, 30% Medium #### What Do G2 Reviewers Say About monday AI Work Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users find monday AI Work Platform to be **easy to use** , enhancing organization and streamlining project management effectively. - Users highlight the **effective cross-functional collaboration** in monday AI Work Platform, enhancing project management and team communication. - Users love the **efficiency of clean workflows and automations** for managing complex projects seamlessly in monday AI Work Platform. - Users value how monday AI Work Platform enhances **organization** and keeps teams coordinated with easy access to information. - Users value the **clean workflows and automation** provided by monday AI Work Platform for efficient task management. ##### Cons - Users note the **missing messaging features** and challenging upgrade requirements, limiting their overall experience with monday AI. - Users find a **steep learning curve** due to implementation challenges and slow performance with large datasets. - Users find the **limited features** of monday AI Work Platform insufficient for comprehensive reporting and essential functionalities. - Users find the **interface not intuitive** , facing challenges with complex workflows and basic functionalities. - Users find the **limited customization** options frustrating, hindering efficiency and collaboration across teams. #### What Are Recent G2 Reviews of monday AI Work Platform? **["Incredibly Smart AI Agents with Flexible, High-ROI Project Management"](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13187432)** **Rating:** 5.0/5.0 stars _— Tim B._ [Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13187432) **["Seamless Email Automation, Visual Task Tracking, and Reliable Performance"](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13117637)** **Rating:** 5.0/5.0 stars _— Omar A._ [Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13117637) #### What Are G2 Users Discussing About monday AI Work Platform? - [How do I utilize monday dev's development features for building custom workflow apps?](https://www.g2.com/discussions/how-do-i-utilize-monday-dev-s-development-features-for-building-custom-workflow-apps) - [What sets monday.com apart from other project management tools in terms of user experience and customization?](https://www.g2.com/discussions/what-sets-monday-com-apart-from-other-project-management-tools-in-terms-of-user-experience-and-customization) - 3 upvotes - [What is monday marketer used for?](https://www.g2.com/discussions/what-is-monday-marketer-used-for) - [Is Monday com any good?](https://www.g2.com/discussions/is-monday-com-any-good) - 10 upvotes - [Does Monday com have a chat feature?](https://www.g2.com/discussions/does-monday-com-have-a-chat-feature) - 5 upvotes ### [Pylon](https://www.g2.com/products/pylon-pylon/reviews) Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. **Average Rating:** 4.7/5.0 **Total Reviews:** 111 #### Who Is the Company Behind Pylon? - **Seller:** [Pylon](https://www.g2.com/sellers/pylon) - **Company Website:** www.usepylon.com - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Head of Customer Success, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small, 20% Medium #### What Do G2 Reviewers Say About Pylon? _AI-generated summary from verified user reviews_ ##### Pros - Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. - Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. - Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. - Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. - Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. ##### Cons - Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. - Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. - Users find **email issues** concerning, as support ticket management and email threading need significant improvements. - Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. - Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. #### What Are Recent G2 Reviews of Pylon? **["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)** **Rating:** 4.5/5.0 stars _— Gail D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-12725447) **["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)** **Rating:** 5.0/5.0 stars _— Jay D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-10189372) ### [Conduit](https://www.g2.com/products/conduit-2026-07-09/reviews) Conduit's AI agents handle customer conversations across SMS, WhatsApp, email, voice, social, and more — answering questions, processing requests, and following up, all without adding headcount. Where most automation stops at sending messages, Conduit's agents hold real two-way conversations. They book reservations, process refunds, qualify leads, and escalate to a human when the situation calls for it. Every interaction is logged and cross-channel context is maintained, so nothing falls through when a customer switches channels. Teams in hospitality and property management use Conduit to handle high-volume customer communication at scale — reducing response times, cutting manual workload, and delivering consistent service across every channel. Setup starts with your existing knowledge base and the system improves continuously as it handles more conversations. **Average Rating:** 4.7/5.0 **Total Reviews:** 19 #### Who Is the Company Behind Conduit? - **Seller:** [Conduit](https://www.g2.com/sellers/conduit-990433b3-4ce9-403c-8479-66274ec2643b) - **Company Website:** www.conduit.ai - **HQ Location:** San Francisco , CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c7a7677e9419ea19b8c683df7e98bf4aee7f1f494716e74d3b0b02eae51b1af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuseconduitai%2F&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospitality - **Company Size:** 90% Small, 10% Medium #### What Are Recent G2 Reviews of Conduit? **["Transformative AI for Scalable Hospitality Operations"](https://www.g2.com/survey_responses/conduit-review-12846275)** **Rating:** 5.0/5.0 stars _— Ryan R._ [Read full review](https://www.g2.com/survey_responses/conduit-review-12846275) **["Conduit Transformed My Hotel into a True Passive Investment"](https://www.g2.com/survey_responses/conduit-review-12846330)** **Rating:** 5.0/5.0 stars _— Noel P._ [Read full review](https://www.g2.com/survey_responses/conduit-review-12846330) ### [Aissist.io](https://www.g2.com/products/aissist-io/reviews) Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io. **Average Rating:** 4.8/5.0 **Total Reviews:** 37 #### Who Is the Company Behind Aissist.io? - **Seller:** [Aissist.io](https://www.g2.com/sellers/aissist-io) - **Company Website:** aissist.io - **HQ Location:** San Jose, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecf64f40f6ad1081393ecb6daff4e587f1c8453df96d4e39dc7a826f13c83572&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faissist%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 76% Small, 21% Medium #### What Do G2 Reviewers Say About Aissist.io? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **helpfulness** of Aissist.io, appreciating its task completion abilities and context understanding for smoother interactions. - Users praise Aissist.io for its **real automation efficiency** , enabling faster responses and improved customer satisfaction. - Users appreciate the **ease of use** of Aissist.io, highlighting its intuitive interface and seamless integration. - Users find Aissist.io's **setup ease** impressive, enabling quick deployment tailored to specific needs in under an hour. - Users value the **effective conversations management** of Aissist.io, enhancing customer interactions and improving satisfaction scores. ##### Cons - Users find the **limited customization** options restrict their ability to tailor the interface to their needs. - Users find the **limited AI capabilities** in voice and efficiency to be a constraint in their experience. - Users find Aissist.io to have a **challenging learning curve** , making it overwhelming for beginners to set up effectively. - Users feel that Aissist.io suffers from a **poor interface design** , lacking guidance and customization options. - Users find the **reporting insufficient** , requesting more detailed insights into agent performance and ticket resolution metrics. #### What Are Recent G2 Reviews of Aissist.io? **["Seamless Fit with Our Helpdesk—AI Takes Care of Repetitive Tasks"](https://www.g2.com/survey_responses/aissist-io-review-13201049)** **Rating:** 5.0/5.0 stars _— Constantina M._ [Read full review](https://www.g2.com/survey_responses/aissist-io-review-13201049) **["Precise Automation of Recurring Cloud Support Tickets"](https://www.g2.com/survey_responses/aissist-io-review-13057467)** **Rating:** 5.0/5.0 stars _— Yuri K._ [Read full review](https://www.g2.com/survey_responses/aissist-io-review-13057467) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 294 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["Efficient Inbox Management with Stellar Free Features"](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)** **Rating:** 5.0/5.0 stars _— Nadia S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) ### [Laivly](https://www.g2.com/products/laivly/reviews) Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 #### Who Is the Company Behind Laivly? - **Seller:** [Laivly](https://www.g2.com/sellers/laivly) - **Company Website:** laivly.com - **Year Founded:** 2021 - **HQ Location:** Winnipeg, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43bec9544ddcfaf8afb91d906edd7c414c7e0cf34c52b96796d3ad657e716b40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flaivly%2F&secure%5Burl_type%5D=linkedin_company_website) 142 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Retail - **Company Size:** 37% Small, 31% Medium #### What Do G2 Reviewers Say About Laivly? _AI-generated summary from verified user reviews_ ##### Pros - Users find Laivly **extremely helpful** for SIDD transcription, enhancing efficiency and ensuring important details are captured. - Users commend Laivly for its **responsive customer support** , ensuring quick issue resolution and enhancing user experience. - Users find Laivly to be **incredibly user-friendly** , enhancing work efficiency with its intuitive interface and seamless implementation. - Users highlight the **efficiency** of Laivly, streamlining workflows and enhancing productivity with its user-friendly features. - Users find the **setup process easy and fast** , enabling quick integration and efficient use of Laivly's features. ##### Cons - Users report **inaccuracies in transcriptions** that hinder note-taking and misinterpret professional language, affecting usability. - Users note a **steep initial learning curve** for advanced features, though support eases the process over time. - Users experience a **poor understanding** from Laivly, resulting in incorrect transcriptions and misinterpretations during calls. - Users experience **software bugs** with Laivly that hinder functionality and require extensive communication for resolutions. - Users feel that the **real-time guidance feature** of Laivly requires further improvement for a better experience. #### What Are Recent G2 Reviews of Laivly? **["Real-Time Knowledge Surfacing and Predictive Notes That Boost Agent Consistency"](https://www.g2.com/survey_responses/laivly-review-13160967)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/laivly-review-13160967) **["Streamlines Salesforce Integration, Minor Speed Hiccups"](https://www.g2.com/survey_responses/laivly-review-12814790)** **Rating:** 4.0/5.0 stars _— Kyra B._ [Read full review](https://www.g2.com/survey_responses/laivly-review-12814790) ### [Haptik](https://www.g2.com/products/haptik/reviews) Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more. **Average Rating:** 4.5/5.0 **Total Reviews:** 163 #### Who Is the Company Behind Haptik? - **Seller:** [Haptik](https://www.g2.com/sellers/haptik) - **Year Founded:** 2013 - **HQ Location:** New York, US - **Twitter:** @haptik 5,970 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9850b7887d231c0d1cea07e39676b6bb9388d2b4d2b9ae7cc7a20f468add33c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaptik-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 309 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Financial Services, Insurance - **Company Size:** 50% Medium, 29% Large #### What Do G2 Reviewers Say About Haptik? _AI-generated summary from verified user reviews_ ##### Pros - Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device. - Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience. - Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs. - Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency. - Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively. ##### Cons - Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations. - Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions. - Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality. - Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik. - Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency. #### What Are Recent G2 Reviews of Haptik? **["Excellent Support and Lightning-Fast Responses"](https://www.g2.com/survey_responses/haptik-review-13197589)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/haptik-review-13197589) **["Customer Support"](https://www.g2.com/survey_responses/haptik-review-11459884)** **Rating:** 5.0/5.0 stars _— Kishore K._ [Read full review](https://www.g2.com/survey_responses/haptik-review-11459884) #### What Are G2 Users Discussing About Haptik? - [What is Haptik used for?](https://www.g2.com/discussions/what-is-haptik-used-for) - [‹ Prev‹ Prev](/categories/ai-customer-support-agents/small-business?order=g2_score#product-list) - [1](/categories/ai-customer-support-agents/small-business?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Relational Databases](https://www.g2.com/categories/relational-databases) [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) [Board Management Software](https://www.g2.com/categories/board-management) [Session Replay Software](https://www.g2.com/categories/session-replay) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated Products classified in the overall AI Customer Support Agents category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business AI Customer Support Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business AI Customer Support Agents category. In addition to qualifying for inclusion in the AI Customer Support Agents Software category, to qualify for inclusion in the Small Business AI Customer Support Agents Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More