G2

Jay S.

VP of Marketing

Mid-Market (51-1000 emp.)

12/14/2025

"Customized, Partnership-Driven Voice AI That Delivers Value"

4.5/5

What do you like best about Leaping AI?

Highly Customized Solutions

They build tailored voice AI workflows around your specific call center needs instead of forcing you into a generic, prebuilt system.

Collaborative, Partnership-Driven Approach

The relationship feels consultative rather than transactional, with Kevin and his team actively working alongside you to optimize performance.

Responsiveness and Continuous Improvement

They quickly implement feedback from your team and consistently refine the LLM, resulting in noticeable improvements in outbound dialing and appointment setting. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

Inconsistent Response Times

While Kevin is extremely responsive, the broader team’s response times can be slower, which occasionally delays troubleshooting or iteration.

Pressure to Expand Too Quickly

The team can be somewhat pushy in seeking additional opportunities, even when we prefer a more measured rollout to ensure the product is fully optimized before scaling.

Frequent Changes to Billing Structure

The billing model has been adjusted multiple times before we even completed a cycle under the previously agreed terms, which creates uncertainty and complicates planning. Review collected by and hosted on G2.com.

What problems is Leaping AI solving and how is that benefiting you?

We have been working with Leaping AI for several months to support outbound dialing and appointment setting in our call center, and the experience has been excellent. Kevin and his team are genuinely collaborative and easy to work with. Rather than forcing a one-size-fits-all product, they take a custom-build approach that adapts to our workflows and business needs.

Their flexibility on pricing, responsiveness to feedback, and willingness to iterate daily with our team make the engagement feel like a true partnership rather than a transactional vendor relationship. They are deeply invested in improving the performance of our LLM, and we have seen meaningful progress as a result of their ongoing enhancements. We anticipate expanding our partnership and giving Leaping AI even more responsibility within our outbound programs.

That said, there are a few areas where improvement would strengthen the overall experience. Response times from the broader team can be slow outside of Kevin, which occasionally delays needed updates. They can also be a bit pushy in seeking expanded opportunities before we feel the system is fully optimized. In addition, the billing structure has changed multiple times before we completed a cycle under the previously agreed terms, which creates some planning challenges. Despite these items, the value of the partnership remains strong and continues to trend positively. Review collected by and hosted on G2.com.