Twilio Reviews & Product Details

Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments. I also appreciate the strong global coverage and consistently high delivery rates. Review collected by and hosted on G2.com.

The biggest drawback is the pricing, which can get expensive at scale compared to some competitors. Billing can also feel a bit complex with different rates for regions and channels. In addition, while the platform is powerful, some features take extra effort to configure, and support response times could be faster for urgent issues. Review collected by and hosted on G2.com.

What I value most about Twilio is its flexibility and the reliability it offers when integrating real-time communications. Review collected by and hosted on G2.com.

What I like least about Twilio is that sometimes the complexity of its setup and the large number of available options can make the learning curve quite steep. Review collected by and hosted on G2.com.

Twilio is fairly easy to set up, which can be beneficial for teams looking to quickly integrate SMS communication functionalities. Review collected by and hosted on G2.com.

I’ve had a very disappointing experience with Twilio. We faced SMS toll fraud, which led to thousands of dollars in charges, including charges from a Twilio service, Authy, that we never enabled. Their fraud protection tools failed to prevent this, and we had to stop the activity ourselves. The support we received was non-existent, inconsistent, and often contradictory. Despite presenting logs and evidence, we got false explanations that neither addressed the root issue nor clarified how Authy charges occurred. Our account was suddenly locked over an unexplained balance not visible in our billing history, yet Twilio insists on payment before continuing any investigation. This feels like a scam. Their actions have led to significant operational challenges and financial losses for us. Review collected by and hosted on G2.com.

It helps me make decisions faster and analysis different perspectives. The platform is also super reliable and simple to use. The SMS and OTP delivery rates improved noticeably after shifting to this platform. Review collected by and hosted on G2.com.

It can get too overwhelming with the number of responses and leads it can generate. SUpport is slow to respond and UI can also be improved little, it feels cluttered in few pages making it uneasy to read and comprehend the information. Review collected by and hosted on G2.com.

I have never hired them nor used their service, I have no idea how good they are or not at what they supposedly do. All I know is that my credit card has been charged $35,000 to their credit. I have never signed a contract with them nor received any correspondence from them. All of my attempts to contact their customer service have fallen flat. I am not able to get past their bots Review collected by and hosted on G2.com.

I noticed a charge on my credit card, a little over $35,000. I reported this to.Twilio through their customer service portal. I get bot responses, and I answer all of the questions The bot asks, but I cannot get any help. They may be good at their job, I doubt they have any complicity in this credit card charge, but they are certainly not helping me resolve the problem. If I were contemplating using them for their stated service, I would be incredibly reluctant. You will have no way of getting a hold of an actual person to solve your problem. Review collected by and hosted on G2.com.

Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable. Review collected by and hosted on G2.com.

Costs can add up quickly as usage grows, and it can take time to fully understand the different pricing tiers. Review collected by and hosted on G2.com.

Easily handles all our short code messaging needs. Both for internal security 2FA validation, and sales broadcast messages Review collected by and hosted on G2.com.

Complex start up. There are alot of particulars you need to be aware of to register your company for its initial use. Review collected by and hosted on G2.com.

This is the best and most user-friendly SMS platform I have ever used for marketing. Review collected by and hosted on G2.com.

If you have a very large contact list, the cost can become quite high. Review collected by and hosted on G2.com.

Nothing! charged first - clocked instantly after the charge Review collected by and hosted on G2.com.

Wanted to open a new account and test Voice AI agent, they wanted me to upgrade and pay 20$ I did that, and instantlythe account was blocked, then they sent me a long batch of emails asking what I'm planing to do for what companies etc. I did provide all docs, there were not happy with company adress and keep in mind that I wanted to pay 20$ only to build the test example and call myself, I provided 2 numbers that I will be calling and receiving calls from.

Guess what account was permanently blocked.

Not recommended at all! Review collected by and hosted on G2.com.

There is nothing I like abouit Twiliio. It was a horrendous waste of time to try to make it work. Review collected by and hosted on G2.com.

I couldn't make it work. I couldn't find useful support from them, either online or on the phone. This product was therefore of no use to me, so I tried to cancel it. I never could use it, and thus I never did use it. But they kept on billing me anyway. When I tried to reach them to reverse that charge, I could't reach them online or on the phone. I left multiple messages asking that they respond to me, but they never did. Useless, terrible ripoff company. I wouldn't recommend them to anyone. You're better off not dealing with them at all. Review collected by and hosted on G2.com.